C E Kelley & Assoc

Dear Revdex.com
The fact was the the broken lamp was discovered the second day and the door strip was loose when checking in but completely fell off before the next day
When I brought it up to the front desk, I was asked to submit the photos which I did immediatelyBy
Marina Inn's response, if someone already used the room they are not responsible, but what customers pay depends on the quality of the service they receiveThe case was not closed when I checked out in a hurry, and the front desk staff promised follow up with email and phoneI sent several emails and make a few phone calls, but I did not hear anything from the hotel until I filed complaint with Revdex.com
The impression the hotel staff left with me: it was a matter of how much refund, one day or two, not whether there would be a refund
The responses from the hotel was very unprofessionalInstead of offering apology, the hotel actually accused the guests "taking disadvantaged of us or our hotel, under name of custom service"What does that mean? This is not even proper English!!
Then it says in their letter to Revdex.com that "The day guest came to check out address all the inconvenience that claims"That was not trueThe case was not closed when I checked out, and the that was more than inconvenience, the "the room was a hazard"as you were informedThe way that room was being rented out was a serious violation of the safety rule
Dear Revdex.com, I am following your guidance to "maintain realistic expectations and respond in a professional, fair and courteous manner", I hope Marina hotel act the same way
Complaint: ***I am rejecting this response because:Sincerely,*** ***

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