Complaint: [redacted] I am rejecting this response because:They as the company told me that they did not empty the dumpster be they though it was empty I told the boss man that I spoke with and he admitted to me that they assumed it was empty and did not empty it I told them that they can't bill me for service they don't provide and just driving by dose not constitute them to bill me for simply driving by when they are empting other customers containers and not empting mine they need to credit to my account because they didn't provide the service and when they sent me that bill they had already sent it to collections so they could try to collect the higher amountSincerely, [redacted]
There is no law in Washington State that residents must be monetarily compensated for items dropped off at a recycling center.Sunshine Disposal & Recycling does operate the recycling center location in Colville, WA under contract to Stevens CountyWe provide all labor and equipment; as well as paying all utilities and general operating costs of the facilityWe schedule and pay for all transportation costs associated with shipping collected commodities to mills and smelters to be recycled into new productsIn return we are paid for the commoditiesThis income is used to offset all of the expenses listed above Our contract does not mandate that the Colville location operate as a "Buyback" centerSunshine Disposal & Recycling is operating fully in compliance with our contract with Stevens County.Use of the recycling system is not mandatory for residents, it is strictly voluntary At this time the income from recycled commodities in Stevens County is not enough to cover all expenses and pay residents who elect to use the facility for drop off Lastly, dropping off acceptable commodities at a recycling center like the one in Colville, is not a charitable donation- it would be more appropriate to state that residents who use the center are doing so "out of the goodness of their hearts" Recycling is good for the environment and the communityStevens County has contracted with Sunshine to operate a recycling center location so that residents who wish to may help reduce landfill volumes, conserve natural resources and lower costs of consumable goods through the use of recycled materialsResidents who choose to participate in the use of the recycling center do so because they want to support all of these goals.If Ms [redacted] feels strongly that she should be compensated for her aluminum, we would advise her to contact some of the recycling centers in the Spokane metro area: Action Recycling, Pacific Steel & Recycling and Earthworks RecyclingOne or more of these private recycling businesses may be paying for aluminum at this time Regardless of where Ms [redacted] chooses to recycle, Sunshine Disposal & Recycling encourages her to continue to do so.Adrienne T***
Complaint: [redacted] I am rejecting this response because:Like I have said they didNot provide service for months and just simply driving by dose not constitute service because there are other customers along that route and I had a long conversation with the one guy there and he told me out of his own mouth that they had not been empting my dumpster because they assumed it was empty became they didn't get out of the truck to check I put garbage in it but did not fill it up to test to see if the would empty it and they did not but still billed me for it they don't keep really good records I know because I have my calendar at home the week s they were to dump it and it was not dumped.Sincerely, [redacted]
Our letter is attachedWe consider this matter closed October 31, RE: Complaint # [redacted] Dear Revdex.com,After thoroughly researching this account, we have determined that Mr [redacted] is not entitled to any kind of refund, and because his prior debt was submitted to our collection agency and was never paid, we will not provide service to him as he is requesting.Mr [redacted] started service in February of He signed up for Every Other Week Container serviceHe was placed on vacation hold in March because the roads and ground were too soft for us to provide serviceMr [redacted] was advised in March that he needed to put down crushed rock in order for us to access his container because the ground was soft and there is no turnaround area for our truckHe was not billed for any service in March 2009, he was only assessed Late Fees on his unpaid February balance.Mr [redacted] called to restart his service in April Our Route Supervisor went to inspect the container location and found that we could not safely access it where it was sittingMr [redacted] then elected to have a locking container placed on Harrison where our truck could service itThat change was completed in April 2009.On May 21, when our truck arrived to service the container (for the second time in this month) it was emptyHowever, our WUTC Tariff provides that if our truck is dispatched for service and travels to the customer’s location that they will be charged for the serviceThe rate is for the entire month Mr [redacted] chose not to use his container during the second half of May, however that does not entitle him to any service credit, as our truck still reported to his address to provide services as scheduled.In June we contacted Mr [redacted] regarding the fact that he had made no payment on his account since February when service beganMr [redacted] stated “He has no money until the 1st & the 3rd, he had other bills to payHe will call back to Pay in Full.”On July 2, we left a message for Mr [redacted] that he needed to send in a payment as promisedWe also let him know that our Route Supervisor was coming out to re-assess the condition of his driveway to determine if the container could be moved back off of HarrisonOur Route Supervisor determined we could not do so as the driveway is not in suitable condition for the truck to travel onMr [redacted] was very upset as he did not want to walk out to the location of the container.On July 3, we contact Mr [redacted] again, to remind him of his prior promise to payHe promised to “get a money order today & mail in, advise when we have it”This was an untruthMr [redacted] never sent any such payment.On July 13, the container was scheduled for removal, due to non-payment of the accountMr [redacted] was credited $for unused service once the container was removed.On August 3, Mr [redacted] called and questioned all the months of service and his billWe found no credit was due at that timeHe stated that “he has no money”He also asked that we bring a container and locate it next to the houseWe informed him that we could not provide any service as his account remained unpaidHe was advised to set up payment arrangements to bring his account current.We were contacted by a woman in August wanting us to restart Mr [redacted] ’s account if he promised to make payments to our Collection AgencyShe was informed that accounts in collection must be paid in full before we can restart service for the same customer at the same address.In October of a woman called and tried to set up service at this addressWhen our Customer Service Representative called back, Mr [redacted] answered the phone, and when we asked if he still lived there, he hung upA week later when we spoke to Mr [redacted] we informed him that we could not restart service at this address while he was still living there, as his account was placed in collectionHe again hung up on our Customer Service Representative.Between October and September we had no contact with Mr [redacted] He also did not pay the amount owing for services already provided and sent to collection in Mr [redacted] came into our office on September 29, and tried to restart service His claim is that we did not provide any services and charged him anywayOur representative informed him that the account went to collection seven years ago and that the debt must be settled with the collection agency before we can restart his serviceHe kept reiterating that we billed him when he never got service and that he will not pay the debt that was placed for collectionOn September 30, we contacted Mr [redacted] to let him know that he needs to contact our collection company directly to pay his debt before we can provide any service at his homeHe has the phone number for the collection companyThis was our last date of contact with Mr [redacted] .Mr [redacted] has not paid for services rendered in 2009, therefore we will not provide him service at this timeHe was not charged for March when his service was stopped for weather conditionsHe received a partial credit for the end of July when the container was removed for non-paymentThere is no record of any other dates that our driver did not arrive at his address on schedule to provide serviceThe $owing on his account must be paid in order for use to begin the set up process for service at his address.We consider this matter closed until such time as Mr [redacted] pays his collection placed account in full.Sincerely,Adrienne T***Director Special Projects ***Attachment redacted by Revdex.com***
We have no record of any such credit being dueThere are no notes in the account showing manager approval of any credit being due to the customerThe only note for the container being empty upon our arrival at the customer's address was on May 21, No credit is given when we arrive at the customer's site for a second service in a calendar month they have elected not to use the containerThis matter is closed Adrienne T [redacted] Director Special Projects
Complaint: [redacted] I am rejecting this response because:They as the company told me that they did not empty the dumpster be they though it was empty I told the boss man that I spoke with and he admitted to me that they assumed it was empty and did not empty it I told them that they can't bill me for service they don't provide and just driving by dose not constitute them to bill me for simply driving by when they are empting other customers containers and not empting mine they need to credit to my account because they didn't provide the service and when they sent me that bill they had already sent it to collections so they could try to collect the higher amountSincerely, [redacted]
There is no law in Washington State that residents must be monetarily compensated for items dropped off at a recycling center.Sunshine Disposal & Recycling does operate the recycling center location in Colville, WA under contract to Stevens CountyWe provide all labor and equipment; as well as paying all utilities and general operating costs of the facilityWe schedule and pay for all transportation costs associated with shipping collected commodities to mills and smelters to be recycled into new productsIn return we are paid for the commoditiesThis income is used to offset all of the expenses listed above Our contract does not mandate that the Colville location operate as a "Buyback" centerSunshine Disposal & Recycling is operating fully in compliance with our contract with Stevens County.Use of the recycling system is not mandatory for residents, it is strictly voluntary At this time the income from recycled commodities in Stevens County is not enough to cover all expenses and pay residents who elect to use the facility for drop off Lastly, dropping off acceptable commodities at a recycling center like the one in Colville, is not a charitable donation- it would be more appropriate to state that residents who use the center are doing so "out of the goodness of their hearts" Recycling is good for the environment and the communityStevens County has contracted with Sunshine to operate a recycling center location so that residents who wish to may help reduce landfill volumes, conserve natural resources and lower costs of consumable goods through the use of recycled materialsResidents who choose to participate in the use of the recycling center do so because they want to support all of these goals.If Ms [redacted] feels strongly that she should be compensated for her aluminum, we would advise her to contact some of the recycling centers in the Spokane metro area: Action Recycling, Pacific Steel & Recycling and Earthworks RecyclingOne or more of these private recycling businesses may be paying for aluminum at this time Regardless of where Ms [redacted] chooses to recycle, Sunshine Disposal & Recycling encourages her to continue to do so.Adrienne T***
Complaint: [redacted] I am rejecting this response because:Like I have said they didNot provide service for months and just simply driving by dose not constitute service because there are other customers along that route and I had a long conversation with the one guy there and he told me out of his own mouth that they had not been empting my dumpster because they assumed it was empty became they didn't get out of the truck to check I put garbage in it but did not fill it up to test to see if the would empty it and they did not but still billed me for it they don't keep really good records I know because I have my calendar at home the week s they were to dump it and it was not dumped.Sincerely, [redacted]
Our letter is attachedWe consider this matter closed October 31, RE: Complaint # [redacted] Dear Revdex.com,After thoroughly researching this account, we have determined that Mr [redacted] is not entitled to any kind of refund, and because his prior debt was submitted to our collection agency and was never paid, we will not provide service to him as he is requesting.Mr [redacted] started service in February of He signed up for Every Other Week Container serviceHe was placed on vacation hold in March because the roads and ground were too soft for us to provide serviceMr [redacted] was advised in March that he needed to put down crushed rock in order for us to access his container because the ground was soft and there is no turnaround area for our truckHe was not billed for any service in March 2009, he was only assessed Late Fees on his unpaid February balance.Mr [redacted] called to restart his service in April Our Route Supervisor went to inspect the container location and found that we could not safely access it where it was sittingMr [redacted] then elected to have a locking container placed on Harrison where our truck could service itThat change was completed in April 2009.On May 21, when our truck arrived to service the container (for the second time in this month) it was emptyHowever, our WUTC Tariff provides that if our truck is dispatched for service and travels to the customer’s location that they will be charged for the serviceThe rate is for the entire month Mr [redacted] chose not to use his container during the second half of May, however that does not entitle him to any service credit, as our truck still reported to his address to provide services as scheduled.In June we contacted Mr [redacted] regarding the fact that he had made no payment on his account since February when service beganMr [redacted] stated “He has no money until the 1st & the 3rd, he had other bills to payHe will call back to Pay in Full.”On July 2, we left a message for Mr [redacted] that he needed to send in a payment as promisedWe also let him know that our Route Supervisor was coming out to re-assess the condition of his driveway to determine if the container could be moved back off of HarrisonOur Route Supervisor determined we could not do so as the driveway is not in suitable condition for the truck to travel onMr [redacted] was very upset as he did not want to walk out to the location of the container.On July 3, we contact Mr [redacted] again, to remind him of his prior promise to payHe promised to “get a money order today & mail in, advise when we have it”This was an untruthMr [redacted] never sent any such payment.On July 13, the container was scheduled for removal, due to non-payment of the accountMr [redacted] was credited $for unused service once the container was removed.On August 3, Mr [redacted] called and questioned all the months of service and his billWe found no credit was due at that timeHe stated that “he has no money”He also asked that we bring a container and locate it next to the houseWe informed him that we could not provide any service as his account remained unpaidHe was advised to set up payment arrangements to bring his account current.We were contacted by a woman in August wanting us to restart Mr [redacted] ’s account if he promised to make payments to our Collection AgencyShe was informed that accounts in collection must be paid in full before we can restart service for the same customer at the same address.In October of a woman called and tried to set up service at this addressWhen our Customer Service Representative called back, Mr [redacted] answered the phone, and when we asked if he still lived there, he hung upA week later when we spoke to Mr [redacted] we informed him that we could not restart service at this address while he was still living there, as his account was placed in collectionHe again hung up on our Customer Service Representative.Between October and September we had no contact with Mr [redacted] He also did not pay the amount owing for services already provided and sent to collection in Mr [redacted] came into our office on September 29, and tried to restart service His claim is that we did not provide any services and charged him anywayOur representative informed him that the account went to collection seven years ago and that the debt must be settled with the collection agency before we can restart his serviceHe kept reiterating that we billed him when he never got service and that he will not pay the debt that was placed for collectionOn September 30, we contacted Mr [redacted] to let him know that he needs to contact our collection company directly to pay his debt before we can provide any service at his homeHe has the phone number for the collection companyThis was our last date of contact with Mr [redacted] .Mr [redacted] has not paid for services rendered in 2009, therefore we will not provide him service at this timeHe was not charged for March when his service was stopped for weather conditionsHe received a partial credit for the end of July when the container was removed for non-paymentThere is no record of any other dates that our driver did not arrive at his address on schedule to provide serviceThe $owing on his account must be paid in order for use to begin the set up process for service at his address.We consider this matter closed until such time as Mr [redacted] pays his collection placed account in full.Sincerely,Adrienne T***Director Special Projects ***Attachment redacted by Revdex.com***
We have no record of any such credit being dueThere are no notes in the account showing manager approval of any credit being due to the customerThe only note for the container being empty upon our arrival at the customer's address was on May 21, No credit is given when we arrive at the customer's site for a second service in a calendar month they have elected not to use the containerThis matter is closed Adrienne T [redacted] Director Special Projects