C & D Oilfield Services, Inc.

MEO was pleased to renew the services for the *** family after a successful year of providing services, without appointments. MEO makes every attempt to provide notice of services, but our work is weather dependent and often delayed. MEO ceased providing services to the client at the
client's requests for all lawn treatments. The tree/shrub treatments were ordered as well, and not cancelled per the customer's original request. Once the customer informed MEO that ALL services are to be cancelled due to inability to make appointments for services the services were cancelled and the customer was not charged for the services that they are under contract to receive and the associated financial responsibility. MEO is very sorry for the trouble or disruption of the new baby's sleep schedule

Hi,After realizing that the customer was told the mulch service was cancelled we interrupted the service today after the email was sent There was no charge to the client's credit card There was no mulch delivered, just an email that indicated mulch would be delivered We
apologize to the customer for the misunderstanding and erroneous email. Services were cancelled as indicated to the customer, even though a service contract is in place

[A default letter is provided here which indicates your acceptance of the
business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. My submission to the Revdex.com was on 5/and they responded to me personally on 5/
Regards,
Darren ***

The client contracted MEO to provide total lawn treatments during 2016, which earned the client a prepayment discount of $35. The client prepaid for services in spring 2016. of the lawn treatments were provided. The other lawn treatments the client refused to allow MEO to
complete the contracted services. The client was aware that sales are final and that MEO was making attempts to provide the contracted services. The contract that the client approved has the following text, not in fine print, where the client's digital signature is provided as acceptance of terms of service. "*This is an annual agreement to purchase servicesAll sales are finalLate payment fee of $may be applied to past due invoicesAgreement renews 12/1/16, unless client cancels auto-renewal prior to renewal dateClient agrees to terms of service by typing signature and date below, and clicking "Accept Proposal" button." Signature Information Name: Janice R *** IP Address: Date signed: 4/11/

MEO has resent the contract for services that the client approved and has requested for their records.The contract that the client approved has the following text, not in fine print, where the client's digital signature is provided as acceptance of terms of service. "*This is an annual agreement to...

purchase services. All sales are final. Late payment fee of $35 may be applied to past due invoices. Agreement renews 12/1/16, unless client cancels auto-renewal prior to renewal date. Client agrees to terms of service by typing signature and date below, and clicking "Accept Proposal" Button." Name: [redacted]Date signed: 5/19/2016 MEO is very sorry that we did not provide the level of customer service that Ms. [redacted] desired, and deserves.  Our records show that MEO emailed the client several times during the summer of 2016.  Our company suffered a weather related motor vehicle accident that resulted in hospitalizations of staff and removal of trucks from service and notified the customer of the delay in services.  MEO made attempts at providing the services and communicating with the client about the expectations of each treatment.  At this point we are unable to process a refund, but will cancel any remaining contracted services that the client agreed to receive.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  The only problem is that they never acknowledged this resolution to me at the time of the complaint, but that cannot be remedied at this time.
Regards,
[redacted]

We are very sorry to see that our customer is not overly satisfied with their service so far.  The service that this complaint concerns was provided earlier today, at approximately.  The customer called and made us aware of their concerns this morning and we immediately responded to...

address the situation by having a service provide before noon on this day.  The customer was correct in their statement regarding the delay in services being partially due to 24 of 30 work days consisting of rain and windy conditions.  Due to our eco-friendly business practices, we are not able to apply products when they will just wash away or are not as effective as possible.  We are very concerned about the environment and take that into consideration whenever making lawn improvements for our customers.  The customer is scheduled to receive two (2) more treatment for their property, which has appropriate application times of early to late fall.  We very much appreciate the opportunity to cure the service related issue with the customer and we intend to fulfill the remainder of the contracted services.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Alexis [redacted]

Mother Earth Organic is very happy that the customer has chosen to improve their lawn without the use of hazardous and toxic chemicals.  Mother Earth Organic has provided the approved contracted services during appropriate time windows for each individual service/product.  If the customer is stating that weeds are becoming worse, we must ask for some patience.  Transitioning to organics is a process that use to take 5-10 years.  With the limited services that the customer has chosen to buy the process should take 3-5 years before the best results are possible.  This has everything to do with organic systems and natural biology - not the timing of any individual service.  It is currently raining and we cannot apply products in the wet conditions of any kind as the it is illegal to do so for some products, and other products have diminished effectiveness in wet conditions.  At Mother Earth Organic we take our job very seriously, which includes following strict rules and regulations in place by the state, plus strict rules and regulations that we place on ourselves.  Our goal is to leave the world a better place than which we found it, and we consider our environmental impact and overall efficiency at every step in the process of doing business. We do have several customers in addition to this customer, and we are on track with providing all services at appropriate times during the season for all customers.  We have reviewed the customer's concerns but unfortunately are not able to process a refund due to the terms and conditions of service which the customer agreed to in order to purchase services.  Mother Earth Organic is currently engaged in providing all contracted services and fulfilling the contracted services.If the customer would like an additional treatment for weed control then we would be more than happy to add that additional treatment to the order.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]There have been 25 dry days of zero to up to .03 inches of rain in the past 39 work days.  In addition, we initially were required to pay for 5 treatments: grub control, safe feeding treatment-KELP, safe feeding treatment-NutriSet, safe weed treatment--HALO and pre-emergent weed control.  As of today, Mother Earth has performed 2 of those services over a 3 month period. We did also pay for and receive a separate lawn transition treatment.Also, this is the second summer in a row that we have used Mother Earth, and the weeds are much worse this summer than last summer.  This combined with the lack of treatment are the reasons we continue to be dissatisfied.  Add to the fact that we have learned of other customers that have had very similar issues as us and we again request to be refunded the remainder of our contract, minus the service you provided today, refund would now be $319. 
Regards,
Cami [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We are very sorry that the customer was not completely satisfied with their decision to approve the order.  We have reviewed the order and cancelled it per statute requirements prior to the Revdex.com notification.

After reviewing the contract between Ms. [redacted] and MEO it appears that there is more than $1,000.00 in contracted services that the client refused to allow MEO to provide.  MEO made several attempts to provide the contracted services to Ms. [redacted] but she consistently turned away technicians...

who were attempting to provide the contracted services.  At this point, all services have been canceled per the customer's request and there is no balance due on the account.