C B Lucas Company

September 20, On July 11, we diagnosed a bad variable speed motor module bad on [redacted] ***'s furnaceThe part was ordered from our [redacted] distributor and replaced on July 15, The total for the repair is as follows: $for the diagnostic call, (July 11, 2014), $for the replacement module and $for a motor surge protector (July 15, 2014)The total paid was $926.00.On August 5, [redacted] called to inform us that the motor was not operating againWe sent a technician who found that the replacement module was not operatingOur technician informed [redacted] of this and recommended that he should possibly consider replacing the motor when replaced the warranty module as something is obviously causing the module to fail, [redacted] then called our office and demanded that a [redacted] FSR (Field Service Rep) be dispatched to his home immediatelyWe tried to tell [redacted] that the FSR's are not available on a same day basis, appointment must be made with them several days in advance and that the problem with the module would be resolved before an FSR would be availableAt this point [redacted] would not agree that the [redacted] FSR could not be at his horse immediately and began accusing us of installing rebuilt partsWe explained to [redacted] that all the parts are from [redacted] and we do not build them nor warranty them, [redacted] does [redacted] became verbally abusive to our entire office staff and attached is an email string calling us terroristAt this point we again told [redacted] that any [redacted] dealer can honor his warranty part, as we do not feel comfortable in returning to his propertySincerely, Wayne L Service Manager

I have gone to the McDonald's attached to the Pilot by Wal-Mart and it's either a hit or a missYour morning staff is great, but if I come through at 12am+ til morning shift, either I wait mins to just get my ORDER taken, or their systems are "offline"I used to work at one in MI and if our systems were resetting, we at least accepted cashBut, if it takes them mins to take and make orders (that's how many cars were in the DT who had ordered) then y'all just need to close at nightpeople left your DT, including me in my minWaitI work in fast food as an Assistant Manager, and I understand ONE customer maybe waiting a while when you're slow, but when you have 6+ cars in your queue MAYBE you should make more food and treat your customers like they're actually at the order taking screenNo one told me they were backed up, no one said hold a moment, no one said ANYTHING for minsHire someone else if you can't do at least thatI am done with this place and will never come back and I will make sure everyone I know knows as wellI know you make billions as a corporationThis is why people don't come to your storesYour managment, employees, and service are all lacking

I'm a fast food junkie! Having owned and operated QSR's in the Knoxville area I fully understand the difficulties of supplying sufficient manpower in a restaurantI want to compliment your staff at the Cedar Bluff location where I eat at least once or twice a week for breakfast or lunchThey have continuously been polite and courteous while always accurate with my order no matter how busy the store has beenGreat job Mr [redacted] ! Dave S

After years and four brand new cars, Mercedes Benz of Cary NC has asked me not to come shop there anymore, or to service my carsThey claim it's because of my bad language, accept there are no instances or examples given to meThey won't return emails and my SA has been ordered to ignore meThey lied when I called to ask for my SA by saying she's not availableThe manager, whom I have never even met, told me he can make these sorts of decisions without having to ask his boss.......so now I will go find somewhere else to spend more money and get my cars servicedI was very offended by this choice and not given a chance to even rectify my 'bad language'

I would just like to make the Cochran Family aware that the ability for all their locations that I have visited to furnish a customer a milk shake leaves a lot to be desired I cannot begin to tell you how many times I have stopped to get a milk shake from several different locations and have been unsuccessful I have asked about it and got some sort of explanation that the machine has to be clean regularly and that was the cause On occasion I was told the machine wasn't working There is no specific day of the week, or time of dayI have tried numerous different times and, as I said, locations I just don't get it I have mentioned this to my friends and several of them have expressed the same situation Surely something can be done about this I prefer their milk shakes over other fast food places, but end up having to settle for one from somewhere else Maybe they should just take them off the menu!

I have experienced the biggest run around on warranty issues with this company They have been stringing me along for more than one year They are just waiting for the warranty on the car to run out so that they do not have to honor anything that is wrong with the vehicle
The car is losing oil somehow It is documented as when I go to get my oil changed, they tell me that the car is almost bone dry This can destroy the engine I am still within the 100,mile warranty on the engine They have done oil consumption tests that find the car up to quart of oil down every miles, but they will do nothing about it Every time I go there, I get a different answer as to what I should do or not do The last time, they just said, here is the phone number for Honda Call them
I cannot afford another vehicle, and I am not a mechanic, I don't understand why they would treat their customers like that I have spoken to the manager who simply doesn't care I will never buy another vehicle from this company again since they obviously don't want to take care of their customers

September 20, 2014On July 11, we diagnosed a bad variable speed motor module bad on *** ***'s furnaceThe part was ordered from our *** distributor and replaced on July 15, The total for the repair is as follows: $for the diagnostic call, (July 11, 2014), $for the
replacement module and $for a motor surge protector (July 15, 2014)The total paid was $926.00.On August 5, *** *** called to inform us that the motor was not operating againWe sent a technician who found that the replacement module was not operatingOur technician informed *** *** of this and recommended that he should possibly consider replacing the motor when replaced the warranty module as something is obviously causing the module to fail,*** *** then called our office and demanded that a *** FSR (Field Service Rep) be dispatched to his home immediatelyWe tried to tell *** *** that the FSR's are not available on a same day basis, appointment must be made with them several days in advance and that the problem with the module would be resolved before an FSR would be availableAt this point *** *** would not agree that the *** FSR could not be at his horse immediately and began accusing us of installing rebuilt partsWe explained to *** that all the parts are from *** and we do not build them nor warranty them, *** does.*** *** became verbally abusive to our entire office staff and attached is an email string calling us terroristAt this point we again told *** *** that any *** dealer can honor his warranty part, as we do not feel comfortable in returning to his property.Sincerely,Wayne L Service Manager

This dealership is by far the worst business I could ever imagineThey sent me home with a new car with underinflated tires (all filled to the wrong pressure), and tires with flat spots on them that needed replacing from day oneThey were inspected at the time of purchase and the dealer just balanced them, not fixing the problemDidn't inspect my car when I brought it in, and then when I finally did get it inspected I spoke to a sales manager, ***, who was beyond rudeHe was offensive and yelled and harassed me on the phone until I gave upI hated dealing with Leith so much that I sold the carI am shocked and appalled at the "service" I have gotten at this dealer

I have been an almost daily costumer of a McDonald's Owend by this family for about 15 years, and for the first 10 it was okay, Minimal mess ups by employees. However the past 5 years I have not experienced a singe visit without a mess up and cannot get actual location personal on my the phone always rude employees after I return to the location. Not a recommended enterprise to spend time or money with at this point.

I work for a Cochran Family McDonald's in East Tennessee near college square mall and they treat their customers and employees like gold. I wouldn't change a thing about it. They do anything to satisfy a customers needs.

September 20, 2014
On July 11, 2014 we diagnosed a bad variable speed motor module bad on [redacted]'s furnace. The part was ordered from our [redacted] distributor and replaced on July 15, 2014. The total for the repair is as follows: $95.00 for the diagnostic call, (July 11, 2014), $696.00 for...

the replacement module and $135.00 for a motor surge protector (July 15, 2014). The total paid was $926.00.On August 5, 2014 [redacted] called to inform us that the motor was not operating again. We sent a technician who found that the replacement module was not operating. Our technician informed [redacted] of this and recommended that he should possibly consider replacing the motor when replaced the warranty module as something is obviously causing the module to fail,[redacted] then called our office and demanded that a [redacted] FSR (Field Service Rep) be dispatched to his home immediately. We tried to tell [redacted] that the FSR's are not available on a same day basis, appointment must be made with them several days in advance and that the problem with the module would be resolved before an FSR would be available. At this point [redacted] would not agree that the [redacted] FSR could not be at his horse immediately and began accusing us of installing rebuilt parts. We explained to [redacted] that all the parts are from [redacted] and we do not build them nor warranty them, [redacted] does.
[redacted] became verbally abusive to our entire office staff and attached is an email string calling us terrorist. At this point we again told [redacted] that any [redacted] dealer can honor his warranty part, as we do not feel comfortable in returning to his property.
Sincerely,
Wayne L
 Service Manager

After 6 years and four brand new cars, Mercedes Benz of Cary NC has asked me not to come shop there anymore, or to service my cars. They claim it's because of my bad language, accept there are no instances or examples given to me. They won't return emails and my SA has been ordered to ignore me. They lied when I called to ask for my SA by saying she's not available. The manager, whom I have never even met, told me he can make these sorts of decisions without having to ask his boss.......so now I will go find somewhere else to spend more money and get my cars serviced. I was very offended by this choice and not given a chance to even rectify my 'bad language'.

I have gone to the McDonald's attached to the Pilot by Wal-Mart and it's either a hit or a miss. Your morning staff is great, but if I come through at 12am+ til morning shift, either I wait 10 mins to just get my ORDER taken, or their systems are "offline". I used to work at one in MI and if our systems were resetting, we at least accepted cash. But, if it takes them 20 mins to take and make 4 orders (that's how many cars were in the DT who had ordered) then y'all just need to close at night. 5 people left your DT, including me in my 10 min. Wait. I work in fast food as an Assistant Manager, and I understand ONE customer maybe waiting a while when you're slow, but when you have 6+ cars in your queue MAYBE you should make more food and treat your customers like they're actually at the order taking screen. No one told me they were backed up, no one said hold a moment, no one said ANYTHING for 10 mins. Hire someone else if you can't do at least that. I am done with this place and will never come back and I will make sure everyone I know knows as well. I know you make billions as a corporation. This is why people don't come to your stores. Your managment, employees, and service are all lacking.

McDonalds on Merchants Road in Knoxville has the rudest workers. Can you not train them to be nicer? They make me feel like I am putting them out if I ask for something a little different. This world is bad enough without having to be treated like a nuisance when you order food.

I'm a fast food junkie! Having owned and operated 21 QSR's in the Knoxville area I fully understand the difficulties of supplying sufficient manpower in a restaurant. I want to compliment your staff at the Cedar Bluff location where I eat at least once or twice a week for breakfast or lunch. They have continuously been polite and courteous while always accurate with my order no matter how busy the store has been. Great job Mr. [redacted]!
Dave S

July, 22, 2016Revdex.com1411 K St. Nw, 10" FloorWashington, DC 2005-3404Re: CID #[redacted]; [redacted]On April 10, 2015 we responded to a no a/c call at the [redacted] residence. Our technician found the system with 0 refrigerant in it. He performed a leak search and determined the...

evaporator coil (inside) to have several leaks in it. He recommended that the coil be replaced, at which time the repair was approved by the owner. The bill for April 10.2015 was as follows, $95.00 diagnostic fee at $405.00 for the leak search for a total of $501.00.The replacement coil was ordered and installed on April 22, 2015 for a total of $1014.00, bringing the complete total to $1515.00,The system apparently operated without any trouble for the entire summer and fall as we have no records of any contact from **. [redacted] about the system not performing as it should.**. [redacted] ascertains that the system stopped cooling in December 2015, not normally cooling season but this year was an exception. Again we have no record of any contact from **. [redacted] complaining about the unit not performing. If we had received any kind of Communication from **. [redacted] any kind of existing or other issues with the system would have been addressed, but as I stated we have no record of any form of communication from **. [redacted], our phones are answered 24/7.**. [redacted] claims to have paid another $585.00 to someone else to repair and recharge the a/c systern. What repair needed to be done? With the associated refrigerant tubing and outdoor condensing unit was a leak found somewhere else in the system and where? I would like to see any repair bill done by someone else after we replaced the interior coil.Síncerely,Wayne L

Review: Company installed $800 parts in [redacted] system on July 11, 2014. The blower motor stopped working four weeks later, August 5, 2014. Parts and labour are covered by 12 month warranty. C.B. Lucas manager wanted to replace parts already replaced and one that was not replaced yet (motor). Motor continues to work. C.B. Lucas refused to call [redacted] Field Service Representative to verify the diagnosis. Confronted with discrepancy, manager Charles L[redacted] lashed out on me and told me to take my business elsewhere. He said, the company is not responsible for parts, because they do not manufacture them. That contradicts the 12 month warranty. Manager was arrogant, abusive and refused to honor the warranty.Desired Settlement: Company caused hardship, delays, unreasonable demands when making conflicting and unverifiable statements. Company is listed as authorized [redacted] filler, but respect no responsibility of their action. The company should refund all cost of service, and service call. The trucks of the company have posted advertisement that they offer free estimate on second opinions, as they provided me when called to do their job, but charged me for the service call in addition to the service. Clear deceptive advertising, predatory business practice and abusive management.

Business

Response:

September 20, 2014On July 11, 2014 we diagnosed a bad variable speed motor module bad on [redacted]'s furnace. The part was ordered from our [redacted] distributor and replaced on July 15, 2014. The total for the repair is as follows: $95.00 for the diagnostic call, (July 11, 2014), $696.00 for the replacement module and $135.00 for a motor surge protector (July 15, 2014). The total paid was $926.00.On August 5, 2014 [redacted] called to inform us that the motor was not operating again. We sent a technician who found that the replacement module was not operating. Our technician informed [redacted] of this and recommended that he should possibly consider replacing the motor when replaced the warranty module as something is obviously causing the module to fail,[redacted] then called our office and demanded that a [redacted] FSR (Field Service Rep) be dispatched to his home immediately. We tried to tell [redacted] that the FSR's are not available on a same day basis, appointment must be made with them several days in advance and that the problem with the module would be resolved before an FSR would be available. At this point [redacted] would not agree that the [redacted] FSR could not be at his horse immediately and began accusing us of installing rebuilt parts. We explained to [redacted] that all the parts are from [redacted] and we do not build them nor warranty them, [redacted] does.[redacted] became verbally abusive to our entire office staff and attached is an email string calling us terrorist. At this point we again told [redacted] that any [redacted] dealer can honor his warranty part, as we do not feel comfortable in returning to his property.Sincerely,Wayne L Service Manager