C & C Marble International

Initial Business Response / [redacted] (1000, 10, 2015/09/14) */ BEFORE I GET STARTED ON INFO MOST AND FOREMOST I WOULD LIKE TO SAY I NEVER HAVE HUNG UP ON ANYONE IN YEARS OF HAVING THIS BUISNESS.NOW WITH THAT SAID ON 10-23- [redacted] BROUGHT HER BUICK RENDEZVOUS INTO SHOP BECAUSE VEHICLE WOULD NOT GO OVER MPH,WE SCANNED COMPUTER AND FOUND CODES FOR DRIVEABILTY ISSUE PORANDOM CYLINDER MISSFIRE AND POOSENSOR LEAN BANK 1, AND POLOW CATALYST EFFICENCY.ALSO POMASS AIR FLOW SENSOR CIRCUIT HIGH AND POCRANK SENSOR CIRCUIT FAILURE,AFTER CHECK DATA FOUND MASS AIR FLOW SENSOR BAD CAUSING LEAN RUNNING CONDITION AND CRANK SENSOR WAS CAUSING MISSFIRES,REPLACE MASS AIR FLOW SENSOR AND CRANK SENSOR,ALSO INSTALLED NEW FUEL FILTER THAT WAS PARTIALLY PLUGGED AND HAD NOT BEEN REPLACED IN YEARS.THIS RUNNING ISSUE OF MISSFIRES CAUSES THE RAW FUEL THAT IS NOT BEING BURNT AT SPARK PLUG TO BE DUMPED INTO EXAHUST CAUSING OVER A PERIOD OF TIME THE BAFFLES IN CONVERTER TO BE FUEL CONTAMINATED THEN BAFFLES BREAK UP AND PLUG EXHAUST CAUSING THE ENGINE NOT TO BREATHE THROUGH EXHAUST,AT THAT POINT VEHICLE WILL HAVE ANY POWER AND WILL NOT RUN OVER 20-MPH.WHICH WAS HER ISSUE.WITH THE OK FROM CUSTOMER VEHICLE WAS SENT TO EXHAUST SHOP THAT I HAVE DEALT WITH FOR OVER YEARS AND HAD NEW CONVERTER AND MUFFLER REPLACED.AFTER I PICKED UP VEHICLE I TEST DROVE IT AND IT RAN FINE.ON 6-29-CUSTOMER CALLED ME AND TOLD ME SHE HAD VEHICLE IN SHOP WHERE SHE LIVES AND WAS TOLD IT NEEDED NEW CONVERTER.WE TALKED ABOUT WARRANTY FOR CONVERTER AND I EXPLAINED THE WARRANTY STATES FROM EXHAUST SHOP THAT THEY WILL REPLACE IT BUT IT HAS TO BE DONE AT THERE SHOP.I QUESTIONED IT NEEDING TO BE DONE AND SHE ASK ME TO CALL THE SHOP AND TALK TO THEM.ON THE 29TH OF JUNE AT 9:AM I CALLED AND TALKED TO JOE AT [redacted] IN ,MIAMSBURG OHIO AT [redacted] AND HE STATED CAR WAS RUNNING BAD AND CUSTOMER HAD BEEN DRIVING IT THAT WAY AND HAD CAUSED CONVERTER ISSUE AGAIN FROM FUEL CONTAMINATING CONVERTER AGAIN.JOE EXPLAINED TO ME CONVERTER AND MUFFLER WERE NEW BUT THAT WAS THE ISSUE,AT NO POINT WAS I TOLD FROM HIM OR HER THAT PARTS DID NOT LOOK NEW,I DID NOT HEAR THIS INFO UNTIL I RECIEVED YOUR LETTER! AFTER I TALKED TO JOE AND TO HER I EXPLAINED AGAIN THAT CUSTOM EXHAUST HERE IN MANSFIELD WOULD REPLACE CONVERTER UNDER THERE WARRANTY BUT THAY HAD TO DO IT,I NEVER HEARD BACK FROM HER AGAIN UNTIL SHE CALLED ME BACK IN AUGUST WANTING ME TO REINBURSE HER FOR REPAIRS.SHE IS A SISTER OF A CUSTOMER OF MINE AND I KNOW SHE LIVES ON A FIXED INCOME SO I OFFERED HER THE BACK WHICH WAS THE PRICE OF THE CONVERTER ONLY,THE EXHAUST BILL WAS NOT ONLY FOR CONVERTER BUT MUFFLER AND LABOR AS WELL.THE REINBURSEMENT WAS FROM ME NOT EXHAUST SHOP SO I OFFERED THE PRICE OF CONVERTER BACK TO HER OUT OF MY POCKET BECAUSE I UNDERSTAND SHE HAS VERY LITTLE FUNDS.THIS WAS NOT SOMETHING I HAD TO DO BUT FELT I SHOULD DO.AS FAR AS HER SAYING SHE HAD THE SAME PROBLEM WHEN CAR LEFT MY SHOP IN OCTOBER IT RAN FINE AND I FEEL I HAVE NO CONTROL ON WHAT HAPPENS TO HER VEHICLE NINE MONTHS LATER.SHE NEVER CALLED ME TELLING ME CAR WAS RUNNING BAD.I CANNOT BE RESPONSIBLE FOR DRIVEABILITY ISSUES THAT OCCUR THAT I DO NOT KNOW ABOUT OR THAT ARE NINE MONTHS LATER.I HAVE BEEN IN BUSINESS FOR OVER YEARS AND NEVER HAVE HAD ANY ISSUES THAT HAVE BEEN TURNED INTO Revdex.com,I RUN A VERY TRUSTWORTHY AND HONEST SHOP AND THAT IS WHY WE ARE STILL IN BUSINESS HERE.IF YOU LOOK AT REVIEWS FROM THE CLOSED [redacted] YOU WILL FIND NOT SO GOOD THINGS,THAT IS WHY I QUESTIONED REPAIRS THAT WERE NEEDED AGAIN.I NEVER HEARD ABOUT OR FROM DOUBLE BEE REPAIR SO I CANNOT COMMENT ABOUT THEMTHANK YOU.ATTACHED DOCUMENT PERTAINS TO REPAIRS TODD P [redacted] OWNER OF BUTTONS AUTO REPAIR

Initial Business Response /* (1000, 10, 2015/09/14) */
BEFORE I GET STARTED ON INFO MOST AND FOREMOST I WOULD LIKE TO SAY I NEVER HAVE HUNG UP ON ANYONE IN YEARS OF HAVING THIS BUISNESS.NOW WITH THAT SAID ON 10-23-*** *** BROUGHT HER BUICK RENDEZVOUS INTO SHOP BECAUSE VEHICLE
WOULD NOT GO OVER MPH,WE SCANNED COMPUTER AND FOUND CODES FOR DRIVEABILTY ISSUE PORANDOM CYLINDER MISSFIRE AND POOSENSOR LEAN BANK 1, AND POLOW CATALYST EFFICENCY.ALSO POMASS AIR FLOW SENSOR CIRCUIT HIGH AND POCRANK SENSOR CIRCUIT FAILURE,AFTER CHECK DATA FOUND MASS AIR FLOW SENSOR BAD CAUSING LEAN RUNNING CONDITION AND CRANK SENSOR WAS CAUSING MISSFIRES,REPLACE MASS AIR FLOW SENSOR AND CRANK SENSOR,ALSO INSTALLED NEW FUEL FILTER THAT WAS PARTIALLY PLUGGED AND HAD NOT BEEN REPLACED IN YEARS.THIS RUNNING ISSUE OF MISSFIRES CAUSES THE RAW FUEL THAT IS NOT BEING BURNT AT SPARK PLUG TO BE DUMPED INTO EXAHUST CAUSING OVER A PERIOD OF TIME THE BAFFLES IN CONVERTER TO BE FUEL CONTAMINATED THEN BAFFLES BREAK UP AND PLUG EXHAUST CAUSING THE ENGINE NOT TO BREATHE THROUGH EXHAUST,AT THAT POINT VEHICLE WILL HAVE ANY POWER AND WILL NOT RUN OVER 20-MPH.WHICH WAS HER ISSUE.WITH THE OK FROM CUSTOMER VEHICLE WAS SENT TO EXHAUST SHOP THAT I HAVE DEALT WITH FOR OVER YEARS AND HAD NEW CONVERTER AND MUFFLER REPLACED.AFTER I PICKED UP VEHICLE I TEST DROVE IT AND IT RAN FINE.ON 6-29-CUSTOMER CALLED ME AND TOLD ME SHE HAD VEHICLE IN SHOP WHERE SHE LIVES AND WAS TOLD IT NEEDED NEW CONVERTER.WE TALKED ABOUT WARRANTY FOR CONVERTER AND I EXPLAINED THE WARRANTY STATES FROM EXHAUST SHOP THAT THEY WILL REPLACE IT BUT IT HAS TO BE DONE AT THERE SHOP.I QUESTIONED IT NEEDING TO BE DONE AND SHE ASK ME TO CALL THE SHOP AND TALK TO THEM.ON THE 29TH OF JUNE AT 9:AM I CALLED AND TALKED TO JOE AT *** IN ,MIAMSBURG OHIO AT *** AND HE STATED CAR WAS RUNNING BAD AND CUSTOMER HAD BEEN DRIVING IT THAT WAY AND HAD CAUSED CONVERTER ISSUE AGAIN FROM FUEL CONTAMINATING CONVERTER AGAIN.JOE EXPLAINED TO ME CONVERTER AND MUFFLER WERE NEW BUT THAT WAS THE ISSUE,AT NO POINT WAS I TOLD FROM HIM OR HER THAT PARTS DID NOT LOOK NEW,I DID NOT HEAR THIS INFO UNTIL I RECIEVED YOUR LETTER! AFTER I TALKED TO JOE AND TO HER I EXPLAINED AGAIN THAT CUSTOM EXHAUST HERE IN MANSFIELD WOULD REPLACE CONVERTER UNDER THERE WARRANTY BUT THAY HAD TO DO IT,I NEVER HEARD BACK FROM HER AGAIN UNTIL SHE CALLED ME BACK IN AUGUST WANTING ME TO REINBURSE HER FOR REPAIRS.SHE IS A SISTER OF A CUSTOMER OF MINE AND I KNOW SHE LIVES ON A FIXED INCOME SO I OFFERED HER THE BACK WHICH WAS THE PRICE OF THE CONVERTER ONLY,THE EXHAUST BILL WAS NOT ONLY FOR CONVERTER BUT MUFFLER AND LABOR AS WELL.THE REINBURSEMENT WAS FROM ME NOT EXHAUST SHOP SO I OFFERED THE PRICE OF CONVERTER BACK TO HER OUT OF MY POCKET BECAUSE I UNDERSTAND SHE HAS VERY LITTLE FUNDS.THIS WAS NOT SOMETHING I HAD TO DO BUT FELT I SHOULD DO.AS FAR AS HER SAYING SHE HAD THE SAME PROBLEM WHEN CAR LEFT MY SHOP IN OCTOBER IT RAN FINE AND I FEEL I HAVE NO CONTROL ON WHAT HAPPENS TO HER VEHICLE NINE MONTHS LATER.SHE NEVER CALLED ME TELLING ME CAR WAS RUNNING BAD.I CANNOT BE RESPONSIBLE FOR DRIVEABILITY ISSUES THAT OCCUR THAT I DO NOT KNOW ABOUT OR THAT ARE NINE MONTHS LATER.I HAVE BEEN IN BUSINESS FOR OVER YEARS AND NEVER HAVE HAD ANY ISSUES THAT HAVE BEEN TURNED INTO Revdex.com,I RUN A VERY TRUSTWORTHY AND HONEST SHOP AND THAT IS WHY WE ARE STILL IN BUSINESS HERE.IF YOU LOOK AT REVIEWS FROM THE CLOSED *** YOU WILL FIND NOT SO GOOD THINGS,THAT IS WHY I QUESTIONED REPAIRS THAT WERE NEEDED AGAIN.I NEVER HEARD ABOUT OR FROM DOUBLE BEE REPAIR SO I CANNOT COMMENT ABOUT THEMTHANK YOU.ATTACHED DOCUMENT PERTAINS TO REPAIRS
TODD P*** OWNER OF BUTTONS AUTO REPAIR