Sometimes the trash doesn't empty all the way and in this situation we offer the customer to set out any extra garbage up to their regular service level on the next pickup. Mr*** indicated in his phone call that he doesn't normally fill up his entire can so he should be OK for next
week. Our only suggestion would be to double check the can to make sure nothing is stuck or wedged in there. I see he doesn't believe that was the case but it doesn't hurt to double check
In reviewing the history on this account, a similar situation happened in April 2013. Mrs*** contacted us about the can not emptying all the way. We offered extra service the following week and that resolution was accepted by Mrs*** at that time.If it would help the Revdex.com to resolve the situation, I would like to offer, with Mr***'s permission of course, the audio copy of his phone conversation with our customer service staff. I think in that conversation it is clear the agent was making a good faith attempt to resolve the situation but Mr*** ended the call abruptly
RE: Complaint ***TIMELINE:3/4/Customer account service starts3/31/Mr*** calls to complain we did not pick up week first weeks in MarchCustomer service advises they need to research route sheets to see if driver noted anything for this account.4/4/Customer Service leaves
message for Mr*** advising that driver has noted that service was provided for all of MarchNo can tags left for can in wrong spotNo extras placed with can*** is informed that he would be able to place extras out the following week at no charge.4/4/Mr*** called in and spoke to Customer Service SupervisorShe asked if he had called previously regarding the alleged missed serviceHe stated that he hadHe was very upset when she told him that our system did not show any calls from him prior to March She informed him again that he could place extra garbage out the following week AT NO CHARGEHe did not want to place extras outMr*** inquired about regulations regarding service and hung up on Customer Service Supervisor.5/18/Past Due notice issued for non payment.5/27/Courtesy call message left regarding non payment.6/3/Last Service pickup before stop for non-pay6/9/Service suspended for non payment.6/23/Mr*** called very agitated with Customer service still claiming no service in March and now not picked up in JuneCustomer Service rep tried to explain that he is stopped because he has not made payment for servicesHe seems to believe he does not have to pay for our servicesHe stated he would pay by phone but became further enraged when AFTS processing fee of $was explained to himMr*** demanded our physical addressCustomer service rep gave it to him and advised that she would not admit him if he continued to threaten herMr*** demanded names of owner and Customer Service manager, and insisted for last names, which were not providedMr*** then stated he would have his attorney subpoena our staff and hung upNo payment was made so account was not restartedCustomer service rep could hear another person in the background yelling that he needed the “damn” address because he “was on his way now”Customer service rep requested General Manager remain on site as she is afraid of this customer confronting her on site or in parking lot due to his anger and threatening nature.6/24/Customer Service supervisor called Mr*** regarding results of call from June He stated we will have to discuss in court and hung up.RESPONSE TO COMPLAINT:This complaint states that service was not provided for two weeks in March, but that Mr*** admits he did not contact Sunshine at that time as “it wasn’t my highest priority”In fact Mr*** waited until he received his service invoice to contact our office at allOur driver did not note that service was missed, or that the can was not out, therefore credit cannot be givenHad Mr*** contacted us on the date he claims service was missed, a route supervisor would have been dispatched to investigateand to pick up IF the can was missedSince it was weeks between the date Mr*** claims his service was missed until he actually contacted our office we have no way to investigate his claim.On April 4, Mr*** was informed that he could place extra waste out next to his can AT NO CHARGEThis offer is made to customers when we can determine that service was missedAlthough service was not missed in this case, our Customer Service manager gave Mr*** the benefit of the doubt and made the NO CHARGE offerMr*** chose to reject this offer.Mr*** was provided services in March(even though he is now disputing weeks, he is not disputing the other weeks), April( which he does not dispute) and May (which he does not dispute) and on June 3(which he does not dispute)Mr*** has never made a payment for services renderedSunshine has followed all required processes regarding a past due account- we have mailed a written notice of delinquency to the billing address provided, and left phone messages requesting paymentMr*** has still not paid his bill.Mr*** had service for a full days and did not contact our office to inform us that he believed there was a problem.Mr*** did not contact our office when he received his written delinquency notice.Mr*** did not contact our office when he received his second billing in May.Mr*** did not contact our office when we left our pre-collection courtesy call on May 27.Mr*** did not contact our office at all between April and June 23.Mr*** is requesting a $credit to his accountThis would equate to months’ free serviceMr*** is not entitled to any such credit as this complaint specifies weeks in March as the problem timeframe; and as part of his complaint he admits that he did NOT notify Sunshine that he believed his service was missed AT THE TIME OF OCCURRENCEMr*** did not contact us with any such complaint until after the month was over and service was already provided and invoicedMr*** rejected out offer to have us service his extra refuse AT NO CHARGE.His account balance will remain unchanged:March $20.10April $20.10May $20.10June 3, Final Pickup Due to Non Pay $ 5.02Late fee for unpaid balance $ 1.00TOTAL DUE $66.32Sunshine Disposal & Recycling has very specific guidelines and regulations regarding billing and collection proceduresWe have complied with those guidelines and regulationsMr*** rejected our offer to take his extra garbage for free, and has refused to pay for services renderedWe have removed our garbage container from his address and will proceed with our standard collection process for this accountMr*** is welcome to contact our office to make arrangements to pay his bill in person, via credit card or regular mailHis account is closed as of this date.Adrienne T***Director Special Projects
Complaint: ***
I am rejecting this response because:They as the company told me that they did not empty the dumpster be they though it was empty I told the boss man that I spoke with and he admitted to me that they assumed it was empty and did not empty it I told them that they can't bill me for service they don't provide and just driving by dose not constitute them to bill me for simply driving by when they are empting other customers containers and not empting mine they need to credit to my account because they didn't provide the service and when they sent me that bill they had already sent it to collections so they could try to collect the higher amountSincerely,*** ***
Complaint: [redacted]
I am rejecting this response because: it does nothing to rectify the fact that I am being charged for service which was not provided.The only reasonable explanation I can see is that the collection was rushed and insufficient time was allowed for the garbage to fall out of the bin, since there is absolutely nothing that could have held it back in there. Do you really need me to provide a video so you can see what I mean? This is ridiculous.We don't care what time of day the garbage is collected but on this day we noted that it was collected more than 4 hrs later than it has been every other week over the last 12+ years of service.This leads us to suspect that the driver was cutting corners to try to make up for lost time because he was so late. The fact that he was so late may not have been his fault but this is completely irrelevant to the situation here.I refuse to accept such shoddy work and rude customer service as being in any way acceptable and normal business practices.I would add that in 12+ yrs of service we have only once had a similar problem with this company. This previous occasion was least 5 yrs ago. However on that occasion the response we got was totally different. The representative immediately apologized and agreed to refund that weeks collection. In other words the type of response that anyone would reasonably expect from a reputable business enterprise. This makes this latest response even more shocking.
Sincerely,
[redacted]
We have no record of any such credit being due. There are no notes in the account showing manager approval of any credit being due to the customer. The only note for the container being empty upon our arrival at the customer's address was on May 21, 2009. No credit is given when we arrive at the customer's site for a second service in a calendar month they have elected not to use the container. This matter is closed.
There is no law in Washington State that residents must be monetarily compensated for items dropped off at a recycling center.Sunshine Disposal & Recycling does operate the recycling center location in Colville, WA under contract to Stevens County. We provide all labor and equipment; as...
well as paying all utilities and general operating costs of the facility. We schedule and pay for all transportation costs associated with shipping collected commodities to mills and smelters to be recycled into new products. In return we are paid for the commodities. This income is used to offset all of the expenses listed above. Our contract does not mandate that the Colville location operate as a "Buyback" center. Sunshine Disposal & Recycling is operating fully in compliance with our contract with Stevens County.Use of the recycling system is not mandatory for residents, it is strictly voluntary. At this time the income from recycled commodities in Stevens County is not enough to cover all expenses and pay residents who elect to use the facility for drop off. Lastly, dropping off acceptable commodities at a recycling center like the one in Colville, is not a charitable donation- it would be more appropriate to state that residents who use the center are doing so "out of the goodness of their hearts". Recycling is good for the environment and the community. Stevens County has contracted with Sunshine to operate a recycling center location so that residents who wish to may help reduce landfill volumes, conserve natural resources and lower costs of consumable goods through the use of recycled materials. Residents who choose to participate in the use of the recycling center do so because they want to support all of these goals.If Ms. [redacted] feels strongly that she should be compensated for her aluminum, we would advise her to contact some of the recycling centers in the Spokane metro area: Action Recycling, Pacific Steel & Recycling and Earthworks Recycling. One or more of these private recycling businesses may be paying for aluminum at this time. Regardless of where Ms. [redacted] chooses to recycle, Sunshine Disposal & Recycling encourages her to continue to do so.Adrienne T[redacted]
Our letter is attached. We consider this matter closed.
October 31,...
2016 ...⇄ RE: Complaint #[redacted]Dear Revdex.com,After thoroughly researching this account, we have determined that Mr. [redacted] is not entitled to any kind of refund, and because his prior debt was submitted to our collection agency and was never paid, we will not provide service to him as he is requesting.Mr. [redacted] started service in February of 2009. He signed up for Every Other Week Container service. He was placed on vacation hold in March 2009 because the roads and ground were too soft for us to provide service. Mr. [redacted] was advised in March 2009 that he needed to put down crushed rock in order for us to access his container because the ground was soft and there is no turnaround area for our truck. He was not billed for any service in March 2009, he was only assessed Late Fees on his unpaid February balance.Mr [redacted] called to restart his service in April 2009. Our Route Supervisor went to inspect the container location and found that we could not safely access it where it was sitting. Mr. [redacted] then elected to have a locking container placed on Harrison where our truck could service it. That change was completed in April 2009.On May 21, 2009 when our truck arrived to service the container (for the second time in this month) it was empty. However, our WUTC Tariff provides that if our truck is dispatched for service and travels to the customer’s location that they will be charged for the service. The rate is for the entire month. Mr. [redacted] chose not to use his container during the second half of May, however that does not entitle him to any service credit, as our truck still reported to his address to provide services as scheduled.In June 2009 we contacted Mr. [redacted] regarding the fact that he had made no payment on his account since February when service began. Mr. [redacted] stated “He has no money until the 1st & the 3rd, he had other bills to pay. He will call back to Pay in Full.”On July 2, 2009 we left a message for Mr. [redacted] that he needed to send in a payment as promised. We also let him know that our Route Supervisor was coming out to re-assess the condition of his driveway to determine if the container could be moved back off of Harrison. Our Route Supervisor determined we could not do so as the driveway is not in suitable condition for the truck to travel on. Mr. [redacted] was very upset as he did not want to walk out to the location of the container.On July 3, 2009 we contact Mr. [redacted] again, to remind him of his prior promise to pay. He promised to “get a money order today & mail in, advise when we have it”. This was an untruth. Mr. [redacted] never sent any such payment.On July 13, 2009 the container was scheduled for removal, due to non-payment of the account. Mr. [redacted] was credited $6.09 for unused service once the container was removed.On August 3, 2009 Mr. [redacted] called and questioned all the months of service and his bill. We found no credit was due at that time. He stated that “he has no money”. He also asked that we bring a container and locate it next to the house. We informed him that we could not provide any service as his account remained unpaid. He was advised to set up payment arrangements to bring his account current.We were contacted by a woman in August 2009 wanting us to restart Mr. [redacted]’s account if he promised to make payments to our Collection Agency. She was informed that accounts in collection must be paid in full before we can restart service for the same customer at the same address.In October of 2009 a woman called and tried to set up service at this address. When our Customer Service Representative called back, Mr. [redacted] answered the phone, and when we asked if he still lived there, he hung up. A week later when we spoke to Mr. [redacted] we informed him that we could not restart service at this address while he was still living there, as his account was placed in collection. He again hung up on our Customer Service Representative.Between October 2009 and September 2016 we had no contact with Mr. [redacted]. He also did not pay the amount owing for services already provided and sent to collection in 2009. Mr. [redacted] came into our office on September 29, 2016 and tried to restart service. His claim is that we did not provide any services and charged him anyway. Our representative informed him that the account went to collection seven years ago and that the debt must be settled with the collection agency before we can restart his service. He kept reiterating that we billed him when he never got service and that he will not pay the debt that was placed for collection. On September 30, we contacted Mr. [redacted] to let him know that he needs to contact our collection company directly to pay his debt before we can provide any service at his home. He has the phone number for the collection company. This was our last date of contact with Mr. [redacted].Mr. [redacted] has not paid for services rendered in 2009, therefore we will not provide him service at this time. He was not charged for March 2009 when his service was stopped for weather conditions. He received a partial credit for the end of July 2009 when the container was removed for non-payment. There is no record of any other dates that our driver did not arrive at his address on schedule to provide service. The $207.66 owing on his account must be paid in order for use to begin the set up process for service at his address.We consider this matter closed until such time as Mr. [redacted] pays his collection placed account in full.Sincerely,Adrienne T[redacted]Director Special Projects
[redacted]Attachment redacted by Revdex.com[redacted]
Complaint: [redacted]I am rejecting this response because:Like I have said they did. Not provide service for months and just simply driving by dose not constitute service because there are other customers along that route and I had a long conversation with the one guy there and he told me out of his own mouth that they had not been empting my dumpster because they assumed it was empty became they didn't get out of the truck to check I put garbage in it but did not fill it up to test to see if the would empty it and they did not but still billed me for it they don't keep really good records I know because I have my calendar at home the week s they were to dump it and it was not dumped.Sincerely,[redacted]
Sometimes the trash doesn't empty all the way and in this situation we offer the customer to set out any extra garbage up to their regular service level on the next pickup. Mr*** indicated in his phone call that he doesn't normally fill up his entire can so he should be OK for next
week. Our only suggestion would be to double check the can to make sure nothing is stuck or wedged in there. I see he doesn't believe that was the case but it doesn't hurt to double check
In reviewing the history on this account, a similar situation happened in April 2013. Mrs*** contacted us about the can not emptying all the way. We offered extra service the following week and that resolution was accepted by Mrs*** at that time.If it would help the Revdex.com to resolve the situation, I would like to offer, with Mr***'s permission of course, the audio copy of his phone conversation with our customer service staff. I think in that conversation it is clear the agent was making a good faith attempt to resolve the situation but Mr*** ended the call abruptly
RE: Complaint ***TIMELINE:3/4/Customer account service starts3/31/Mr*** calls to complain we did not pick up week first weeks in MarchCustomer service advises they need to research route sheets to see if driver noted anything for this account.4/4/Customer Service leaves
message for Mr*** advising that driver has noted that service was provided for all of MarchNo can tags left for can in wrong spotNo extras placed with can*** is informed that he would be able to place extras out the following week at no charge.4/4/Mr*** called in and spoke to Customer Service SupervisorShe asked if he had called previously regarding the alleged missed serviceHe stated that he hadHe was very upset when she told him that our system did not show any calls from him prior to March She informed him again that he could place extra garbage out the following week AT NO CHARGEHe did not want to place extras outMr*** inquired about regulations regarding service and hung up on Customer Service Supervisor.5/18/Past Due notice issued for non payment.5/27/Courtesy call message left regarding non payment.6/3/Last Service pickup before stop for non-pay6/9/Service suspended for non payment.6/23/Mr*** called very agitated with Customer service still claiming no service in March and now not picked up in JuneCustomer Service rep tried to explain that he is stopped because he has not made payment for servicesHe seems to believe he does not have to pay for our servicesHe stated he would pay by phone but became further enraged when AFTS processing fee of $was explained to himMr*** demanded our physical addressCustomer service rep gave it to him and advised that she would not admit him if he continued to threaten herMr*** demanded names of owner and Customer Service manager, and insisted for last names, which were not providedMr*** then stated he would have his attorney subpoena our staff and hung upNo payment was made so account was not restartedCustomer service rep could hear another person in the background yelling that he needed the “damn” address because he “was on his way now”Customer service rep requested General Manager remain on site as she is afraid of this customer confronting her on site or in parking lot due to his anger and threatening nature.6/24/Customer Service supervisor called Mr*** regarding results of call from June He stated we will have to discuss in court and hung up.RESPONSE TO COMPLAINT:This complaint states that service was not provided for two weeks in March, but that Mr*** admits he did not contact Sunshine at that time as “it wasn’t my highest priority”In fact Mr*** waited until he received his service invoice to contact our office at allOur driver did not note that service was missed, or that the can was not out, therefore credit cannot be givenHad Mr*** contacted us on the date he claims service was missed, a route supervisor would have been dispatched to investigateand to pick up IF the can was missedSince it was weeks between the date Mr*** claims his service was missed until he actually contacted our office we have no way to investigate his claim.On April 4, Mr*** was informed that he could place extra waste out next to his can AT NO CHARGEThis offer is made to customers when we can determine that service was missedAlthough service was not missed in this case, our Customer Service manager gave Mr*** the benefit of the doubt and made the NO CHARGE offerMr*** chose to reject this offer.Mr*** was provided services in March(even though he is now disputing weeks, he is not disputing the other weeks), April( which he does not dispute) and May (which he does not dispute) and on June 3(which he does not dispute)Mr*** has never made a payment for services renderedSunshine has followed all required processes regarding a past due account- we have mailed a written notice of delinquency to the billing address provided, and left phone messages requesting paymentMr*** has still not paid his bill.Mr*** had service for a full days and did not contact our office to inform us that he believed there was a problem.Mr*** did not contact our office when he received his written delinquency notice.Mr*** did not contact our office when he received his second billing in May.Mr*** did not contact our office when we left our pre-collection courtesy call on May 27.Mr*** did not contact our office at all between April and June 23.Mr*** is requesting a $credit to his accountThis would equate to months’ free serviceMr*** is not entitled to any such credit as this complaint specifies weeks in March as the problem timeframe; and as part of his complaint he admits that he did NOT notify Sunshine that he believed his service was missed AT THE TIME OF OCCURRENCEMr*** did not contact us with any such complaint until after the month was over and service was already provided and invoicedMr*** rejected out offer to have us service his extra refuse AT NO CHARGE.His account balance will remain unchanged:March $20.10April $20.10May $20.10June 3, Final Pickup Due to Non Pay $ 5.02Late fee for unpaid balance $ 1.00TOTAL DUE $66.32Sunshine Disposal & Recycling has very specific guidelines and regulations regarding billing and collection proceduresWe have complied with those guidelines and regulationsMr*** rejected our offer to take his extra garbage for free, and has refused to pay for services renderedWe have removed our garbage container from his address and will proceed with our standard collection process for this accountMr*** is welcome to contact our office to make arrangements to pay his bill in person, via credit card or regular mailHis account is closed as of this date.Adrienne T***Director Special Projects
Complaint: ***
I am rejecting this response because:They as the company told me that they did not empty the dumpster be they though it was empty I told the boss man that I spoke with and he admitted to me that they assumed it was empty and did not empty it I told them that they can't bill me for service they don't provide and just driving by dose not constitute them to bill me for simply driving by when they are empting other customers containers and not empting mine they need to credit to my account because they didn't provide the service and when they sent me that bill they had already sent it to collections so they could try to collect the higher amountSincerely,*** ***
Complaint: [redacted]
I am rejecting this response because: it does nothing to rectify the fact that I am being charged for service which was not provided.The only reasonable explanation I can see is that the collection was rushed and insufficient time was allowed for the garbage to fall out of the bin, since there is absolutely nothing that could have held it back in there. Do you really need me to provide a video so you can see what I mean? This is ridiculous.We don't care what time of day the garbage is collected but on this day we noted that it was collected more than 4 hrs later than it has been every other week over the last 12+ years of service.This leads us to suspect that the driver was cutting corners to try to make up for lost time because he was so late. The fact that he was so late may not have been his fault but this is completely irrelevant to the situation here.I refuse to accept such shoddy work and rude customer service as being in any way acceptable and normal business practices.I would add that in 12+ yrs of service we have only once had a similar problem with this company. This previous occasion was least 5 yrs ago. However on that occasion the response we got was totally different. The representative immediately apologized and agreed to refund that weeks collection. In other words the type of response that anyone would reasonably expect from a reputable business enterprise. This makes this latest response even more shocking.
Sincerely,
[redacted]
We have no record of any such credit being due. There are no notes in the account showing manager approval of any credit being due to the customer. The only note for the container being empty upon our arrival at the customer's address was on May 21, 2009. No credit is given when we arrive at the customer's site for a second service in a calendar month they have elected not to use the container. This matter is closed.
Adrienne T[redacted]
Director Special Projects
There is no law in Washington State that residents must be monetarily compensated for items dropped off at a recycling center.Sunshine Disposal & Recycling does operate the recycling center location in Colville, WA under contract to Stevens County. We provide all labor and equipment; as...
well as paying all utilities and general operating costs of the facility. We schedule and pay for all transportation costs associated with shipping collected commodities to mills and smelters to be recycled into new products. In return we are paid for the commodities. This income is used to offset all of the expenses listed above. Our contract does not mandate that the Colville location operate as a "Buyback" center. Sunshine Disposal & Recycling is operating fully in compliance with our contract with Stevens County.Use of the recycling system is not mandatory for residents, it is strictly voluntary. At this time the income from recycled commodities in Stevens County is not enough to cover all expenses and pay residents who elect to use the facility for drop off. Lastly, dropping off acceptable commodities at a recycling center like the one in Colville, is not a charitable donation- it would be more appropriate to state that residents who use the center are doing so "out of the goodness of their hearts". Recycling is good for the environment and the community. Stevens County has contracted with Sunshine to operate a recycling center location so that residents who wish to may help reduce landfill volumes, conserve natural resources and lower costs of consumable goods through the use of recycled materials. Residents who choose to participate in the use of the recycling center do so because they want to support all of these goals.If Ms. [redacted] feels strongly that she should be compensated for her aluminum, we would advise her to contact some of the recycling centers in the Spokane metro area: Action Recycling, Pacific Steel & Recycling and Earthworks Recycling. One or more of these private recycling businesses may be paying for aluminum at this time. Regardless of where Ms. [redacted] chooses to recycle, Sunshine Disposal & Recycling encourages her to continue to do so.Adrienne T[redacted]
Our letter is attached. We consider this matter closed.
October 31,...
2016 ...⇄ RE: Complaint #[redacted]Dear Revdex.com,After thoroughly researching this account, we have determined that Mr. [redacted] is not entitled to any kind of refund, and because his prior debt was submitted to our collection agency and was never paid, we will not provide service to him as he is requesting.Mr. [redacted] started service in February of 2009. He signed up for Every Other Week Container service. He was placed on vacation hold in March 2009 because the roads and ground were too soft for us to provide service. Mr. [redacted] was advised in March 2009 that he needed to put down crushed rock in order for us to access his container because the ground was soft and there is no turnaround area for our truck. He was not billed for any service in March 2009, he was only assessed Late Fees on his unpaid February balance.Mr [redacted] called to restart his service in April 2009. Our Route Supervisor went to inspect the container location and found that we could not safely access it where it was sitting. Mr. [redacted] then elected to have a locking container placed on Harrison where our truck could service it. That change was completed in April 2009.On May 21, 2009 when our truck arrived to service the container (for the second time in this month) it was empty. However, our WUTC Tariff provides that if our truck is dispatched for service and travels to the customer’s location that they will be charged for the service. The rate is for the entire month. Mr. [redacted] chose not to use his container during the second half of May, however that does not entitle him to any service credit, as our truck still reported to his address to provide services as scheduled.In June 2009 we contacted Mr. [redacted] regarding the fact that he had made no payment on his account since February when service began. Mr. [redacted] stated “He has no money until the 1st & the 3rd, he had other bills to pay. He will call back to Pay in Full.”On July 2, 2009 we left a message for Mr. [redacted] that he needed to send in a payment as promised. We also let him know that our Route Supervisor was coming out to re-assess the condition of his driveway to determine if the container could be moved back off of Harrison. Our Route Supervisor determined we could not do so as the driveway is not in suitable condition for the truck to travel on. Mr. [redacted] was very upset as he did not want to walk out to the location of the container.On July 3, 2009 we contact Mr. [redacted] again, to remind him of his prior promise to pay. He promised to “get a money order today & mail in, advise when we have it”. This was an untruth. Mr. [redacted] never sent any such payment.On July 13, 2009 the container was scheduled for removal, due to non-payment of the account. Mr. [redacted] was credited $6.09 for unused service once the container was removed.On August 3, 2009 Mr. [redacted] called and questioned all the months of service and his bill. We found no credit was due at that time. He stated that “he has no money”. He also asked that we bring a container and locate it next to the house. We informed him that we could not provide any service as his account remained unpaid. He was advised to set up payment arrangements to bring his account current.We were contacted by a woman in August 2009 wanting us to restart Mr. [redacted]’s account if he promised to make payments to our Collection Agency. She was informed that accounts in collection must be paid in full before we can restart service for the same customer at the same address.In October of 2009 a woman called and tried to set up service at this address. When our Customer Service Representative called back, Mr. [redacted] answered the phone, and when we asked if he still lived there, he hung up. A week later when we spoke to Mr. [redacted] we informed him that we could not restart service at this address while he was still living there, as his account was placed in collection. He again hung up on our Customer Service Representative.Between October 2009 and September 2016 we had no contact with Mr. [redacted]. He also did not pay the amount owing for services already provided and sent to collection in 2009. Mr. [redacted] came into our office on September 29, 2016 and tried to restart service. His claim is that we did not provide any services and charged him anyway. Our representative informed him that the account went to collection seven years ago and that the debt must be settled with the collection agency before we can restart his service. He kept reiterating that we billed him when he never got service and that he will not pay the debt that was placed for collection. On September 30, we contacted Mr. [redacted] to let him know that he needs to contact our collection company directly to pay his debt before we can provide any service at his home. He has the phone number for the collection company. This was our last date of contact with Mr. [redacted].Mr. [redacted] has not paid for services rendered in 2009, therefore we will not provide him service at this time. He was not charged for March 2009 when his service was stopped for weather conditions. He received a partial credit for the end of July 2009 when the container was removed for non-payment. There is no record of any other dates that our driver did not arrive at his address on schedule to provide service. The $207.66 owing on his account must be paid in order for use to begin the set up process for service at his address.We consider this matter closed until such time as Mr. [redacted] pays his collection placed account in full.Sincerely,Adrienne T[redacted]Director Special Projects
[redacted]Attachment redacted by Revdex.com[redacted]
Complaint: [redacted]I am rejecting this response because:Like I have said they did. Not provide service for months and just simply driving by dose not constitute service because there are other customers along that route and I had a long conversation with the one guy there and he told me out of his own mouth that they had not been empting my dumpster because they assumed it was empty became they didn't get out of the truck to check I put garbage in it but did not fill it up to test to see if the would empty it and they did not but still billed me for it they don't keep really good records I know because I have my calendar at home the week s they were to dump it and it was not dumped.Sincerely,[redacted]