C C ROSS

Initial Business Response /* (1000, 5, 2016/08/23) */
Good afternoon***
I have reviewed your bike and have talked to my managers regarding some you troubling comments
***
The reason is clear when I look at your bike It has been used and has been left out in the weather I can tell this by the accumulation of rust and scuff marks on all parts that hit the ground if dropped That being said it is a kids bike and we expect some part of that when repairing it The warranty states that it is only a repair warranty when used and no exchange warranty That is why repeatedly you have been told that its a repair Our story hasn't changed from the beginning Unfortunately it is not the answer you were looking for and that's why we are responding to the Revdex.com
The fact of the matter is that there is nothing wrong with the bike that is not Chains fall off bikes when driven improperly I have a bike and my chain falls off if I shift gears before I petalWe sell 1000's of Bikes with little issue
Stating all of this here is what I am willing to do I will give your money back but I will not give you another bike I believe that the problems you are having are typical problems with *** type bikes and nothing that I carry will fix that So with your refund you can take the money you spent and find another retailer that you have more confidence with in bikes
I'm sorry it has come to this but I believe that if we to carry on it wouldn't be productive for both parties
I will leave your information at the courtesy desk so you are free to come in anytime
***
Initial Consumer Rebuttal /* (2000, 7, 2016/08/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 11, 2016/06/15) */
In response to *** complaint we would like to clarify the facts of the case as we remember them*** brought the vehicle in for tire service on Dec 7, and our technician noted when bringing in the vehicle that the TPMS light
was on in the vanWhen the tires were dismounted a sensor was found to be split and no longer serviceableThis is all documented on the working copies of the repair orders that day as we still have the original copiesI remember that I had a conversation with *** the following Tuesday at pm as he voiced his concerns to me at that time that he was interested in having his van returned to proper operation of the TPMS system which we both agree is the proper service methodThe day of the service *** had said that he thought the light was on due to a pressure problem he was having and that was what was putting the light on in his van and that the new tire install would correct the problemThat was not our findingThere was some dispute on timeframe of repair the same day as his wife needed the vehicle backWe have offered to install the needed sensor in December for $*** plus taxes supplying OEM parts at his request ,the cost of the parts needed at the time and we would reset the system for free to resolve his complaint quicklyThe last communication I had with *** was that he was going to talk to his wife *** to try to schedule the van back in when they could but stated his wife was very busy and we would have to schedule going forwardAt this point in time, months later, I do not know what the van would need to correct the Tpms system to function We will honor my offer to *** from our last conversation using the information I am going on from last DecemberFrom that point we will have to advise *** going forwardI hope we can find resolution to this matter quickly with no further inconvenience ***
Best Regards
***
Initial Consumer Rebuttal /* (3000, 18, 2016/06/27) */
Let's clarify this with correct information
I did not speak to *** December 15th ("the following Tuesday) as he mentioned As I didn't not speak with the *** in December, he could not have offered to order the sensor then
The sensor was function properly when it arrived at CT In contrast to the response from the *** I didn't think the light was on, I knew it was on Had they done their due diligence when noticing the sensor was on and checked the tire pressure they would have noted it was low and known the sensor was function properly Adding air would have verified this If the sensor was damaged as is claimed, it would have been by from their technician The "damaged" sensor was never returned
There was never any dispute around time frame
When I last spoke to *** I was quoted $** for an OEM sensor and they would install at their expense I was told it may cost to reset the system as *** may require this extra step
Two days after I last spoke with the *** I left a voicemail saying asking for a call back as I didn't feel it was reasonable for us to pay for a sensor that was damaged by CT staffI have yet to hear back
In addition, I asked to know what tire was missing the sensor and it could not be verified without removing all tires until it is located
The tire valve caps were never transferred over from the old valves to new This is further evidence of CT staff not providing a suitable level of care
*** (*) ***
Final Business Response /* (4000, 23, 2016/07/08) */
As previously stated, we would like resolution to this matter without further delayThe previous offer still stands for the cost of the sensor to *** with the labour to install and relearn covered only to the point of reinspection Hopefully this sensor will resolve *** vehicle issues with the TPMS system Average battery life is to years with sensors in our climate We cannot determine vehicle condition today from a visit months ago without again looking at the vehicleThis vehicle visit was long ago and there is some disagreement on the events and aftermath with your visit , so lets move forward The appointment that was booked Dec 23, to review was cancelledPlease call to book your vehicle back into the shop at your convenience , with a phone contact with myself if you agree to the terms stated in our last response
Regards
***