C. Coakley Relocation Systems

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I want to address Bob who I am surprised is a VP or in any kind of management roleThe weight file attached is exactly the same inventory as they came and quoted so there is no "conflicting information" by this company I was held ransom too He stated if I don't accept the final price or re-weigh then my goods was not to be shipped His company has stated that I was not to pay the second re-weigh price (I have a documented email from them) yet they changed their mind again and said I had too Another lie The company is a fraud and it deliberately under estimates quotes to get customers business as mentioned previously This company should be a minus on your rating scale.He has lied again about finding a place close to me for the final re-weigh.Actually it was a miles round trip which equates to another apprx pounds that needs to be take off if you take the average MPG for an wheeler as miles His couple of gallons is actually over gallonsThey have not been straightforward and have lied from day To top it off they were apprx days late delivering on their latest date they said they would deliver Regards, [redacted]

Further to this as I requested another re-weigh the final total was which is pounds less than what Arpen weighed at as I was present at the weigh station.There is a big fraud and deception going on at Coakley and Arpen

Every thing that was written by C Coakley is not TRUE AT All. Things that they said ABOUT *** she told us right from the get go that SHE WAS going to do all the things for us that they said she "took her own unpaid time to do." She told us she was going to do all she did when she came out to give us the estimate on the packing and moving and then they tell us different. Also they never did do a walk thru our house before leaving otherwise they would not have forgotten the rails for the mirror to attach to the dresser. She also lied about using her car to go back to our house to get the rails as she told my husband '"MY CAR IS A PIG STY WE NEED TO TAKE YOU CAR" and we were never reimbursed for our gas or anything. There must be a lack of communication or someone isn't telling the truth so they don't have to compensate for our time/stress, trouble etc. Besides putting boxes of food in the hot garage which there was stuff that had to be thrown away because it was in the hot garage too long. You see we are in our 70's and my husband has cancer and isn't able to do much so it probably took me longer to unpack/put away than other people. We are so disappointed in Coakley Bros moving company we have told everyone we know never to use them

In response to Mr*** last communication, a few things need to be clarified regarding this situation. At no time was Mr*** or his belongings ‘held ransom’We operate our business under the guidelines, rules and regulations established for our industry and take great pride in abiding by these standards. Therefore, when Mr*** questioned his obligation to pay for the charges based on the re-weighing of his shipment, he was provided with the exact wording of the Tariff item explaining the requirement. At no time was it stated that if he did not accept the ‘final price or re-weigh’ then his goods would not be shipped because his shipment was already loaded and in transit at this timeUnfortunately, the ‘weight file quote’ that Mr*** stated he received from another moving company that he attached with his previous response to you is not consistent with the references made in his complaint. Actually, the documentation that was attached is apparently from another moving company located on the east coast, and has a hand written weigh of pounds. This document is date 07/13/15, which is over a year oldThis also conflicts with my conversation with Mr*** on August 31st, 2016. At this time Mr*** had stated to me that he had received another estimate that was for the exact same weight that our relocation consultant had estimated. We are disappointed that Mr*** was not satisfied the outcome of his move, however, as one can see it is difficult to try to resolve this situation with the conflicting information that has been provided

Further to this as I requested another re-weigh the final total was 5020 which is 340 pounds less than what Arpen weighed at as I was present at the weigh station.There is a big fraud and deception going on at Coakley and Arpen.

We regret that Mr. [redacted] recent move from the Milwaukee area to San...

Antonio, Texas was not completed to his satisfaction.  The estimated weight of the shipment is based on all the items that are shown to the moving consultant when he visited Mr. [redacted] residence.  Based on the items identified during a walk through of his home, the moving consultant estimated the weight of Mr. [redacted] belongings to be approximately 3560 pounds.  The written Estimated Cost of Services that was provided was based on the information shared by Mr. [redacted] to determine the estimated weight and services request for his move.   It is important to note that Mr. [redacted] received a second estimate from another moving company for the exact same weight of 3560 pounds.  Therefore, we can assume that the two estimators were shown the same items to be moved.  Mr. [redacted] was aware that the final charges are based on the actual weight of the shipment and services performed.  There is no intent to ‘scam or defraud ‘as one can see based on the identical weights that were estimated by two separate, independent companies.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I want to address Bob who I am surprised is a VP or in any kind of management role. The weight file attached is exactly the same inventory as they came and quoted so there is no "conflicting information" by this company I was held ransom too.  He stated if I don't accept the final price or re-weigh then my goods was not to be shipped.  His company has stated that I was not to pay the second re-weigh price (I have a documented email from them) yet they changed their mind again and said I had too.  Another lie.  The company is a fraud and it deliberately under estimates quotes to get customers business as mentioned previously.  This company should be a minus 10 on your rating scale.He has lied again about finding a place close to me for the final re-weigh.Actually it was a 70 miles round trip which equates to another apprx 70 pounds that needs to be take off if you take the average MPG for an 18 wheeler as 6.2 miles.  His couple of gallons is actually over 13 gallons. They have not been straightforward and have lied from day 1.  To top it off they were apprx 10 days late delivering on their latest date they said they would deliver. 
Regards,
[redacted]

Attached is a reply to the recent claim by [redacted] regarding their local move, claim #[redacted]. We are sorry to learn of the disappointment in our services as we take this very seriously. If you need any additional information, please do not hesitate to contact me. Thank...

you, Bob  [redacted]
c. coakley relocation systems      5325 w. rogersstreet           west allis, wi  53219    ' P: (414) 272-4040' F: (414) 272-4044 In order to address this properly, we would like to dispute one at a time as they are listed.  [redacted] was the moving consultant that coordinated the arrangements for this move.  She spent a considerable amount of time on the job the day of packing.  Not everything in their home was going to be moved as their daughter was remaining in the residence.  To identify the select items that the [redacted] wanted us to back and move, [redacted] were to place blue tape on the items they would like us to pack and/or move.  However, not all the items were pre-identified with this blue tape, and Ms. [redacted] apparently feels they may not have been marked.  This created some confusion during packing as many items in the home were not going to the new location, because her daughter was to stay in the origin address.  When the customer mentioned that she felt there were items packed that were not supposed to be, [redacted] located the boxes from the room, sat down with the customer and opened three (3) medium boxes in question.  [redacted] then had the customer tell her which items were not to be going.  [redacted] then removed approximately a box full of items and put them back in the room for her.  As standard procedure a walk through at the origin home was completed by the crew lead and customer after the truck was loaded.  Any items the customer felt were to go on the truck could have been pointed out at that time.  The brackets for the dresser mirror were left in the living room with a few other items that were not to be moved and remain behind for the daughter.  It was an oversight by both the homeowner and the crew as they both walked through the residence after completing the loading process.  Once realized that the mirror brackets were not at the new location, [redacted] personally offered (at no charge) to drive back to their home to retrieve them.  Since the customer had an alarm system, she was unable to go alone, and instead offered to drive the customer back in his car to get them, which they did.  They were not charged for that time.  It is important to note that [redacted], as the moving consultant that made the arrangements for this move, was on site for the packing, loading and unloading of their goods.  Consultants with other moving companies rarely spend any additional time on a job after the move has been booked.  During the pack day, [redacted] personally packed 14 wardrobe boxes, and several other boxes at no charge to the customer.  During the unloading she also unpacked all the wardrobe boxes and hung up the clothes for the customer, again at no charge.  Before all the cartons were unpacked, Mr. [redacted] was frustrated that he could not find the mouse for his computer in the box he thought it should have been packed in.  [redacted] purchased an upgraded cordless mouse and delivered the new mouse to the customer.  Shortly thereafter the customer located his original mouse packed in one of the cartons.  In addition to the mouse [redacted] had also replaced an old, obsolete 20 year old fan that was claimed damaged. The customer wanted a $100 reduction on their bill for the fan.   She therefore respectfully declined his request, and offered to purchase him a new similar fan.  The upgraded replacement fan cost $13.00.  It is important to note that the [redacted] had elected not to secure any additional liability coverage for their move, therefore these items normally would not have been replaced.  At the end of the move the final bill was $200.00 less than the estimate provided by [redacted].  There was no charge for the numerous hours that [redacted] spent on site supervising the move, packing, unpacking and coordinating the arrangements.  [redacted] provided her labor for free.  Three weeks after the move was completed [redacted] drove back to their residence to pickup the boxes from their new home that were packed/used during the move, so they were not inconvenienced with trying to dispose of them themselves.  Again, an added service provided by the moving consultant at no additional charge to the [redacted].  We are sorry to learn that the [redacted] were not completely satisfied with their move, especially after the extra time, effort and personal attention that was provide by [redacted] at no additional cost to the customer.

Review: I hired this company for moving purposes (from Oak Creek on July 1st 2013 to McFarland on July 9th 2013) I also bought their insurance with zero deductible. They gave me an estimate of the cost and they kept my stuff on their truck from the 1st-9th. They delivered my stuff on the 9th of July in McFarland at my new residence where during the delivery they damaged my personal property and parts of the new homes drywall. According to their email prior to the delivery I was informed that I should pay the full balance at the end of the final delivery before the movers leave. The team manager took pictures of the property damages before leaving and when I mentioned the damage of the furniture and some other things, he told me that I should call their office regarding those things. Just to mention, this is a newly built home. When I called the office about the damage to my personal property, I talked to a girl named Maria, she told me that they would send me a claim form which I should fill out and send back so they can process the claim. After a few days, I received the claim form along with an additional bill stating that I owe them $571.75. There was also no reasoning as to why I owe this money. No one also mentioned this to me when I called the office about the claim form. This is odd to me because I was informed that the final balance I would have to pay would be prior to the movers leaving at the end of the delivery. I did pay them $3105.75 by check at the end of the delivery. I also talked to them about the extra money via email- someone named [redacted] ( I also have these emails on record back and forth) right now they are telling me that they will not do anything about my claim until I pay the "so called" remaining balance which they are stating as a billing error. however, no one informed me about this error prior to me receiving the bill in the mail with the claim form. Even when they told me to send pictures of my damage, they never mentioned that I owed them any extra money. Now when I contacted them regarding my claim, they constantly keep saying that I should pay their remaining balance first before they take care of my claim. the last email I sent them, I asked them that if I were willing to pay the so called balance then what would my guarantee be of my claim getting taken care of. This was on the August 5th, 2013, since then he has not replied. As a side-note, they also did not properly assemble our furniture which is not old at all. we are constantly finding screws as well. I am hoping the Revdex.com will try to help me out to resolve my issue.Desired Settlement: What I would like is for the company to take care of all my damages rather than pushing me to pay an amount which there isn't even a clear reason behind why they are charging that money. Otherwise I will have to go through the small claim court to get this issue resolved.

Business

Response: