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C Collection Reviews (3)

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Review: My daughter and I went to the C. Collection Bridal & Fashion store located in [redacted] Mall in [redacted], Md. at 6:45pm, on May 1st 2014 looking for a prom dress. We had visited the store before and now made a decision to purchase a "black long lace gown". I asked a women if my daughter could try on the dress, she responded rudely that we needed to wait. Then [redacted] came from beyond a curtain and I asked if we could try on the dress. He took my daughter's measurements (29/waist & 40/hips) and said she was a size medium. Then as he went to get the dress, he then proceeded to tell us she "COULD NOT" try on the dress. I asked why and he said "it is his policy to "NOT" let people who are not the "EXACT" size of the dress to try on his dresses. I again asked if she could try it on because I was prepared to purchase the dress. He rudely informed me that he had been in business for 30 plus years and he never allows customers to try on dresses if they are not the exact size of dress. I informed him that I never heard of such a policy. [redacted] was very rude, unprofessional and not willing to let my daughter try on the dress. I have never shopped at a store that has a policy of not allowing customers to try on merchandise before purchasing. I cannot believe [redacted] Mall would allow this policy, or allow their faithful customers to be treated this way. I immediately went to the [redacted] Mall Offices the day of incident and filed a complaint form. As of May 5th, 2014, I have not been contacted as to the resolution.Desired Settlement: I would like an explanation from the Owner of C.Collection of his policy of not allowing customers to try on merchandise before purchasing. I would also like for him to show me where in writing of his store policy. I would also like to see where in the store he has this policy posted.



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Description: Clothing - Retail, Womens Apparel - Retail

Address: 6000 Greenbelt Rd Ste 1116, Greenbelt, Maryland, United States, 20770-1018


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