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C D Peacock-Oakbrook

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C D Peacock-Oakbrook Reviews (2)

I’m trying to gather information on the customer complaint we received last week from the Revdex.com. Below are some details. Client purchased merchandise on Friday, 12/11/2015 Item scheduled to ship on Monday, 12/14/2015 requiring an adult signature upon delivery [redacted] History: 12/14/15 shipped for...

12/15/15 delivery. Adult recipient unavailable. Delivery re-scheduled for next business day. 12/16/15 Adult recipient unavailable. Delivery re-scheduled for next business day. 12/17/15 Adult recipient unavailable. Delivery re-scheduled for next business day. 12/19/15 Package Delivered: 12/19/2015 3:12 PM Signed for By: F. [redacted]. Assistant Store Manager: Client called stating that she received the package and the piece wasn't in there. She was told we would review our video tapes of sales associate preparing the package. Then the client changed her story and said she didn't receive the package (please see [redacted] tracking history above, which shows delivery). Assistant Manager attempted to call client multiple times, client never returned any calls and just disappeared. Store Manager: Client spoke with Store Manager. Client told store Manager the package was tampered with, however she accepted and signed for it. Store Manager advised client she should not have accepted the package if it was tampered with and/or opened. Customer service is very important to C.D.Peacock and we did make every attempt to appease the client, however her story seemed to change between conversations with the Manager and Assistant Manager. Please let me know if you need anything more from me. Regards, [redacted]

Complaint: [redacted]
I am rejecting this response because:The business has not addressed the fact that they have been paid twice for this item. First by me and the second time by fedex. The [redacted] payment was as a result of a claim I filed. I called CD peacock multiple times and they never once called me back. They promised they would call me back but never did.  What kind of customer service is that? Why would [redacted] pay the claim if their investigation revealed no theft? My account of this has remained the same however because of their lack of customer service, CD peacock never really heard me in the first place. The box was not obviously tampered with. It was a pro job so when I picked up the box, I didn't notice anything initially. It was when I realized the box was empty that I examined the box a little more. I still have this box. 
I have spent so much time on this because it really upsets me that they would not show me any consideration and then to top it off, I filed a claim and they got paid again and I also paid for something I never received and now CD peacock is questioning my integrity by claiming my account has been inconsistent. As I write this, I will contact [redacted] for evidence they paid the claim and ask for any help they can provide in showing they paid the claim and I will provide to the bureau.thank you for your help because you are my only option to get this resolved. 
Sincerely,
[redacted]

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Address: 172 Oakbrook Center, Oak Brook, Illinois, United States, 60523-1808

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