C & D Patios

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me They did have a representative come out and replaced the parts they could Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: This response only addresses the trim, the [redacted] they took and the drifting door [redacted] is available at ***'s or [redacted] and is not something that would ever need to be special ordered I walked in the store, picked it up and bought it the day before the install None of this addresses the poor quality, poor workmanship and their tactics of high pressure sales At no time was I ever told that this was not [redacted] , just a business DBA a well known company I was misled to believe this was a well known company in business for years with their own trained installers I did not know this was another company until I filed a complaint I do not accept the door sill plate that has raised grain due to the pouring rain I do not accept the fact that my screen door lock was taken off the metal frame, drilled a new hole and filled the mistake with a glob of caulk As the guy was working, I said I guess caulk covers a lot of things He stated that it is great for covering mistakes Their response does not address the very poorly done window stool and the fact it is not ready to stain There are way too many things wrong with this whole install The painted white wood around my window has raised grain where it was not sanded properly Overall this is the worst "new" job I have ever seen My year old trim work looks better than the new junk they installed This is not the quality I expected for the money I paid I am not satisfied with their resolution and reject their response I will never buy anything sight unseen again The pictures they show you make the products look so good, but when you see them in person, it is most definitely not a quality product Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: I am rejecting this response because: This company is absolutely viscious.Notice they sent a law firm after me for a $10k window I absolutely do not need or want.Who believes a home cant be built or rennovated to accept the window that was manufactured? Proposterous!!!That sales man knows 100% full and well I have expressed my refusal of this window well before it even started to be manufacturedNot to mention again and againthere is nothing wrong with my windowI also have plenty of other quotes just to prove the grossly over priced window.Also, I have read nothing but countless disturbing reviews about how relentless and visciously aggressive this company is toward its customers and potential customers.I absolutely want nothing to do with their products or services now or in the future.johnny [redacted] Regards, Johnny [redacted]

September 16, 2016Dear [redacted] ***:Thank you for taking the time to speak with me this afternoonAs per our conversation regarding Case # [redacted] for [redacted] , at this time our company has done all we are able to do to service the product he purchased.At the time of his purchase, we were buying our product from a Manufacturer by the name of [redacted] *** [redacted] has since gone out of businessWhen [redacted] called into our service department, we scheduled one of our technicians to go to his home and inspect the issues he was havingDuring our inspection, we were able to determine that the issue required replacement of a part on his doorUnfortunately, since [redacted] has gone out of business we are unable to get any custom parts for the custom product which we installed in his homeWe have searched other manufacturers and reached the conclusion we are unable to do the service.When [redacted] purchased his product from our company it did come with a Lifetime Manufacturer's WarrantUnfortunately, since they are no longer in business there is nowhere for us to turn to get parts.Please contact me directly at ###-###-#### if you have any further questions or concerns regarding this matter.SincereLinda JGeneral Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: 12679679
I am rejecting this response because:
This company is absolutely viscious.Notice they sent a law firm after me for a $10k window I absolutely do not need or want.Who believes a home cant be built or rennovated to accept the window that was manufactured? Proposterous!!!That sales man knows 100% full and well I have expressed my refusal of this window well before it even started to be manufactured. Not to mention again and again... there is nothing wrong with my window. I also have plenty of other quotes just to prove the grossly over priced window.Also, I have read nothing but countless disturbing reviews about how relentless and visciously aggressive this company is toward its customers and potential customers.I absolutely want nothing to do with their products or services now or in the future.johnny [redacted]
Regards,
Johnny [redacted]

September 16, 2016Dear [redacted]:Thank you for taking the time to speak with me this afternoon. As per our conversation regarding Case #[redacted] for [redacted], at this time our company has done all we are able to do to service the product he purchased.At the time of his purchase, we were...

buying our product from a Manufacturer by the name of [redacted]. [redacted] has since gone out of business. When [redacted] called into our service department, we scheduled one of our technicians to go to his home and inspect the issues he was having. During our inspection, we were able to determine that the issue required replacement of a part on his door. Unfortunately, since [redacted] has gone out of business we are unable to get any custom parts for the custom product which we installed in his home. We have searched other manufacturers and reached the conclusion we are unable to do the service.When [redacted] purchased his product from our company it did come with a Lifetime Manufacturer's Warrant. Unfortunately, since they are no longer in business there is nowhere for us to turn to get parts.Please contact me directly at ###-###-#### if you have any further questions or concerns regarding this matter.SincereLinda JGeneral Manager

[
Revdex.com:I don't understand why it took so long to respond to my...

calls. Initial contact by me was in August 2017. I didn't get a follow up for the person to come to see the door-until a day after I filed the complaint with Revdex.com and that was October 9th! I am concerned, since it was so many days to contact me and resolve the problem, that I would have been ignored. Thank you for assisting me with the company to fulfill their responsibility. I really hope they come and install the door as they said they would.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
This response only addresses the trim, the [redacted] they took and the drifting door.  [redacted] is available at [redacted]'s or [redacted] and is not something that would ever need to be special ordered.  I walked in the store, picked it up and bought it the day before the install.  None of this addresses the poor quality, poor workmanship and their tactics of high pressure sales.  At no time was I ever told that this was not [redacted], just a business DBA a well known company.  I was misled to believe this was a well known company in business for years with their own trained installers.  I did not know this was another company until I filed a complaint.  I do not accept the door sill plate that has raised grain due to the pouring rain.  I do not accept the fact that my screen door lock was taken off the metal frame, drilled a new hole and filled the mistake with a glob of caulk.  As the guy was working, I said I guess caulk covers a lot of things.  He stated that it is great for covering mistakes.  Their response does not address the very poorly done window stool and the fact it is not ready to stain.  There are way too many things wrong with this whole install.  The painted white wood around my window has raised grain where it was not sanded properly.  Overall this is the worst "new" job I have ever seen.  My 20 year old trim work looks better than the new junk they installed.  This is not the quality I expected for the money I paid.  I am not satisfied with their resolution and reject their response.  I will never buy anything sight unseen again.  The pictures they show you make the products look so good, but when you see them in person, it is most definitely not a quality product.
Regards, 
[redacted]

[redacted]'s installation was done on 6/27/2016.  After installation of the Window and Door, it was discovered that 2 pieces of custom stained trim were missing.  She spoke with our office in July and was informed that we would be "special ordering" the [redacted] to replace what was used...

during her install.  Once the [redacted] arrived at our office (9/8/16) we would be calling to schedule her service to return the [redacted], replace trim and inspect the "drifting" of the patio door.  Our sevrice technician should be at her home within 10 days.  I will update at that time.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  They did have a representative come out and replaced the parts they could.
Regards,
[redacted]

Our Service Technician visited the [redacted]'s home on 10/11/17.  At that time it was determined that we would need to order a new slab for his door.  We will be installing the new door on 11/7/17.