C C C Enteprises

Review: Purchased a 'Recreational Vehicle Service Agreement' on 07/23/2013 From this Company. On 06/04/2014, I wrote a letter to the attention of [redacted], reference Customer Contract #[redacted], requesting cancellation as required per Contract Article 4. Never received a response. On 07/25/2014, I sent a follow-up letter requesting the current status of my request. No response.....On August 22, 2014, I started calling their only listed telephone # (1-888-299-9888). I have made a total of 17 calls from 08/22/14 to date and only got to leave a voicemail. However, on 08/25/14, I did contact [redacted], Contract Manager, and he advised me to call extension #[redacted]. At 10 :36 am, I called and left voicemail. At 12:00 pm, [redacted] called me back. I told her about the letters I had written rquesting cancellation, and she said she would review the file and let me know what was going on lthat same day. She never called back, resultling in me calling that extension almost every other day until 09/09/14. Now the voicemail at extension says to "Please enter the fax number you wish to have the document sent to" .Desired Settlement: To received a refund of $2575.00 as per the written stipulations of the contract which would be a refund of 2/3 (Two thirds) of the total sum paid of $3860.00 for the unused portion of the contract period.

Review: I purchased an extended warranty from ACC on Feb 5, 2014 to go into effect May 1, 2014. I filed a claim with them on May 27, 2014. Claim was not resolved until July 8, 2014 an not to my satisfaction do to them not covering a covered component. I filed a complaint to have the claim go to an arbitrator. That certified mail ended up being sign for in Florida by a [redacted]. Once it had finally been signed for it was past the ten days required for the claim and have not heard from anybody about it. After numerous times of calling during the claim process and not being able to contact a person or have them contact me as their claims line says they will. I have decided to cancel my warranty contract with ACC RV Warranty. I have emailed and faxed the request to cancel on the 25 of July 2014. I have not heard any thing from the company. I emailed and faxed a letter requesting information on when I can expect my refund check for the unused portion of my warranty. This was a 5 year warranty. My account number [redacted] has been disabled. The company did send me a check for $375.00 for the service call of the above claim. I know that that amount will be deducted from the $ 3760.00 plus the three month that I had it prior to my request to cancel.Desired Settlement: Honor their contract as written for the cancellation of the contract.

Review: We have been trying since Sept. 2013 to get a refund from a cancelled policy. It was a 2 yr contract cancelled after one year. We have been told the check is in the mail, a new check being cut, forms needed to be filed ( which we did). Have left numerous messages that are never answered. I have been hung up on by the owner saying my call not as important as others. Have contacted them over 20 times since Sept. 2013.Desired Settlement: besides my refund, I want this company to follow through on its promises to consumers.

Review: I purchased an RV extended warranty in 2013 and until now have had no need to use it. All of the contact numbers on the website and on the contract have been disconnected and there is no forwarding information. There is some bogus dialogue about how the business has been sold and they will honor the contracts with NO information on any follow up.

They obviously are out of the warranty business but into the fraud business.Desired Settlement: I would like a full refund of my $4965.00 so I could purchase a warranty from a reputable business.

Review: Submitted a request to cancel the service contract (#[redacted]) and provide a pro rata refund on Feb2, 2014 and have made five contacts to ACC since with NO response whatever. When calling ACC, it seems as though I'm talking to an answering service and each time was told that someone will call back. To this point. NO ONE from ACC has contacted me and no pro rata refund has been received. Additionally, no claims have been filed against this service contract.Desired Settlement: ACC needs to honor the terms of the contract which state a pro rata refund will be provided at termination of the contract less a cancellation fee. Contract terms also state that OK limits the fee to $50.00.

Review: I purchased insurance from ACC Warranty Service. The Insurance was effective 5/1/2013. On 10/11/2013 I called the company because they were refusing to pay a claim for a covered item in my motor home. The person on the phone ([redacted]) stated they were canceling the coverage effective 10/11/2013. They further stated that the refund due me for the remainder of the coverage would be remitted within 30 business day (4-6 weeks). Talked to [redacted] on 1/17/14 while in Quartzsite, he stated I would have a check within 30 days. I spoke to [redacted] again in late February (on the phone) and he stated I would have a check within 10 days, and still have not received my refund. I have found that there are many complaints for this company for not paying claims and not responding to complaints. I paid 4760.00 for the warranty, and he owes me over 4000.00 in a refund that he hasn't paid. and all he has to say is how everybody is trying to rip him off. All I see is how he is ripping off the people that are trying to live on there fixed incomes.Desired Settlement: All I want is my refund, the over 4000.00 that you owe me.

Review: Good morningI purchased a Two year Unlimited miles "Recreational Vehicule Service " from ACC Warranty Group for my Motorhome . I was in contact with ACC regarding a problem with the engine crank seals leaking oil. Left several messages to their office and none return call,then finaly talk to the represantative [redacted] wich sold my plan and no longer working at ACC Wich give me the Qwner Mr [redacted] Cell phone [redacted] after leaving several messages on his voice mail wich mr[redacted] never return any call. I keep trying since I was not going true on any decision from their office desicion,finaly got to talk to the men ,very rude on the phone ,told me my Coach is to old and hang up on me .Find that very unproffessional ,keep trying but no result ,so that why H have decided to cancel my plan because I am not going anywere with ACC warranty Group .Desired Settlement: That ACC Warranty Group r erund part of my service plan as per explaination send by a email on april 18-2013 of $ 932 USD base on one year plan ,wich I agree ,they charge me for 6 month at 134 per month at a cost $804. I had the service only for 5 mth/7days wich cost should be $701.36 as per contract date ,my refund should be $1,034.64Payment to date : $ 1,736 - $701.36 for the service plan That is the refund I want from ACC Warranty Group as per agreement and stipulation in contract .

Review: While attending an RV rally in Gillette, WY on July 4, 2013 my husband and I purchased a 36-month extended service warranty on our motor coach from ACC Warranty Group based in Indianapolis, IN. Their address listed on our contract is 8888 Keystone Crossing, telephone number 1-888-2999-9888. Less than nine months later we sold our motor coach. We sent a certified letter of cancellation to ACC on May 1, 2014. The letter was signed for by an employee in their office so we know they received it. We have made numerous calls to their telephone number and left countless voicemails over the past 4-month period. We have not received our refund for the unused balance remaining on our contract nor have we received any response from ACC via telephone, mail or email. In desperation we have even involved our South Dakota State Attorney General's Office. The investigator from the Attorney General's office reported to us that their communications to ACC had been returned "Undeliverable, No Forwarding Address". So now we don't know what to do next to get our refund.Desired Settlement: We expect a refund of $2726.00 for the balance of the unused portion remaining on our contract. Conditions stated in our contract stipulated refunds would be granted upon receipt of a written cancellation letter which we fulfilled.