C. Forbes Inc.

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected]
Regards,
*** ***

Good afternoon, First I apologize that the personalized plate was coming off of the wood.  While it is rare that this happens, occasionally it can occur.Secondly I apologize for the response you were given by our customer service associate.  We have taken actions with the employee to...

ensure that he knows the correct procedures for faulty merchandise. We will get a new nameplate created and shipped out to the customer by the end of this week.  We are not requesting that he send the nameplate back. Once again I apologize both for the merchandise and responses from our team. ThanksKris M[redacted]C. Forbes Inc.[redacted] West [redacted] ParkwaySuite [redacted], VA [redacted]