Revdex.com Case #: ***
Hotel Site #: ***
Customer Care Case #: ***
Dear Contact:
Thank you for notifying our office of the concern filed by *** *** at
the Knights Inn property in Glade Springs, VA
Our brands are committed to assuring that all of its properties provide great service and quality accommodationsThis guest’s comments have made us aware of an instance when one of our properties did not meet a valued customer’s expectations. We regret that the guest had to contact you and our office regarding his concerns with the property. Each property is independently owned and operated under a franchise. This means that the property’s management is responsible for meeting brand standards and for day-to-day operations
After thorough review, we feel the best resolution will be achieved by direct communication with the third party and management at the hotel. Once again, we apologize for any inconvenience this may have caused
If your offices require more information on this matter, please contact me directly at ***
Thank you,
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com Case #: ***
Hotel Site #: ***
Customer Care Case #: ***
Dear Contact:
Thank you for notifying our office of the concern filed by *** *** at
the Knights Inn property in Glade Springs, VA
Our brands are committed to assuring that all of its properties provide great service and quality accommodationsThis guest’s comments have made us aware of an instance when one of our properties did not meet a valued customer’s expectations. We regret that the guest had to contact you and our office regarding his concerns with the property. Each property is independently owned and operated under a franchise. This means that the property’s management is responsible for meeting brand standards and for day-to-day operations
After thorough review, we feel the best resolution will be achieved by direct communication with the third party and management at the hotel. Once again, we apologize for any inconvenience this may have caused
If your offices require more information on this matter, please contact me directly at ***
Thank you,
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]