Complaint: ***
I am rejecting this response because:I did not notice the damage after I unloaded the vehicleIt was noticed while filling up on the way back to WYI immediately called the dealer and was accused of causing the damage on my tripThat is when I went to the ad and looked at the pictures in further detail (now knowing damage present and where to look)The screenshot the dealer just provided is what I had sent them minutes after callingI was not able to fully inspect the rear of the vehicle before purchaseThe dealer had it intentionally backed up to their building and in the shade on a very sunny dayThe fully knew damage was present and took all steps to hide it by going as far as distracting me each time I went to the rear of the vehicleThe document they provided only details door dings and mentioned nothing of major rear bumper damaged that was just not repaired but simply pushed back into place somewhatThe listing also said the vehicle was in "excellent condition." I specifically asked about any damages on this now "as-is" vehicleI have attached images of the Tynan's Used Car Inspection and Damage Inspection forms they provided me at time of saleNeither document mentions or details the damage to the rear bumperWhy is that? My phone calls went unanswered other than an email saying they wouldn't help, even though we both know they deceived meYet, I keep getting solicitation emails saying how concerned they are with customer retention and asking for referrals
Regards,
*** ***
Again, you can see in the original craigslist picture the vehicle had a dent in the backThe picture we provided as an attachment is indeed a screen shot, but as you can see it was taken on the lot (by our picture lady who takes pictures of every car)In doing research in my system I can see these pictures were added in December, and the dent was presentThe customer mentioned to the salesperson that we had the lowest price of similar vehicles at other dealers, and we do feel this was priced accordinglyEvery car is pulled under the awning of the dealership for delivery in our designated spot, the dealer was not trying to hide anythingThe signed states that the vehicle was sold in “as is” condition meaning there may be damage, but the dealership is not required to fix itThe customer makes mention of finding the damage on his way back home, meaning he was off the lot and had already left as owner of the vehicleWe as a dealership are not responsible for fixing any damage on this vehicle
Dear Mr***,I'm sorry you were unable to read the attachment from ***. I am unable to copy and paste the actual email, but here are the contents of the email from ***.*** *** at *** - responded to Ed Tynan's request for resolution on October 17th at 5:42pm stating the following: I have requested the negative credit be removed from his Credit Bureau. As soon as I get confirmation, that we have put the wheels in motion to get this resolved, I will let you know. Thank you for your patience
Complaint: ***
I am rejecting this response because: I have seen this letter and rejected it on 9/25/
Among the reasons I am rejecting it now and then is that the paint will not be fixed just blended, which will look like the truck has front end damageThe letter does not ensure that the truck will be appraised at a specific value and the wording allows for the dealer to later say " it was not the paint it was 'x', 'y', and 'z' that diminished the value"I feel that this is unacceptableIf Tynan's would like to replace the phrase "will not diminish the value of the vehicle at trade in" with "will give excellent trade in value at time of trade" I would discuss the way to fix the paintIf Tynan's is unwilling to assure excellent trade value the only other way to make it right is to repaint the entire truck including anything that is painted now.
Regards,
*** ***
Complaint: [redacted]
I am rejecting this response because:While Tyans’s has finally reimbursed me the money they have been
promising since June, 2015, the response they posted to my
complaint is simply disingenuous. For those reviewing the Revdex.com site before
making a purchase, consider the following and decide if the response would
satisfy you.
They cite that they had a personnel turn over when the initial error
occurred and that’s what created the delay.
Maybe there was indeed some personnel turn-over, but I wrote and called half-a-dozen
times in June, four times in July, four times in August, twice in September and
again in October. Ultimately, in September, Eric M.
(one the Managers) responded to my complaint – posted on the Dealer Rater
website, indicating he would correct the problem. He didn’t.
He never contacted me. No one
from Tynan’s has ever made any attempt to make this right. The claim that personnel turn-over is responsible for the last 5 months is insulting.
For resolution, I asked for a full refund and an explanation
as to how this could have been allowed to happen. I received my credit. As for their explanation, I’ll be satisfied when someone from Tynan’s
finally steps up and tells the truth.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: I would prefer to wait until the negative information has been removed from my credit reports and confirmation of that fact.
Regards,
[redacted]
Dear Revdex.com,Tynan's Nissan has been engaged with Mr. [redacted] in an effort to resolve his issues regarding [redacted] reporting a delinquency on his credit report. We have advised Mr. [redacted] that [redacted]) is requiring proof of the inaccurate reporting on Mr. [redacted] credit...
report. Once Tynan's Nissan receives the documented proof and or Mr. [redacted] provides the proof to [redacted] directly the issue should be resolved immediately. Please let me know if Revdex.com has any additional thoughts and or questions. Thanks again,Gary S[redacted]
from: [redacted] <[redacted]>to: [email protected]: Fri, Nov 20, 2015 at 4:24 PMsubject: Complaint ID # [redacted]- Tynan's NissanI am satisfied with the issue. Mr. Tynan contacted me and resolved the issue to my satisfaction. I logged onto the BB site but it would not allow me to change my status as the site indicated it was in Tynans court.I am satisfied with the response provided and would appreciate it being reflected that way – not that the consumer remains dissatisfied.Please contact me if there are questions concerning this notice.Thank you.[redacted]
Please see the attached letter.This was sent to the customer with our resolution offers. She made the Revdex.com complaint AFTER this letter was sent to her, and we have not received a response.
Complaint: [redacted]
I am rejecting this response because: until the receipt of this message provided by the Revdex.com, I did not hear from Tynan's. Mr Tynan's response indicates he or his company was in contact with me and instructed me to provide proof. No contact was made. I have the necessary proof but had never been contacted as to how to provide the proofTwo days after I received notice that there was a business response to my complaint, I was contacted by the financing manager who left a voice mail. I was unable to respond until Friday the 13th. I left messages twice that day with no response from Dave T[redacted]. I contacted Tynan's again the next Monday and was informed that Mr. T[redacted] would be gone for the next three weeks and Nicholas W[redacted] could assist. I left my number with the receptionist yet again and never heard from Mr's T[redacted] or W[redacted]. On Tuesday, I contacted Tynan's again and finally made contact with Mr. W[redacted]. I explained the circumstances and was informed by Mr. W[redacted] that he would investigate and get back to me as soon as possible.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:Why was the damage not listed on the dealer reports I attached? Why did the sales manager try to accuse me of causing the damage and act like he knew nothing about it? The screens hot is not a closeup of the damage and there was no larger picture to zoom-in on, fyi. The dealer specifically leftout the closeup pic of that side when placing the ad. The ad also stated the car was in "excellent condition." No, your price is not cheaper if the customer has to foot a bill for thousands of dollars after the fact because you hid information about damages and repairs needed! If you would like me to remove the negative reviews I have left on multiple sites, then I suggest you make this right. If not, I will continue to do the exact opposite of what a satisfied customer would do.
Regards,
[redacted]
To Whom It May Concern;
Mr [redacted] bought his [redacted] on Jan 22nd, 2016. The customer took the vehicle home on a trailer and as he was unloading noticed the back end damage. I have attached a picture that we used for the online posting that shows the damage. I also included the...
"as is" and "customer credit memo" he signed upon purchase stating that he was buying a "used" vehicle and that the dealership was not responsible for any further repairs (this includes cosmetic repairs.)
Thank you
Mr. [redacted]; We are extremely sorry for the inconvenience. We had a staff turnover at the original time that you were trying to get this taken care of, so we are sorry that we didn't get you taken care of. We are working to make sure in the future, these situations are rectified in a timely...
manner.
We have sent a check to [redacted] today to be applied to your loan. We will call on Tuesday to verify the funds have been received and processed. Please see the attachments for additional information.
Complaint: ***
I am rejecting this response because:I did not notice the damage after I unloaded the vehicleIt was noticed while filling up on the way back to WYI immediately called the dealer and was accused of causing the damage on my tripThat is when I went to the ad and looked at the pictures in further detail (now knowing damage present and where to look)The screenshot the dealer just provided is what I had sent them minutes after callingI was not able to fully inspect the rear of the vehicle before purchaseThe dealer had it intentionally backed up to their building and in the shade on a very sunny dayThe fully knew damage was present and took all steps to hide it by going as far as distracting me each time I went to the rear of the vehicleThe document they provided only details door dings and mentioned nothing of major rear bumper damaged that was just not repaired but simply pushed back into place somewhatThe listing also said the vehicle was in "excellent condition." I specifically asked about any damages on this now "as-is" vehicleI have attached images of the Tynan's Used Car Inspection and Damage Inspection forms they provided me at time of saleNeither document mentions or details the damage to the rear bumperWhy is that? My phone calls went unanswered other than an email saying they wouldn't help, even though we both know they deceived meYet, I keep getting solicitation emails saying how concerned they are with customer retention and asking for referrals
Regards,
*** ***
Again, you can see in the original craigslist picture the vehicle had a dent in the backThe picture we provided as an attachment is indeed a screen shot, but as you can see it was taken on the lot (by our picture lady who takes pictures of every car)In doing research in my system I can see these pictures were added in December, and the dent was presentThe customer mentioned to the salesperson that we had the lowest price of similar vehicles at other dealers, and we do feel this was priced accordinglyEvery car is pulled under the awning of the dealership for delivery in our designated spot, the dealer was not trying to hide anythingThe signed states that the vehicle was sold in “as is” condition meaning there may be damage, but the dealership is not required to fix itThe customer makes mention of finding the damage on his way back home, meaning he was off the lot and had already left as owner of the vehicleWe as a dealership are not responsible for fixing any damage on this vehicle
Dear Mr***,I'm sorry you were unable to read the attachment from ***. I am unable to copy and paste the actual email, but here are the contents of the email from ***.*** *** at *** - responded to Ed Tynan's request for resolution on October 17th at 5:42pm stating the following: I have requested the negative credit be removed from his Credit Bureau. As soon as I get confirmation, that we have put the wheels in motion to get this resolved, I will let you know. Thank you for your patience
Complaint: ***
I am rejecting this response because: I have seen this letter and rejected it on 9/25/
Among the reasons I am rejecting it now and then is that the paint will not be fixed just blended, which will look like the truck has front end damageThe letter does not ensure that the truck will be appraised at a specific value and the wording allows for the dealer to later say " it was not the paint it was 'x', 'y', and 'z' that diminished the value"I feel that this is unacceptableIf Tynan's would like to replace the phrase "will not diminish the value of the vehicle at trade in" with "will give excellent trade in value at time of trade" I would discuss the way to fix the paintIf Tynan's is unwilling to assure excellent trade value the only other way to make it right is to repaint the entire truck including anything that is painted now.
Regards,
*** ***
Complaint: ***
I am rejecting this response because: I am unable to open the message from ***
Regards,
*** ***
Complaint: [redacted]
I am rejecting this response because:While Tyans’s has finally reimbursed me the money they have been
promising since June, 2015, the response they posted to my
complaint is simply disingenuous. For those reviewing the Revdex.com site before
making a purchase, consider the following and decide if the response would
satisfy you.
They cite that they had a personnel turn over when the initial error
occurred and that’s what created the delay.
Maybe there was indeed some personnel turn-over, but I wrote and called half-a-dozen
times in June, four times in July, four times in August, twice in September and
again in October. Ultimately, in September, Eric M.
(one the Managers) responded to my complaint – posted on the Dealer Rater
website, indicating he would correct the problem. He didn’t.
He never contacted me. No one
from Tynan’s has ever made any attempt to make this right. The claim that personnel turn-over is responsible for the last 5 months is insulting.
For resolution, I asked for a full refund and an explanation
as to how this could have been allowed to happen. I received my credit. As for their explanation, I’ll be satisfied when someone from Tynan’s
finally steps up and tells the truth.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: I would prefer to wait until the negative information has been removed from my credit reports and confirmation of that fact.
Regards,
[redacted]
Dear Revdex.com,Tynan's Nissan has been engaged with Mr. [redacted] in an effort to resolve his issues regarding [redacted] reporting a delinquency on his credit report. We have advised Mr. [redacted] that [redacted]) is requiring proof of the inaccurate reporting on Mr. [redacted] credit...
report. Once Tynan's Nissan receives the documented proof and or Mr. [redacted] provides the proof to [redacted] directly the issue should be resolved immediately. Please let me know if Revdex.com has any additional thoughts and or questions. Thanks again,Gary S[redacted]
from: [redacted] <[redacted]>to: [email protected]: Fri, Nov 20, 2015 at 4:24 PMsubject: Complaint ID # [redacted]- Tynan's NissanI am satisfied with the issue. Mr. Tynan contacted me and resolved the issue to my satisfaction. I logged onto the BB site but it would not allow me to change my status as the site indicated it was in Tynans court.I am satisfied with the response provided and would appreciate it being reflected that way – not that the consumer remains dissatisfied.Please contact me if there are questions concerning this notice.Thank you.[redacted]
Please see the attached letter.This was sent to the customer with our resolution offers. She made the Revdex.com complaint AFTER this letter was sent to her, and we have not received a response.
Complaint: [redacted]
I am rejecting this response because: until the receipt of this message provided by the Revdex.com, I did not hear from Tynan's. Mr Tynan's response indicates he or his company was in contact with me and instructed me to provide proof. No contact was made. I have the necessary proof but had never been contacted as to how to provide the proofTwo days after I received notice that there was a business response to my complaint, I was contacted by the financing manager who left a voice mail. I was unable to respond until Friday the 13th. I left messages twice that day with no response from Dave T[redacted]. I contacted Tynan's again the next Monday and was informed that Mr. T[redacted] would be gone for the next three weeks and Nicholas W[redacted] could assist. I left my number with the receptionist yet again and never heard from Mr's T[redacted] or W[redacted]. On Tuesday, I contacted Tynan's again and finally made contact with Mr. W[redacted]. I explained the circumstances and was informed by Mr. W[redacted] that he would investigate and get back to me as soon as possible.
Regards,
[redacted]
See attached email from [redacted]. Request for negative credit removal is in process.
Complaint: [redacted]
I am rejecting this response because:Why was the damage not listed on the dealer reports I attached? Why did the sales manager try to accuse me of causing the damage and act like he knew nothing about it? The screens hot is not a closeup of the damage and there was no larger picture to zoom-in on, fyi. The dealer specifically leftout the closeup pic of that side when placing the ad. The ad also stated the car was in "excellent condition." No, your price is not cheaper if the customer has to foot a bill for thousands of dollars after the fact because you hid information about damages and repairs needed! If you would like me to remove the negative reviews I have left on multiple sites, then I suggest you make this right. If not, I will continue to do the exact opposite of what a satisfied customer would do.
Regards,
[redacted]
Hello; Please see the attached buyers order showing that the customer did in fact get a $750 rebate, and not $250.
To Whom It May Concern;
Mr [redacted] bought his [redacted] on Jan 22nd, 2016. The customer took the vehicle home on a trailer and as he was unloading noticed the back end damage. I have attached a picture that we used for the online posting that shows the damage. I also included the...
"as is" and "customer credit memo" he signed upon purchase stating that he was buying a "used" vehicle and that the dealership was not responsible for any further repairs (this includes cosmetic repairs.)
Thank you
Mr. [redacted]; We are extremely sorry for the inconvenience. We had a staff turnover at the original time that you were trying to get this taken care of, so we are sorry that we didn't get you taken care of. We are working to make sure in the future, these situations are rectified in a timely...
manner.
We have sent a check to [redacted] today to be applied to your loan. We will call on Tuesday to verify the funds have been received and processed. Please see the attachments for additional information.