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C & E Appliance Service

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Reviews C & E Appliance Service

C & E Appliance Service Reviews (26)

Fantastic customer service! I have a 3 year old [redacted] Dryer that is just out of warranty and started having problems. [redacted] graciously offered to fix the machine and send parts to an appliance service of my choice. I picked C&E because another company did not service my needs. Justin came just now, Oct 16, rep!aced all the parts, explained to me what was done, and before he left, told me to call if there were any other issues. The office staff was superb, worked with [redacted] and I, and fixed everything in a time!y fashion. I highly recommend C&E!!! My dryer is now purring.

Review: Requested C&E to repair dryer for drum noise in November while still under warranty. Inspected and ordered part. Tech returned and discovered wrong part sent. Reordered. Tech returned after another week. Repair finally made in December.February of 2014, 2 months later, exact same loud squeaking noise from dryer. Dryer now out of warranty. C&E refuses to revisit without charging $145 for the service call despite a failure to properly fix in the first place!Desired Settlement: Return and properly fix dryer at no cost

Business

Response:

We received a dispatch from [redacted] for [redacted] on 11-14-13 for their [redacted] gas dryer. The customer complaint was "squealing noise". Our tech went out to the home on 11-18-13 and determined that the unit needed a new idler pulley and 4 rollers. The parts were delivered to the customer home and the tech returned on 11-25-13 to install the parts. The rollers received were incorrect and needed to be reordered. This job was complete on 12-16-13. The customer had an extended warranty thru [redacted] at the time of service. The parts were ordered and paid for thru the extended service company. All [redacted] repairs have a 30 day warranty. The customer did not contact us until February to say that they were having an issue with the unit. By this time, the customer no longer had an extended warranty with [redacted] and their 30 day warranty on the original service was long over. We can certainly go back out to the customer's home, but it would be at a cost to them unless they can receive authorization from [redacted] to extend their warranty. We will not go back to the home at no cost.

Consumer

Response:

DC

Review: [redacted]

They claimed to have replaced all 4 dryer rollers during the service call. It's a shame I didn't watch the technician perform the service. In February the dryer started the noise again. C and E refused to visit without me paying $150. I opened the dryer myself, took it apart and found the rear 2 dryer rollers HAD NOT BEEN REPLACED! In fact, they were rusted and squealing when turned. Clearly the tech didn't feel like performing the more difficult service and replaced only the front 2! I ordered the parts and replaced them myself. I contacted C and E to advise them that the service tech didn't perform the service as claimed and give them a chance to make things right. C and E advised it was my word against his - despite the fact that I'm sitting here staring at the rusted 2 replaced rollers! then the manager suggested that I have a water issue that rusted them! IN 2 months time?! In a dryer?! I've had enough with them. This is consumer fraud pure and simple.

Sincerely,

Initially, I called on a Saturday, left a message and did not hear back to set up an appointment. A week later, I called again(foolish me) and set up an appointment for 4 PM on a Tuesday. At 1PM the date of the appointment, I was informed that they would not be coming out to service my appliance because it was now not convienent because they would have to pay him to wait around to meet the established appointment. I was even told that I wouldn't do business if it that way and pay an employee to be on the clock to meet an established appointment. Quite an unprofessional company. I originally called them because of something I read that they were reliable. That's a joke! Someone from the company must have written that after leaving early. I went elsewhere.

This is the worst company I have ever worked with in my fifty years. They don't keep appointments and fail to notify they aren't coming. Out of 6 appointments, they missed 5. On the one they managed to make, they send an unlicensed guy that knew absolutely nothing about refrigerators on a Saturday when [redacted] was closed so he couldn't get any help. They make sure they call you just before closing so you can't call back and speak to them. NEVER do business with them in any way!!!

Repair man came to fix my washer that's under warranty, states on the form that he fixed it, however he did not and he broke that piece completely out.
Lowe's where I bought the washer from set up service for the washer with C& E. I called to set up a time for them to come. They called my husband set the appt for 1/24/14 mid morning. However the lady in the office contacted me Saturday before service and stated that the part would be in on the 24 and that she would call me back to let me know what time they would be there. I advised her that I was moving the machine in to the back room that I use as a storage room, that is heated for him to service the machine, she stated that would be fine since I had 3 dogs inside no risk of him getting bit. I never got a call back from her or any one at the office. My husband went home and the service guy was there stated to my husband that it was fixed and that if it stayed in that room to winterize it. My husband told him that it didn't with that the service man left. A couple days later we tried to use the machine and the machine had more water pouring out the back of the machine. We tried to contact C&E back with no answer and no Call back. We contacted Lowes and they set up an appointment with them again. They didn't call or show for that appt. When my Husband looked at the machine he noticed that the hoses had been tighten down to the point they couldn't be removed with your hand and that the side he was suppose to fix started to pull out of the machine when touched. He moved the machine out to get a better look and the whole piece fell out of the washer. C&E never replaced the part like the paper work said he did and he broke it out of the back of the machine. He never turned on the water to check the machine while my husband was there he just told my husband it was fixed. He broke it, was caught leaving by my husband and then tried to cover it all up.

I have a [redacted] extended warranty for a refrigerator that I purchased. I had a problem with the refrigerator, and the local company that [redacted] uses to service the extended warranty products is C and E. C and E came and repaired the leak from the refirgerator, this all began in August 2013. The leak contunied to occur, so C and E came back and tried another repair. It seems that the leak is fine now, but summer is when this is most notable. So while the leak may be repaired, the service technician accidentally threw away the bars that attach to the freezer door, the bars assist with freezer food storage. This must have been in October. As soon as I realized that the freezer door bars were missing, I called C and E. The repair man came out one more time for a final fix and he forgot to bring the freezer door bars and said he would drop them in my front entrance breeezeway that is unlocked. He never dropped them off. I have called the company at least 20 times since then and every time they tell me that the repairman will bring the freezer door bars and drop them off. Again I called today and they are supposed to get back to me. I want the bars to my freezer door.

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Description: Appliances - Major - Service & Repair

Address: 72 W Flat Hill Rd, Southbury, Connecticut, United States, 06488

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