C C Auto Brokers, Inc.

Review: After only having the car for not even two months I discovered my "almost new" car was very faulty. I had to replace the battery, the brakes, the windshield wipers, engine light came on, and apparently they forgot to connect the radio to the speakers. The salesman started raising his voice when I pointed out that he was overpricing me from what was on the website and started saying most prices were cash only. [redacted] said he would not let me on the road if anything was wrong with this car and showed false care. He was very sketchy, rude, and I kept catching him in lies, do not talk to [redacted] if you want to buy a good car. The car was dirty on the inside when I drove it off the lot, cob webs and trash under seats. They kept changing the story on the car and did not even have my name right on the paper work after looking at my I.D several times. In the end I will probably have to spend more money fixing up this car then I did purchasing my "almost new" car.Desired Settlement: I would like a refund for repairs and an explanation why things were over looked.

Business

Response:

I

feel this complaint is unwarranted. The purchaser, [redacted], has

not once called my company in an attempt to resolve any issues she had with the

vehicle she purchased and financed with my company. We have been in

business 22 plus years and were awarded “Quality Dealer of the Year” by the

Houston Independent Auto Dealer Association as well as the “Most Distinguished

Business of the Year” by the South Houston Chamber of Commerce. We have

accomplished this by providing great customer service and being up front and

honest with people. I will touch on every issue in her complaint in this

email. According to her complaint, the battery failed almost 2 weeks

after purchase. This tells me it was good at the time of purchase; there

is no way for me to be able to know a battery is going to fail after 2

weeks. The complaint about the brakes was resolved at the time of sale

and she agreed to bring the car in to have them replaced. I agreed to

replace the brakes and I did, see attached invoice from [redacted]. The wipers were never brought to my attention, but I would have

certainly provided [redacted] a pair of wipers at no cost…I believe I have 10 or

so pair in the service garage. The engine light coming on nearly 2 weeks

after purchase could be a number of things…it is certainly not unheard of in my

line of work for the past 22 years. Had she mentioned that to me, I would

have told her to bring the vehicle in and let us provide a free computer

scan. [redacted] complaint that we “apparently forgot” to hook up speakers

is false as well. We discussed that at the time of sale and agreed to

have the radio/speakers repaired. She brought the vehicle in and we

followed through with our end of the bargain, see attached invoice from [redacted] was also offered a warranty on her purchase and

chose to decline, see attached Delivery and Acceptance, line # 2. The

price she paid was the price online; I monitor my online pricing multiple times

a week and train my sales staff on pricing guidelines as well. I am not

going to comment on anyone’s character as [redacted] did [redacted], other than

say I can name a list of people who would be able to tell her just how

nice and helpful [redacted] is as a person and as a [redacted]. As

far as us “changing the story”, we do not story tell here, we simply construct

a deal that works well with us, the dealer, and the customer. I’m not

going to comment on the cob webs or misspelled name. I feel I do not

owe [redacted] any monetary settlement seeing how we negotiated a deal. She

agreed to the state law of buying a used car as-is, she declined to purchase a

warranty that my company offered, and she never called to resolve any issues before

writing a nasty complaint on my company in an attempt to degrade my business

with the Revdex.com. As far as [redacted] wanting an explanation of why things were

overlooked, all I can say is that we’re all human, and that her name, as nice

as it is, is easy to misspell if you don’t take a second or third look. I

do not like having dissatisfied customers and wish she would have come to me

first before writing a complaint. I am providing documentation of the

agreed negotiations at the time of sale. If there is anything else I can

do, please do not hesitate to call or email.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

After only having the car for not even two months I discovered my "almost new" car was very faulty. I had to replace the battery, the brakes, the windshield wipers, engine light came on, and apparently they forgot to connect the radio to the speakers. The salesman started raising his voice when I pointed out that he was overpricing me from what was on the website and started saying most prices were cash only. [redacted] said he would not let me on the road if anything was wrong with this car and showed false care. He was very sketchy, rude, and I kept catching him in lies, do not talk to [redacted] if you want to buy a good car. The car was dirty on the inside when I drove it off the lot, cob webs and trash under seats. They kept changing the story on the car and did not even have my name right on the paper work after looking at my I.D several times. In the end I will probably have to spend more money fixing up this car then I did purchasing my "almost new" car.