C E F Enterprises Reviews (1)
Review: May 6, 2013
My L A Z B O Y chair was delivered on Friday, May 3. I presumed it would have protective arms and head rest covers. I presumed wrong. On a call to customer Service (1-781-233-6599) I was told I could purchase a 3-piece set for $75. - the arm rests are not fitted - and pick up the set at the Saugus store. Having spent over $1,000 for the chair (receipt enclosed) my disbelief should be understandable. My hobby is quilting so I could certainly make the arms and head rests easily. Again to my dismay, the cost of a yard of fabric was quoted at $59.00. Is this your company's policy of customer satisfaction? It certainly isn't mine. Or -- were the costs misquoted? I look forward to hearing from you.
[redacted]Desired Settlement: a 3-piece set of protective arms and head rest covers
I have had a chance to review your complaint and thank you for your submission. Unfortunately, La-Z-Boy does not provide fitted arm covers for any of their chairs. That program was discontinued several years ago. You have the correct information, the covers are now a "napkin" style that is not fitted and they would be at a cost.
I wish I could give you better news that they would be free but they are no longer offered at no charge.
Thank you again,
C E F Enterprises Rating
Description: CONTRACTORS - GENERAL, SUMP PUMP CONTRACTORS, HEATING CONTRACTORS, PLUMBING CONTRACTORS, PLUMBING DRAINS & SEWER CLEANING, SEWER CONTRACTORS, HEATING & AIR CONDITIONING, AIR CONDITIONING & HEATING CONTRACTORS - RESIDENTIAL, AIR CONDITIONING &a
Address: P.O. Box 348, Buffalo, New York, United States, 14213
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