We have contacted the customer and have a remote for his vehicle that needs to be programmedHe had an appointment Tuesday but did not make itWe will try again for next Tuesday.
Thanks,
*** ***
We are contacting customer to get him into service, here is our email to him from the sales manager involved. I will keep you up to date on the results of his visit.[redacted]
background-color: rgb(255, 255, 255);">[redacted]
I am contacting you concerning your Revdex.com complaint about the purchase of your 2011 Jeep Wrangler, I would like our technicians to re-diagnose your shocks and make sure they are not leaking or are bad. In so far as the muffler, I would consider replacing it as a goodwill gesture on Waikem's part since you seem to feel we are not standing behind the vehicle we sold you. Waikem Auto Group has been part of this community for over 50 years and we are very aware of the importance of repeat business and taking care of our customers. I also left a message on your cell phone to contact me. My opinion is lets start this relationship over and go over the areas of concern and get them handled. I promise we will be fair with you. Please contact me as soon as you schedule allows. Regards[redacted]
"Faith is taking the first step even when you don't see the whole staircase.."
[redacted] Waikem MotorsMitsubishi New Car Manager/Used car director
We have contacted the customer and have a remote for his vehicle that needs to be programmedHe had an appointment Tuesday but did not make itWe will try again for next Tuesday.
Thanks,
*** ***
We are contacting customer to get him into service, here is our email to him from the sales manager involved. I will keep you up to date on the results of his visit.[redacted]
background-color: rgb(255, 255, 255);">[redacted]
I am contacting you concerning your Revdex.com complaint about the purchase of your 2011 Jeep Wrangler, I would like our technicians to re-diagnose your shocks and make sure they are not leaking or are bad. In so far as the muffler, I would consider replacing it as a goodwill gesture on Waikem's part since you seem to feel we are not standing behind the vehicle we sold you. Waikem Auto Group has been part of this community for over 50 years and we are very aware of the importance of repeat business and taking care of our customers. I also left a message on your cell phone to contact me. My opinion is lets start this relationship over and go over the areas of concern and get them handled. I promise we will be fair with you. Please contact me as soon as you schedule allows. Regards[redacted]
"Faith is taking the first step even when you don't see the whole staircase.."
[redacted] Waikem MotorsMitsubishi New Car Manager/Used car director