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C and M Automotive Repair Specialist, Inc.

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Reviews C and M Automotive Repair Specialist, Inc.

C and M Automotive Repair Specialist, Inc. Reviews (10)

I am rejecting this response because: Perhaps the damage to the driver's side could have occurred during your care? Since the paint is compromised as you say, it's likely sufficient to claim extra care was not taken during the application of your fender covers on the passenger sideBut as I stated earlier, the picture provided to me was inconclusive

First I would like to say I am sorry to hear that your auto repair experience has been less than what was expected. I apologize that you received your vehicle in less than satisfactory manner. We did perform a repair related to an engine oil leak and we did take all precautions in order
to avoid making a larger mess than how the vehicle came into us. During our repairs we cover both front fenders, and the front grill, with fender covers. We performed a through degreasing of the engine compartment and the under engine area with an engine safe cleaners through the use of a pressure washer. The oil film from the strut towers, engine and the under engine was thoroughly removed. The vehicle was then washed by hand after the repairs were performed. I do in fact have a video surveillance system that has captured your vehicle with the fenders covers installedI did confirm with the technician who performed these services that he did fail to degrease the main engine cover, which was removed from the vehicle during cleaning. The failure to clean the engine cover, which is the first thing the customer sees when opening the hood for inspection, is unacceptable by any standards. This is a failure on our end and I will work to correct that type of issue re occurring in the future. I can guarantee that the rest of the engine compartment is degreased in a manner that will allow an automotive technician determine if there are additional leaks, and that there is no oil residue that will cause leaks for the customer at home. Our degreasing service is not an engine compartment detailing. We do not provide engine compartment shampooing or cleaning to the extent of a detail shop. We do not advertise this service and I directly challenge the claim that the, “engine bay was completely dirty”I would like to directly address your concern of the, “…two new scrapes with each being below a headlight. One was a very deep paint chip (driver side) whilst the other was a paint chip with no indentation”. I was not made aware of any scrapes below the headlights during your visit for inspection of damage. Is this claim correct? We both spoke about the paint chips mentioned in the second sentence but we never spoke about the,” two new scrapes with each being below a headlight”. I would like you to clarify your complaint and indicate if you are only concerned regarding the paint chips. Please correct me if I misunderstood your complaint while you expressed it to us in person. I will address only the paint chips from this point forwardThe repairs performed required us to remove the valve cover from the engine. This process is done almost exclusively from the passenger side of the engine compartment. There are many tools that are used during this type of repair. If in fact a tool, or any other item was dropped, on top of the fender covers that protected your vehicle’s paint, I would accept damage to the paint in an area that faces upwards. The area pointed out on both sides of the headlights are not in an upward facing area. I cannot believe that these “chips” occurred to both sides of the vehicle near the headlights occurred during our repair processI can understand your concern that perhaps an accident occurred and caused the damage to your paint. In order to “chip” the paint from your vehicle, both sides of your vehicle, severe impact from some object must have occurred. Chipping of paint on the front bumper, or around the headlights is most commonly occurred by road damage while driving the vehicle under conditions at highway type speeds. This can be shown on almost any vehicle with similar mileage and age as your vehicle. I also know that your vehicle has been in an accident and I know that your vehicle is not in new condition. After years and over 100,miles of use, and an accident I do not expect the paint on my vehicle, or any vehicle to be the same as a new car. I hope that you come to the realization that the paint wear to your vehicle is from wear and tear and that this damage must have been preexisting. I do not expect to change your opinion so keep in mind that you do need to have your vehicle rechecked for additional leaks and you must still have the power steering leak on your vehicle corrected as soon as possible. Your warranty on repairs we performed is valid at all AAA Approved Repair Centers and all NAPA Autocare centers. Thank you for taking the time to bring this matter to my attention and thank you for reading my response

I am rejecting this response because:C&M is claiming that the noise I returned to the shop for was a "new" noiseThis is simply not trueIt was the exact same sound it was making prior to the motor mount repairsI have witnesses who can testify to thatC&M Automotive told me the motor mounts were the issue that caused the noise I came in forI approved this repair over the phone and was not presented with any kind of invoice or work orderI only approved this repair because no other issues were indicated to me by the service manager at the timeHe insisted that the motor mounts were the cause of the noiseEven when asked directly if this repair would fix the issue he said and I quote: "Yes, it will fix the noise"He was wrongThe noise returned a few days later. C&M wants to now claim that I had further damaged my vehicle after taking it home initiallyThe vehicle has never been in an accidentThe splash guard had been incorrectly replaced by a mechanic after an oil change and it came loose, the dragging that occurred after caused the splash guard to sagthe metal bar was zip tied in place in order to prevent it from dragging furtherThis happened years agoThe splash guard was in that condition prior to my first visit to C&MIf my vehicle had been properly inspected the first time I visited the shop, he would have known that.It is clear C&M Automotive did not properly inspect my vehicle and therefore could not have possibly known that my lower control arm needed replacementI have since had the lower control arm replaced and the sound has been eliminated.It is clear that I was either intentionally mislead or C&M failed to do a full inspection of my vehicle before making recommendations and then refused to make good on the unnecessary repair laterEither way I feel that C&M should pay for that repair as the repairs I paid C&M to do were not necessary to fix noise

On the initial Invoice, dated April we had verified that there was a noise coming from the suspension, and the only thing that was approved was the motor mountsIf you look at the bottom of the invoice under "deferred work" there you will see the Suspension System and McPherson StrutsConsumer did not authorize these repairs, so we proceeded with motor mount work onlyAs indicated by the consumer, he did call the next day and said he was very satisfied with the repairsOn 04/22/2016, he did bring the vehicle back to us, and he did mention that there was still a noise coming from suspension under accelerationWe road tested the vehicle with the customer, and verified the concernWe stand by the initial inspection on 04/19/where the suspension work was recommenced, but denied by the consumerOn 05/11/the consumer returned and mentioned that the noise had intensified, and mentioned that the noise was not as loud if he let the car stand for several days without drivingDuring this visit the customer also indicated that he heard the noise while driving in and out of his driveway, and on minor bumpsNo longer was the noise only present during deceleration and accelerationWe again did a test drive with the consumer present, and verified the noise in the suspension or the exhaustThe noise at this time was different than previous visits, and it was determined that the vehicle had been in some type pf accidentThe splash shied (underneath the car) had been repaired and altered withHowever, it was incorrectly repaired, the splash shied had zip ties and a metal pipe used to brace it in placeThis indicated to us, that damage to the bottom of the vehicle had to have occurred in order for this to be present on the splash shieldWe did not identify damage to the exhaust system, but we did find a popping sound coming from suspension when vehicle was bounced or jounced coming from the left lower control armAt this point we notified the consumer of our findings and damages to the left hand side, and he became very upsetThe communication between us and the consumer was diminished, and he left our shop with the vehicleThe reason we feel we are not responsible for the additional repairs is because there are separate issues wrong with the vehicle as indicated in the invoicesThe most latest noise on the car has nothing to do with the original motor mount work, and the suspension work recommended on 04/19/

I took my Mazdato C&M Automotive on April, with a popping/creaking sound emanating from my front suspensionI requested to have this issue fixed After doing a diagnostic, the shop manager informed me that my motor mounts were bad and needed to be replacedI felt this was odd since I had changed the motor mounts out over the course of the last yearsHe explained to me that I had to use factory parts and all mounts needed to be replaced simultaneously in order for the issue to be fixedI was hesitant so asked "Will this fix the sound?" His response was "Yes, this will fix the soundWe have seen this in other Mazda3s." So I agreed to have the mounts replaced and requested the old parts
When the car was ready, I paid the invoice ($585.50) and left the shop only to discover the sound was still thereIt was not as prominent as it had been, but it had not been eliminatedI returned to the shop and explained the sound was still there, so they took the car back an

I took our vehicle in for a faulty gasket seal that was leaking oilThe repair went smoothly as it has every single time we have been to C&M'sWhen I got home (which is less than miles away) , I immediately washed the car because I noticed the front of my bumper had some streaks from a oily substanceI then noticed two new scrapes with each being below a headlightOne was a very deep paint chip (driver side) whilst the other was a paint chip with no indentation
I went back to C&M's to talk to a manger/boss, and he immediately took a look and concluded it was rock chipsSo, I let him speak and his story was had some fallacious claimsHis first claim was that it was on my drive homeWhat rock leaves a deep indentation on the side no less? He then pointed out more rock chips on the front bumper, yet those were extremely superficial and I assure you this car has been driven at highway speedsHe then proceeds to contradict himself when he told me he washed the front b

On April 18, 2016 Joe [redacted] came into C&M complaining of noise while accelerating or decelerating coming from the front wheels in his 2005 Mazda 3.  Mr. [redacted] accompanied Mr. [redacted], an ASE Certified Technician, on a road test to listen to the noise.  The car had a noticeable...

noise coming from the front right side when accelerating and slowing down/coming to a stop.  During inspection worn motor mounts were discovered which is a common component for causing such noises. The motor mounts were not original parts, they had been replaced prior. Customer agreed to motor mount replacement. During the initial inspection multiple worn components were discovered, all of which have the ability to create like noises. Items listed were struts and sway bar links, which were also recommended to customer on September 11, 2015 by C&M. Customer declined any other repairs besides the motor mounts against the technician’s recommendation. Vehicle repair was complete, customer picked up his vehicle and left.  Shortly after leaving the facility Mr. [redacted] called C&M to say he’s very satisfied with the repair, the noise was now gone. At this time the technicians were on lunch, our secretary took the message.  Mr. [redacted] stated he was VERY satisfied and grateful for our work. On May 11, 2016 Mr. [redacted] contacts C&M to say the noise has returned. He was told to come back and to have it inspected, at no cost, to determine the issue.  During the road test Mr. [redacted] mentions this noise is now occurring when in his driveway, NOT while accelerating/decelerating like the prior noise.  Still the vehicle was put on the rack and inspected, for FREE.  During the free inspection the technician noticed the splash guard on the vehicle had since been altered.  Zip ties, a metal bar and wires were all added during the alteration of the splash guard. When brought to the customer’s attention he became very defensive and said “don’t worry about the splash guard work”, totally dismissing the fact that the vehicle had been altered in a less than professional way by someone other than C&M.  Customer was visibly upset about the new noises.  In an attempt to help the customer and diffuse the situation, Mr. [redacted] offered to provide FREE labor if the customer was willing to purchase the items needed to replace worn components. At this time additional components, LCA bushings, had been damaged. Mr. [redacted] became extremely agitated and put his hand, palm open, in Mr. [redacted] face and said “stop, I’m done talking to you”.

The damages claimed are not consistent with the type of damage that may have occurred during routine repairs.  We offer no type of responsibility for the customer's claim.  The customer has not offered a valid rebuttal in the subsequent responses to this frivolous claim and this repetitive, back and forth argument isn't going to change the outcome of our decision.

Review: I took my Mazda3 to C&M Automotive on April, 18 2016 with a popping/creaking sound emanating from my front suspension. I requested to have this issue fixed. After doing a diagnostic, the shop manager informed me that my motor mounts were bad and needed to be replaced. I felt this was odd since I had changed the motor mounts out over the course of the last 2 years. He explained to me that I had to use factory parts and all 3 mounts needed to be replaced simultaneously in order for the issue to be fixed. I was hesitant so asked "Will this fix the sound?" His response was "Yes, this will fix the sound. We have seen this in other Mazda3s." So I agreed to have the mounts replaced and requested the old parts.

When the car was ready, I paid the invoice ($585.50) and left the shop only to discover the sound was still there. It was not as prominent as it had been, but it had not been eliminated. I returned to the shop and explained the sound was still there, so they took the car back and did another diagnostic. They then told me it could be caused by the front struts and/or the lower control arm bushing. The combined estimate was $957.44. I decided to not have the additional work done at that time and took my car home. The sound seemed to be gone, but driving the car over the course of a few days the sound returned and worsened to the level it was prior to having C&M replace the motor mounts.

I returned to the shop several days later (May 11, 2016) asking they fix the problem causing the sound. I asked if they would be willing to give me a credit on the job since I had paid nearly $600 for a repair that clearly did not address the issue. They refused.

Examination of the parts returned to me shows only 1 of the mounts had failed. I consulted with 2 other mechanics regarding what I was told. Neither of them said the mounts would have caused a popping sound in my suspension, nor are you required to replace all 3 mounts simultaneously or use "factory parts" in order to get a good repair.

Now they have resorted to flat out lying as the claim they fixed the sound I came in for and that the sound I am complaining about is different - something they did not say during any of my return visits. There is a lack of ethics and integrity at C&M. I cannot recommend this shop and will avoid them in the future.Desired Settlement: I have since taken the vehicle to another shop to have the actual issue addressed. I would like C&M to pay for that repair in the amount of $411.37 (less than quoted for the same work, and less than I paid for the repair that did not fix my issue).

Business

Response:

On April 18, 2016 Joe [redacted] came into C&M complaining of noise while accelerating or decelerating coming from the front wheels in his 2005 Mazda 3. Mr. [redacted] accompanied Mr. [redacted], an ASE Certified Technician, on a road test to listen to the noise. The car had a noticeable noise coming from the front right side when accelerating and slowing down/coming to a stop. During inspection worn motor mounts were discovered which is a common component for causing such noises. The motor mounts were not original parts, they had been replaced prior. Customer agreed to motor mount replacement. During the initial inspection multiple worn components were discovered, all of which have the ability to create like noises. Items listed were struts and sway bar links, which were also recommended to customer on September 11, 2015 by C&M. Customer declined any other repairs besides the motor mounts against the technician’s recommendation. Vehicle repair was complete, customer picked up his vehicle and left. Shortly after leaving the facility Mr. [redacted] called C&M to say he’s very satisfied with the repair, the noise was now gone. At this time the technicians were on lunch, our secretary took the message. Mr. [redacted] stated he was VERY satisfied and grateful for our work. On May 11, 2016 Mr. [redacted] contacts C&M to say the noise has returned. He was told to come back and to have it inspected, at no cost, to determine the issue. During the road test Mr. [redacted] mentions this noise is now occurring when in his driveway, NOT while accelerating/decelerating like the prior noise. Still the vehicle was put on the rack and inspected, for FREE. During the free inspection the technician noticed the splash guard on the vehicle had since been altered. Zip ties, a metal bar and wires were all added during the alteration of the splash guard. When brought to the customer’s attention he became very defensive and said “don’t worry about the splash guard work”, totally dismissing the fact that the vehicle had been altered in a less than professional way by someone other than C&M. Customer was visibly upset about the new noises. In an attempt to help the customer and diffuse the situation, Mr. [redacted] offered to provide FREE labor if the customer was willing to purchase the items needed to replace worn components. At this time additional components, LCA bushings, had been damaged. Mr. [redacted] became extremely agitated and put his hand, palm open, in Mr. [redacted] face and said “stop, I’m done talking to you”.

Business

Response:

On the initial Invoice, dated April 19 we had verified that there was a noise coming from the suspension, and the only thing that was approved was the motor mounts. If you look at the bottom of the invoice under "deferred work" there you will see the Suspension System and McPherson Struts. Consumer did not authorize these repairs, so we proceeded with motor mount work only. As indicated by the consumer, he did call the next day and said he was very satisfied with the repairs. On 04/22/2016, he did bring the vehicle back to us, and he did mention that there was still a noise coming from suspension under acceleration. We road tested the vehicle with the customer, and verified the concern. We stand by the initial inspection on 04/19/2016 where the suspension work was recommenced, but denied by the consumer. On 05/11/2016 the consumer returned and mentioned that the noise had intensified, and mentioned that the noise was not as loud if he let the car stand for several days without driving. During this visit the customer also indicated that he heard the noise while driving in and out of his driveway, and on minor bumps. No longer was the noise only present during deceleration and acceleration. We again did a test drive with the consumer present, and verified the noise in the suspension or the exhaust. The noise at this time was different than previous visits, and it was determined that the vehicle had been in some type pf accident. The splash shied (underneath the car) had been repaired and altered with. However, it was incorrectly repaired, the splash shied had zip ties and a metal pipe used to brace it in place. This indicated to us, that damage to the bottom of the vehicle had to have occurred in order for this to be present on the splash shield. We did not identify damage to the exhaust system, but we did find a popping sound coming from suspension when vehicle was bounced or jounced coming from the left lower control arm. At this point we notified the consumer of our findings and damages to the left hand side, and he became very upset. The communication between us and the consumer was diminished, and he left our shop with the vehicle. The reason we feel we are not responsible for the additional repairs is because there are separate issues wrong with the vehicle as indicated in the invoices. The most latest noise on the car has nothing to do with the original motor mount work, and the suspension work recommended on 04/19/2016.

Consumer

Response:

I am rejecting this response because:C&M is claiming that the noise I returned to the shop for was a "new" noise. This is simply not true. It was the exact same sound it was making prior to the motor mount repairs. I have witnesses who can testify to that. C&M Automotive told me the motor mounts were the issue that caused the noise I came in for. I approved this repair over the phone and was not presented with any kind of invoice or work order. I only approved this repair because no other issues were indicated to me by the service manager at the time. He insisted that the motor mounts were the cause of the noise. Even when asked directly if this repair would fix the issue he said and I quote: "Yes, it will fix the noise". He was wrong. The noise returned a few days later. C&M wants to now claim that I had further damaged my vehicle after taking it home initially. The vehicle has never been in an accident. The splash guard had been incorrectly replaced by a mechanic after an oil change and it came loose, the dragging that occurred after caused the splash guard to sag. the metal bar was zip tied in place in order to prevent it from dragging further. This happened years ago. The splash guard was in that condition prior to my first visit to C&M. If my vehicle had been properly inspected the first time I visited the shop, he would have known that.It is clear C&M Automotive did not properly inspect my vehicle and therefore could not have possibly known that my lower control arm needed replacement. I have since had the lower control arm replaced and the sound has been eliminated.It is clear that I was either intentionally mislead or C&M failed to do a full inspection of my vehicle before making recommendations and then refused to make good on the unnecessary repair later. Either way I feel that C&M should pay for that repair as the repairs I paid C&M to do were not necessary to fix noise.

Review: C&M replaced starter on 4/22/14 and it didn't work so same day they had another one sent over from [redacted] Auto Parts (first starter from the Yuba City store at [redacted] and second starter from the Marysville store) and put in all within a couple of hours. They charged us $86.58 twice for the labor of both starters including the one that didn't work. I've called three times and spoken with I believe he said his name was[redacted] and asked if they could do a labor claim and reimburse us for one amount of $86.58 for the labor of starter that didn't work but I've received no help. I've since contacted [redacted] Auto Repair in Yuba City and spoke with [redacted] and asked if they could help with a refund of the labor charge and was told first yes they could work with me but then told they would do their best to help me. They have as of today 5/6/14 said I need to deal directly with C&M Thank you so much for your help- [redacted]Desired Settlement: The amount of $86.58 refunded back

Business

Response:

Ms. [redacted],

First off, I am

terribly sorry for the inconvenience this situation has caused you. For the record, you are not the individual who

brought the vehicle to me, it was your father.

To my understanding, the vehicle had the starter replaced at another

facility over a year ago, in which the starter was supplied by [redacted], the

wholesale division of [redacted] Auto Parts.

According to your father that particular facility ended up replacing the

starter twice. Over a year goes by and

this problem resurrects, so your father, which we have worked with in the past,

brings it to us to figure out the issue.

Due to the sparse nature of the complaint: hard start, we were unable to

duplicate it on the first visit. Your

father brought the vehicle back a second time in which we were able to

duplicate the concern and deemed the starter to be the source of the issue or

concern. We then contacted Mr. [redacted]

and explained to him the situation with the starter and advised him that the

started carried a life time limited warranty.

We then proceeded to contacting [redacted] in order to get the starter

exchanged. Mr. [redacted] authorized

replacement of the starter for $86.58, knowing that the standard 12 month/

12,000 mile warranty was no longer valid.

After replacing the starter, we found that it was making an abnormal

amount of noise at start-up. We

contacted Mr. [redacted] and explained to him that the vehicle is starting up but

that judging from the amount of noise this starter was defective as well, Mr.

[redacted] then authorized replacement of the starter once again. The second starter arrived and was replaced

with no persisting issues and the vehicle was release. My customer, Mr. [redacted], understood the

situation and understood why he was being charged twice for the starter. If we had supplied the starter originally

then obviously there wouldn’t have been a second charge for performing the

repair twice. We have a strict policy

that there is no warranty, what so ever, on customer supplied parts, in which

this was the case because we did not sell Mr. [redacted] the starter.

Apparently the situation reemerged and customer’s daughter

called back confused about why we charged Mr. [redacted] twice to replace the

starter twice. Customer’s daughter was

told that since we didn’t originally supply the starter we had to charge Mr.

[redacted] twice. Customer then claimed

that her brother, who works at another repair facility down the street, told

her that we should have done a labor claim through the original supplier. I then contacted [redacted], the manager for the

wholesale parts division of [redacted] and was told that we could only do labor

claims within 1 year of original purchase.

O’Reilly was willing to refund the amount for what the original repair

facility paid for the starter if customer was willing to upgrade to an OEM or

different brand starter.

I myself spoke to the customer’s daughter regarding what [redacted] was willing to do for her as far as refunding the amount the original

repair facility paid for the starter and obviously customer’s daughter wasn’t

happy with that resolution. I attempted

to be helpful to the customer’s daughter but unfortunately was unable to

process a labor claim through [redacted].

In order to keep the customer’s daughter satisfied I am

willing to refund $86.58 to Mr. [redacted], I will credit the amount back to his

credit card as per customer satisfaction.

I hope this will conform to customer’s daughter’s expectations and we

are able to continue servicing Mr. [redacted]’s vehicles in the future. Sorry for the inconvenience Ms. [redacted] but

I hope you understand the situation wasn’t easy trying to deal with several

parties while attempting to get this resolved.

Very Respectfully,

Charly Aguilar

Service Advisor, C & M

Automotive Repair Specialist

Consumer

Response:

My father was not told he would be charged the second time for labor of second starter.... that is a complete lie. Also, I don't have a brother. It appears I'm not the one who is confused. And if you were helping us to as you claim then why has my father never been contacted by you. Thank you.

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Description: Auto Repair & Service, Auto Repair & Service - Diesel, Auto Repairing - Foreign, Auto Repair - Vintage, Auto Repair - Suspension, Auto Repair - Steering & Suspension, Auto Repair - Shocks, Auto Repair - Tune-Up, Auto Repair - Power Steering, Auto Services, Auto Services - Oil & Lube, Auto Diagnostic Service, Auto Electric Service

Address: 318 Garden Hwy, Yuba City, California, United States, 95991-5914

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