Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]DesiredSettlementID: Delivery I filed a complaint with the courts in West Chester. I would like to have my vehicle repaired. See attached photos of engine in the backseat and headlamp hanging off. Car was completely intact when delivered to C & P Cars. They failed to notify me and the tow fee as of today is $547.15. Please advise if I should proceed with moving the car or if you have any jurisdiction to speak with the towing company.
Regards,
[redacted]
In response to customer concern ID# ID of [redacted]. The following is a timeline of said events through our business: 04/27/2016 - Customer dropped off 2005Audi A6 Quatro.05/06/2016 - Customer pays by personal check in the amount of $500.00. $200.00 for non-refundable deposit and $300. 00 to purchase...
parts.05/09/2016 - Check was returned for non-sufficient funds. 05/23/2016 - Customer delivered a $800.00 certified check/money order. 06/08/2016 - Customer requested a refund to purchase new engine. $600.00 (less $200.00 non-refundable deposit from $800.00) was returned to customer in cash to purchase new engine. Customer will have detailed receipt for said refund. 07/13/2016 - Still had not received engine. Texted customer that car would have to be removed from lot or engine delivered by 12:00 pm EST 07/18/2016. Customer replied with “OK”. 07/18/2016 - At 1:00 pm EST, C and P Cars called [redacted].07/19/2016 - [redacted] removed 2005 Audi A6 Quatro.07/21/2016 - Customer called, left message on voice mail stating engine would be there possibly the following week. [redacted] returned call, informed customer car had been towed per directive of 07/13/2016. Customer was very verbally abusive and said “See you in court”. The breakdown of money is as follows: Seven (7) hours labor @ $65.00 per hour to diagnose and prepare for expected new engine, which entailed removing parts from vehicle. $455.00 Thirty-two (32) days of storage plus fifteen (15) days waiting for reimbursement of bounced check minus six (6) days grace period. Total of forty-one (41) days @$18.00 per day. $738.00Bounced check fee. $50.00Total. $1243.00 minus non-refundable deposit of $200.00…. $1043.00 As to the customer’s concern regarding the headlight and engine parts in the rear seat; to diagnose and prepare for a new engine (that never arrived due to customer negligence), parts had to be removed, including the bumper and headlights to remove the radiator. C and P Cars informed customer that minus the $200.00 non-refundable deposit, all other fees ($1043.00) would be waived. C and P Cars will restore her car to the condition we received it in, within a timely matter, if our bill of $1043.00 is paid in full. C and P Cars, however, cannot take care of the towing charge or that company’s storage charges. Customer was informed of possibility of towing and time frame and said “OK”.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]DesiredSettlementID: Delivery I filed a complaint with the courts in West Chester. I would like to have my vehicle repaired. See attached photos of engine in the backseat and headlamp hanging off. Car was completely intact when delivered to C & P Cars. They failed to notify me and the tow fee as of today is $547.15. Please advise if I should proceed with moving the car or if you have any jurisdiction to speak with the towing company.
Regards,
[redacted]
In response to customer concern ID# ID of [redacted]. The following is a timeline of said events through our business: 04/27/2016 - Customer dropped off 2005Audi A6 Quatro.05/06/2016 - Customer pays by personal check in the amount of $500.00. $200.00 for non-refundable deposit and $300. 00 to purchase...
parts.05/09/2016 - Check was returned for non-sufficient funds. 05/23/2016 - Customer delivered a $800.00 certified check/money order. 06/08/2016 - Customer requested a refund to purchase new engine. $600.00 (less $200.00 non-refundable deposit from $800.00) was returned to customer in cash to purchase new engine. Customer will have detailed receipt for said refund. 07/13/2016 - Still had not received engine. Texted customer that car would have to be removed from lot or engine delivered by 12:00 pm EST 07/18/2016. Customer replied with “OK”. 07/18/2016 - At 1:00 pm EST, C and P Cars called [redacted].07/19/2016 - [redacted] removed 2005 Audi A6 Quatro.07/21/2016 - Customer called, left message on voice mail stating engine would be there possibly the following week. [redacted] returned call, informed customer car had been towed per directive of 07/13/2016. Customer was very verbally abusive and said “See you in court”. The breakdown of money is as follows: Seven (7) hours labor @ $65.00 per hour to diagnose and prepare for expected new engine, which entailed removing parts from vehicle. $455.00 Thirty-two (32) days of storage plus fifteen (15) days waiting for reimbursement of bounced check minus six (6) days grace period. Total of forty-one (41) days @$18.00 per day. $738.00Bounced check fee. $50.00Total. $1243.00 minus non-refundable deposit of $200.00…. $1043.00 As to the customer’s concern regarding the headlight and engine parts in the rear seat; to diagnose and prepare for a new engine (that never arrived due to customer negligence), parts had to be removed, including the bumper and headlights to remove the radiator. C and P Cars informed customer that minus the $200.00 non-refundable deposit, all other fees ($1043.00) would be waived. C and P Cars will restore her car to the condition we received it in, within a timely matter, if our bill of $1043.00 is paid in full. C and P Cars, however, cannot take care of the towing charge or that company’s storage charges. Customer was informed of possibility of towing and time frame and said “OK”.