C & C Ceramic and Remodeling

There has been absolutely no effort or offer on MrC**'s behalf to resolve anything No work was performed for Mr [redacted] behind his refrigerator, nor any drywall work was to be performed in the kitchen, per contract or verbal agreement Copy of contract attachedI am attaching the bid which states that states "demo kitchen and prep for new cabinet installation" Dishwasher was installed and in working order by C&C Ceramic & Remodeling prior to countertop installation Dishwasher was supplied by customer (per contract, attached) and the customer lost the mounting brackets These brackets needed to be installed after the countertops were installed Mr [redacted] realized that these mounting brackets were lost when we returned to install the dishwasher Mr [redacted] then said he was going to order the new brackets Upon returning to install the brackets the second time, Mr [redacted] took it upon himself to install the brackets on his own, before we returnedThe dishwasher was not installed properly It was out too far and the kitchen drawer would not open MrC [redacted] was in charge of the installation and handling the mounting brackets He lost them and I immediately ordered new ones He owes me the $or so for them The counter top was installed on 7/6/and I did not see MrC**'s sub-contractor until 12/04/ He had months to install it and didn'tThe interior walls of the mudroom were built exactly as specified in the contractThis is not true The interior walls were not built at allCeiling repair was not part of the contract or oral agreement That is a lie We talked extensively about lowering the existing ceiling and putting in insulation and new drywall MrC [redacted] said he didn't want to do it after he started the job He then tried to patch the existing ceiling and gave up It was not falling down before he worked on itTile installation or repair in front of the dishwasher was not included in the contractThen why was it done incorrectly by MrC [redacted] sub-contractor? The vent that we installed ran with the taper of the siding, which in turn allowed wind to make the damper door flap and create a noise Because of this we returned to resolve this situation by adjusting the angle of the damper We informed Mr [redacted] that at the time of the repair the temperature was too low to reseal with silicone and that we would need to return on a warmer day Before we had a chance to return, we received a do not contact letter of Mr [redacted] ’s attorneyMrC [redacted] had from May until December to take car of this problem He told my wife he was abandoning the contract He never received a do not contact from my attorney MrC [redacted] threatened me, so I had no choice but to contact a lawyer It is standard wording that asks MrC [redacted] to contact the attorney first Seeking legal advice was never my first intention MrC [redacted] is still free to contact me through the lawyer and he has notMrC [redacted] had months before the letter was sentI still have not heard from MrC**Mr [redacted] requested that we pull our vehicles and trailers off of the driveway because his wife needed to exit for work We had no way of knowing that there was an underground culvert in the area he instructed us to park on After Mr [redacted] ’s complaint we inspected the area and saw no visible damageThat is not true I asked MrC [redacted] son NOT to park in the yard and to tell MrC [redacted] the same The culvert is still crushed and I had to plant grass seedThis is the first time that I have heard about this damage and again I received a no contact order, so I am unable to discuss this further with Mr [redacted] If there is visible proof of damage caused by C&C Ceramic & Remodeling or subcontractors, we will be more than happy to address the situationThis is in the in the letter from the lawyer It happened soon before MrC [redacted] threatened me and I had not had a chance to tell him about itHe was only told to contact me through the lawyer, which is standard practiceC&C Ceramic & Remodeling did not damage Mr [redacted] ’s car and we have pictures to prove that he hit a branch as he was driving around one of our trailers in the yard (which is one the reasons that we were asked to park in the yard) The picture clearly shows tree residue inside scratchesThere is no picture showing this and I did not ask him to park in the yardThe attic has more insulation than required by codeThe attic does not have enough insulation and torn up fiber glass insulation isn't an approved method of insulatingMr [redacted] requested work and materials that were not included in the contract The contract clearly states: “Any alteration or deviation from the above specifications as outline in the scope of work contract will be executed only upon written order and will become an extra charge over and above the original estimate All change or additional work authorization orders will be billed at a charge of $per man hour plus all materials.” I would like to see the written change requestsMany of the claims made by Mr [redacted] are untrue and we have documents and pictures as proof C&C Ceramic & Remodeling stands behind our work and customer satisfaction is extremely important We would have and still would be more than happy to rectify any work Mr [redacted] is unsatisfied with (within the realm of the contract) We typically follow up with customers, however we were/are unable to do so because of the no contact orderI have been very careful to make sure that everything I claim is true and documented and I have pictures as proofThere was no “no contact order.” Mr C [redacted] is free to follow up with my attorney and make an offer to make things rightIncluding this response there has been no effort on MrC [redacted] behalf to make anything at all rightI have sufficient evidence and claims to take MrC [redacted] to court and am fully prepared to do so Regards, [redacted]

Behind the refrigerator the wall was not prepped per the contract It is extremely rough and must be finished per the contract.The dishwasher never was installed correctly per the contract.The interior walls of the mudroom were never built per the contract.The ceiling was damaged and never repaired or finished per conversations and contract.The tiles in front/under of the dishwasher were installed very sloppy, uneven and leaving a gap that must be fixed.The outside vent has open gaps allowing the pipes to freeze and infestations
The culvert in the yard never got fixed per a letter to mike.A sub-contractor hitting the house with his truck and damaging the siding was never addressed.The scratches put in my car were never addressed.The attic still isn't insulated properly in a workman like manner.I was over charged because the bills were more than we agreed upon verbally.I paid in full because I thought Mike would have the business decency to make things right That is not an acceptance on my part Having things done properly is far more important to me than the money
Regards,
*** ***

Please see the attached documents for the response to the complaint, as well as Mr. ***'s contract with C&C Ceramic & Remodeling. We are unable to upload pictures at this time, however we would be happy to supply the pictures via alternate route such as a email address. Behind the refrigerator the wall was not prepped per the contract It is extremely rough and must be finished per the contract. No work was performed for Mr*** behind his refrigerator, nor any drywall work was to be performed in the kitchen, per contract or verbal agreement. Copy of contract attached. The dishwasher never was installed correctly per the contract. Dishwasher was installed and in working order by C&C Ceramic & Remodeling prior to countertop installation. Dishwasher was supplied by customer (per contract, attached) and the customer lost the mounting brackets. These brackets needed to be installed after the countertops were installed. Mr*** realized that these mounting brackets were lost when we returned to install the dishwasher. Mr*** then said he was going to order the new brackets. Upon returning to install the brackets the second time, Mr*** took it upon himself to install the brackets on his own, before we returned. The interior walls of the mudroom were never built per the contract. The interior walls of the mudroom were built exactly as specified in the contract. The ceiling was damaged and never repaired or finished per conversations and contract. Ceiling repair was not part of the contract or oral agreement. The tiles in front/under of the dishwasher were installed very sloppy, uneven and leaving a gap that must be fixed. Tile installation or repair in front of the dishwasher was not included in the contract The outside vent has open gaps allowing the pipes to freeze and infestations. The vent that we installed ran with the taper of the siding, which in turn allowed wind to make the damper door flap and create a noise. Because of this we returned to resolve this situation by adjusting the angle of the damper. We informed Mr*** that at the time of the repair the temperature was too low to reseal with silicone and that we would need to return on a warmer day. Before we had a chance to return, we received a do not contact letter of Mr***’s attorney The culvert in the yard never got fixed per a letter to mike. Mr*** requested that we pull our vehicles and trailers off of the driveway because his wife needed to exit for work. We had no way of knowing that there was an underground culvert in the area he instructed us to park on. After Mr***’s complaint we inspected the area and saw no visible damage A sub-contractor hitting the house with his truck and damaging the siding was never addressed. This is the first time that I have heard about this damage and again I received a no contact order, so I am unable to discuss this further with Mr***. If there is visible proof of damage caused by C&C Ceramic & Remodeling or subcontractors, we will be more than happy to address the situation. The scratches put in my car were never addressed. C&C Ceramic & Remodeling did not damage Mr***’s car and we have pictures to prove that he hit a branch as he was driving around one of our trailers in the yard (which is one the reasons that we were asked to park in the yard). The picture clearly shows tree residue inside scratches. The attic still isn't insulated properly in a workman like manner. The attic has more insulation than required by code. I was over charged because the bills were more than we agreed upon verbally. Mr*** requested work and materials that were not included in the contract. The contract clearly states: “Any alteration or deviation from the above specifications as outline in the scope of work contract will be executed only upon written order and will become an extra charge over and above the original estimate. All change or additional work authorization orders will be billed at a charge of $per man hour plus all materials.” I paid in full because I thought Mike would have the business decency to make things right That is not an acceptance on my part Having things done properly is far more important to me than the money.Many of the claims made by Mr*** are untrue and we have documents and pictures as proof. C&C Ceramic & Remodeling stands behind our work and customer satisfaction is extremely important. We would have and still would be more than happy to rectify any work Mr*** is unsatisfied with (within the realm of the contract). We typically follow up with customers, however we were/are unable to do so because of the no contact order

There has been absolutely no effort or offer on Mr. C**'s behalf to resolve anything.  No work was performed for Mr. [redacted] behind his refrigerator, nor any drywall work was to be performed in the kitchen, per contract or verbal agreement.  Copy of contract attached. I am attaching the bid which states that states "demo kitchen and prep for new cabinet installation" Dishwasher was installed and in working order by C&C Ceramic & Remodeling prior to countertop installation.  Dishwasher was supplied by customer (per contract, attached) and the customer lost the mounting brackets.  These brackets needed to be installed after the countertops were installed.  Mr. [redacted] realized that these mounting brackets were lost when we returned to install the dishwasher.  Mr. [redacted] then said he was going to order the new brackets.  Upon returning to install the brackets the second time, Mr. [redacted] took it upon himself to install the brackets on his own, before we returned. The dishwasher was not installed properly.  It was out too far and the kitchen drawer would not open.  Mr. C** was in charge of the installation and handling the mounting brackets.  He lost them and I immediately ordered new ones.  He owes me the $20 or so for them.  The counter top was installed on 7/6/2015 and I did not see Mr. C**'s sub-contractor until 12/04/2015.  He had 5 months to install it and didn't. The interior walls of the mudroom were built exactly as specified in the contract. This is not true.  The interior walls were not built at all. Ceiling repair was not part of the contract or oral agreement.  That is a lie.  We talked extensively about lowering the existing ceiling and putting in insulation and new drywall.  Mr. C** said he didn't want to do it after he started the job.  He then tried to patch the existing ceiling and gave up.  It was not falling down before he worked on it. Tile installation or repair in front of the dishwasher was not included in the contract. Then why was it done incorrectly by Mr. C** sub-contractor? The vent that we installed ran with the taper of the siding, which in turn allowed wind to make the damper door flap and create a noise.  Because of this we returned to resolve this situation by adjusting the angle of the damper.  We informed Mr. [redacted] that at the time of the repair the temperature was too low to reseal with silicone and that we would need to return on a warmer day.  Before we had a chance to return, we received a do not contact letter of Mr. [redacted]’s attorney. Mr. C** had from May until December to take car of this problem.  He told my wife he was abandoning the contract.  He never received a do not contact from my attorney.  Mr. C** threatened me, so I had no choice but to contact a lawyer.  It is standard wording that asks Mr. C** to contact the attorney first.  Seeking legal advice was never my first intention.  Mr. C** is still free to contact me through the lawyer and he has not. Mr. C** had months before the letter was sent. I still have not heard from Mr. C**. Mr. [redacted] requested that we pull our vehicles and trailers off of the driveway because his wife needed to exit for work.  We had no way of knowing that there was an underground culvert in the area he instructed us to park on.  After Mr. [redacted]’s complaint we inspected the area and saw no visible damage. That is not true.  I asked Mr. C** son NOT to park in the yard and to tell Mr. C** the same.  The culvert is still crushed and I had to plant grass seed. This is the first time that I have heard about this damage and again I received a no contact order, so I am unable to discuss this further with Mr. [redacted].  If there is visible proof of damage caused by C&C Ceramic & Remodeling or subcontractors, we will be more than happy to address the situation. This is in the in the letter from the lawyer.  It happened soon before Mr. C** threatened me and I had not had a chance to tell him about it. He was only told to contact me through the lawyer, which is standard practice. C&C Ceramic & Remodeling did not damage Mr. [redacted]’s car and we have pictures to prove that he hit a branch as he was driving around one of our trailers in the yard (which is one the reasons that we were asked to park in the yard).  The picture clearly shows tree residue inside scratches. There is no picture showing this and I did not ask him to park in the yard. The attic has more insulation than required by code. The attic does not have enough insulation and torn up fiber glass insulation isn't an approved method of insulating. Mr. [redacted] requested work and materials that were not included in the contract.  The contract clearly states: “Any alteration or deviation from the above specifications as outline in the scope of work contract will be executed only upon written order and will become an extra charge over and above the original estimate.  All change or additional work authorization orders will be billed at a charge of $55.00 per man hour plus all materials.” I would like to see the written change requests. Many of the claims made by Mr. [redacted] are untrue and we have documents and pictures as proof.  C&C Ceramic & Remodeling stands behind our work and customer satisfaction is extremely important.  We would have and still would be more than happy to rectify any work Mr. [redacted] is unsatisfied with (within the realm of the contract).  We typically follow up with customers, however we were/are unable to do so because of the no contact order. I have been very careful to make sure that everything I claim is true and documented and I have pictures as proof. There was no “no contact order.” Mr C** is free to follow up with my attorney and make an offer to make things right. Including this response there has been no effort on Mr. C** behalf to make anything at all right. I have sufficient evidence and claims to take Mr. C** to court and am fully prepared to do so.
Regards,
[redacted]

In response to Mr. [redacted]'s claim that he was over charged, Mr. [redacted] was provided a written estimate of the cost of the job on March 29th, 2015, which he was under no obligation to accept.  On June 9th, 2015 Mr. [redacted] accepted this bid and signed a detailed contract that laid...

out the details of the job to be performed, as well as the price of the job, and the payment terms.  As the project was being completed, Mr. [redacted] requested additional items to be installed that were not included in the contract or bid, such as a fire proof exterior door, 5/8 in drywall on interior and exterior of mudroom.  He then added square footage to the original quoted project, and changed the tile and installation design.  All of which had to be billed at an additional cost, which clearly was stated would happen in the original contract.  Mr. [redacted] has agreed to and paid for every change via personal conversation and/or email.  All invoices have been paid in full, with the exception of labor costs due to the design changes in the tile installation.  In response to the work being done incorrectly and unfinished, this claim is untrue.  All of the work drawn out in the contract was completed to Mr. [redacted]'s standards, which is confirmed by him submitting the final payment on the contract.  Copies of the estimate and contract are available, however I was unable to upload them from this site for unknown reasons.  These documents can be provided upon request at a future date.