C & G Contracting

We are in receipt of your correspondence dated, January 7th and would like to provide an explanation regarding this casePCooper Roofing was contracted to install a new roof at the [redacted] Residence in After completing the job we received a call regarding a sagging appearance of the roofWe returned to inspect the issue.We decided to remove a section of the roof to replace the plywood in the area where sagging occurred in the lower left corner and upper main center roof.Again, we received a call from the customer that there appeared to be leaking from the roofAt that time we had our senior project manager inspect the attic space with moisture measurement equipmentDuring the inspection there was no moisture found in the atticAfter our inspection of the attic it was then determined that there was no issue with the newly installed roof.It was determined that the construction of the roof was completed with 2xjoist that appeared twistedConstruction of a roof by code calls for the use of 2xor 2xjoistsWe reported this to the customer and explained that the issue was a structural issue not a roof issue.We explained to the [redacted] 's that they needed to contact a structural engineer to repair the joist issueAfter the repairs are completed we also mentioned that we would return to install the roof at a cost.Thank you

We are in receipt of your correspondence dated, January 7th and would like to provide an explanation regarding this case PCooper Roofing was contracted to install a new roof at the [redacted] Residence in After completing the job we received a call regarding a sagging appearance of the roofWe returned to inspect the issue.We decided to remove a section of the roof to replace the plywood in the area where sagging occurred in the lower left corner and upper main center roof.Again, we received a call from the customer that there appeared to be leaking from the roofAt that time we had our senior project manager inspect the attic space with moisture measurement equipmentDuring the inspection there was no moisture found in the atticAfter our inspection of the attic it was then determined that there was no issue with the newly installed roofIt was determined that the construction of the roof was completed with 2xjoist that appeared twistedConstruction of a roof by code calls for the use of 2xor 2xjoistsWe reported this to the customer and explained that the issue was a structural issue not a roof issueWe explained to the [redacted] 's that they needed to contact a structural engineer to repair the joist issueAfter the repairs are completed we also mentioned that we would return to install the roof at a costThank you

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The upper main roof was not remediatedUpon returning home on July 23, 2015, we saw no improvement on the condition of the upper main roofWe saw an improvement on the lower roofPCooper Roofing claimed they remediated both upper and lower roofFurthermore, that day the ground was wet and muddy, allowing us to see which areas of the roof PCooper Roofing contractors worked onThere were no foot tracks on the upper main roof, just the lower roofOur surveillance system showed workers arriving at our residence on July 23, at approximately 2:27pm ESTand finishing work at 3:pm ESTWe called again and reported that the upper roof was not remediatedChad Solar ignored us for a very long time, forcing us to call the main numberChad finally came out to our residence on approximately Aug 8thHe apologized for the delay and our situation and asked for us to wait an additional two months so he can see if there is any difference with the change of weather (cooler temperature)Since the weather has cooled down, the problem area has improvedThe warping has subsided a bit, leading us to believe it is a spacing issue with the plywood as previous contractors pointed out End of October, we had to contact PCooper Roofing main office, as Chad ignored our calls and emailsOn Oct 27, Chad sent my wife a text message refusing to do anymore work until we replaced the roof trussesChad also offered us a price estimate “replacing all the roof trussesAnd changing the spacing to inches on centerIt doesn’t make any sense replacing plywood until you provide a true level plum substrate so that plywood will sit level with no sags.”Our trusses are inches apartWhen roof was originally built, 2xwere up to code at that timeFurthermore, these roof issues should have been brought up to our attention at the time Chad came to our residence provide us a cost estimateThere was no evidence of sagging or warping prior to PCooper Roofing replacing our roof Since all these issues, we've had separate roofing contractors inspect our roof and attic (e.g [redacted] Family Roofing & Siding)All three came with the same conclusion that plywood was improperly installed prior to replacement of shingles We would like PCooper Roofing to come and replace the damaged plywood in the upper main roof, as promised by Chad on Aug 8thFurthermore, he ensured us that P Cooper Roofing would repair it and make it right Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
The upper main roof was not remediated. Upon returning home on July 23, 2015, we saw no improvement on the condition of the upper main roof. We saw an improvement on the lower roof. P. Cooper Roofing claimed they remediated both upper and lower roof. Furthermore, that day the ground was wet and muddy, allowing us to see which areas of the roof P. Cooper Roofing contractors worked on. There were no foot tracks on the upper main roof, just the lower roof. Our surveillance system showed 5 workers arriving at our residence on July 23, 2015 at approximately 2:27pm EST. and finishing work at 3:54 pm EST. We called again and reported that the upper roof was not remediated. Chad Solar ignored us for a very long time, forcing us to call the main number. Chad finally came out to our residence on approximately Aug 8th. He apologized for the delay and our situation and asked for us to wait an additional two months so he can see if there is any difference with the change of weather (cooler temperature). Since the weather has cooled down, the problem area has improved. The warping has subsided a bit, leading us to believe it is a spacing issue with the plywood as previous contractors pointed out.
End of October, we had to contact P. Cooper Roofing main office, as Chad ignored our calls and emails. On Oct 27, 2015 Chad sent my wife a text message refusing to do anymore work until we replaced the roof trusses. Chad also offered us a price estimate “replacing all the roof trusses. And changing the spacing to 16 inches on center. It doesn’t make any sense replacing plywood until you provide a true level plum substrate so that plywood will sit level with no sags.”. Our trusses are 16 inches apart. When roof was originally built, 2x6 were up to code at that time. Furthermore, these roof issues should have been brought up to our attention at the time Chad came to our residence provide us a cost estimate. There was no evidence of sagging or warping prior to P. Cooper Roofing replacing our roof.
Since all these issues, we've had 3 separate roofing contractors inspect our roof and attic (e.g. [redacted] Family Roofing & Siding). All three came with the same conclusion that plywood was improperly installed prior to replacement of shingles.
We would like P. Cooper Roofing to come and replace the damaged plywood in the upper main roof, as promised by Chad on Aug 8th. Furthermore, he ensured us that P Cooper Roofing would repair it and make it right.
Regards,
[redacted]

We are in receipt of your correspondence dated, January 7th and would like to provide an explanation regarding this case. 
P. Cooper Roofing was contracted to install a new roof at the [redacted] Residence in 2014. After completing the job we received a call regarding a sagging appearance...

of the roof. We returned to inspect the issue.We decided to remove a section of the roof to replace the plywood in the area where sagging occurred in the lower left corner and upper main center roof.Again, we received a call from the customer that there appeared to be leaking from the roof. At that time we had our senior project manager inspect the attic space with moisture measurement equipment. During the inspection there was no moisture found in the attic. After our inspection of the attic it was then determined that there was no issue with the newly installed roof.
It was determined that the construction of the roof was completed with 2x6 joist that appeared twisted. Construction of a roof by code calls for the use of 2x8 or 2x12 joists. We reported this to the customer and explained that the issue was a structural issue not a roof issue.
We explained to the [redacted]'s that they needed to contact a structural engineer to repair the joist issue. After the repairs are completed we also mentioned that we would return to install the roof at a cost.
Thank you

We are in receipt of your correspondence dated, January 7th and would like to provide an explanation regarding this case. P. Cooper Roofing was contracted to install a new roof at the [redacted] Residence in 2014. After completing the job we received a call regarding a sagging appearance of the...

roof. We returned to inspect the issue.We decided to remove a section of the roof to replace the plywood in the area where sagging occurred in the lower left corner and upper main center roof.Again, we received a call from the customer that there appeared to be leaking from the roof. At that time we had our senior project manager inspect the attic space with moisture measurement equipment. During the inspection there was no moisture found in the attic. After our inspection of the attic it was then determined that there was no issue with the newly installed roof.It was determined that the construction of the roof was completed with 2x6 joist that appeared twisted. Construction of a roof by code calls for the use of 2x8 or 2x12 joists. We reported this to the customer and explained that the issue was a structural issue not a roof issue.We explained to the [redacted]'s that they needed to contact a structural engineer to repair the joist issue. After the repairs are completed we also mentioned that we would return to install the roof at a cost.Thank you