On April 18, Joe [redacted] came into C&M complaining of noise while accelerating or decelerating coming from the front wheels in his Mazda Mr [redacted] accompanied Mr [redacted] , an ASE Certified Technician, on a road test to listen to the noise The car had a noticeable noise coming from the front right side when accelerating and slowing down/coming to a stop During inspection worn motor mounts were discovered which is a common component for causing such noisesThe motor mounts were not original parts, they had been replaced priorCustomer agreed to motor mount replacementDuring the initial inspection multiple worn components were discovered, all of which have the ability to create like noisesItems listed were struts and sway bar links, which were also recommended to customer on September 11, by C&MCustomer declined any other repairs besides the motor mounts against the technician’s recommendationVehicle repair was complete, customer picked up his vehicle and left Shortly after leaving the facility Mr [redacted] called C&M to say he’s very satisfied with the repair, the noise was now goneAt this time the technicians were on lunch, our secretary took the message Mr [redacted] stated he was VERY satisfied and grateful for our workOn May 11, Mr [redacted] contacts C&M to say the noise has returnedHe was told to come back and to have it inspected, at no cost, to determine the issue During the road test Mr [redacted] mentions this noise is now occurring when in his driveway, NOT while accelerating/decelerating like the prior noise Still the vehicle was put on the rack and inspected, for FREE During the free inspection the technician noticed the splash guard on the vehicle had since been altered Zip ties, a metal bar and wires were all added during the alteration of the splash guardWhen brought to the customer’s attention he became very defensive and said “don’t worry about the splash guard work”, totally dismissing the fact that the vehicle had been altered in a less than professional way by someone other than C&M Customer was visibly upset about the new noises In an attempt to help the customer and diffuse the situation, Mr [redacted] offered to provide FREE labor if the customer was willing to purchase the items needed to replace worn componentsAt this time additional components, LCA bushings, had been damagedMr [redacted] became extremely agitated and put his hand, palm open, in Mr [redacted] face and said “stop, I’m done talking to you”
I took our vehicle in for a faulty gasket seal that was leaking oilThe repair went smoothly as it has every single time we have been to C&M'sWhen I got home (which is less than miles away) , I immediately washed the car because I noticed the front of my bumper had some streaks from a oily substanceI then noticed two new scrapes with each being below a headlightOne was a very deep paint chip (driver side) whilst the other was a paint chip with no indentation I went back to C&M's to talk to a manger/boss, and he immediately took a look and concluded it was rock chipsSo, I let him speak and his story was had some fallacious claimsHis first claim was that it was on my drive homeWhat rock leaves a deep indentation on the side no less? He then pointed out more rock chips on the front bumper, yet those were extremely superficial and I assure you this car has been driven at highway speedsHe then proceeds to contradict himself when he told me he washed the front b
The damages claimed are not consistent with the type of damage that may have occurred during routine repairs We offer no type of responsibility for the customer's claim The customer has not offered a valid rebuttal in the subsequent responses to this frivolous claim and this repetitive, back and forth argument isn't going to change the outcome of our decision
On April 18, Joe [redacted] came into C&M complaining of noise while accelerating or decelerating coming from the front wheels in his Mazda Mr [redacted] accompanied Mr [redacted] , an ASE Certified Technician, on a road test to listen to the noise The car had a noticeable noise coming from the front right side when accelerating and slowing down/coming to a stop During inspection worn motor mounts were discovered which is a common component for causing such noisesThe motor mounts were not original parts, they had been replaced priorCustomer agreed to motor mount replacementDuring the initial inspection multiple worn components were discovered, all of which have the ability to create like noisesItems listed were struts and sway bar links, which were also recommended to customer on September 11, by C&MCustomer declined any other repairs besides the motor mounts against the technician’s recommendationVehicle repair was complete, customer picked up his vehicle and left Shortly after leaving the facility Mr [redacted] called C&M to say he’s very satisfied with the repair, the noise was now goneAt this time the technicians were on lunch, our secretary took the message Mr [redacted] stated he was VERY satisfied and grateful for our workOn May 11, Mr [redacted] contacts C&M to say the noise has returnedHe was told to come back and to have it inspected, at no cost, to determine the issue During the road test Mr [redacted] mentions this noise is now occurring when in his driveway, NOT while accelerating/decelerating like the prior noise Still the vehicle was put on the rack and inspected, for FREE During the free inspection the technician noticed the splash guard on the vehicle had since been altered Zip ties, a metal bar and wires were all added during the alteration of the splash guardWhen brought to the customer’s attention he became very defensive and said “don’t worry about the splash guard work”, totally dismissing the fact that the vehicle had been altered in a less than professional way by someone other than C&M Customer was visibly upset about the new noises In an attempt to help the customer and diffuse the situation, Mr [redacted] offered to provide FREE labor if the customer was willing to purchase the items needed to replace worn componentsAt this time additional components, LCA bushings, had been damagedMr [redacted] became extremely agitated and put his hand, palm open, in Mr [redacted] face and said “stop, I’m done talking to you”
I took our vehicle in for a faulty gasket seal that was leaking oilThe repair went smoothly as it has every single time we have been to C&M'sWhen I got home (which is less than miles away) , I immediately washed the car because I noticed the front of my bumper had some streaks from a oily substanceI then noticed two new scrapes with each being below a headlightOne was a very deep paint chip (driver side) whilst the other was a paint chip with no indentation I went back to C&M's to talk to a manger/boss, and he immediately took a look and concluded it was rock chipsSo, I let him speak and his story was had some fallacious claimsHis first claim was that it was on my drive homeWhat rock leaves a deep indentation on the side no less? He then pointed out more rock chips on the front bumper, yet those were extremely superficial and I assure you this car has been driven at highway speedsHe then proceeds to contradict himself when he told me he washed the front b
The damages claimed are not consistent with the type of damage that may have occurred during routine repairs We offer no type of responsibility for the customer's claim The customer has not offered a valid rebuttal in the subsequent responses to this frivolous claim and this repetitive, back and forth argument isn't going to change the outcome of our decision