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C & H Foreign Auto Repair, Inc.

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Reviews C & H Foreign Auto Repair, Inc.

C & H Foreign Auto Repair, Inc. Reviews (8)

very honest people, quality service,great to work with,

We had our Suburban in the shop 2 times and could not get down to the reason for our Engine light coming on. After C & H did a thorough diagnostic, they pinpointed all the problems. They took alot of time explaining the issues and why. After calculating the time spent and what they did to fix the problems, it was well worth spending our money to have it fixed. The cost was reasonable and they said our vehicle is in excellent condition! What a relief as this is our main vehicle to carry six boys around.

Review: I went into C and H Auto to get my squeaky brake pedal fixed and my squeaky belt fixed. After several visits, parts replaced, brake area greased and 750.00 later, the problems did not get resolved. The final verdict from C and H was that we can't hear it or make it happen all the time so we can't fix it.I don't remember the exact date so I estimated 10/01/2012.Desired Settlement: I would like my 750.00 returned to me since the problem was never resolved.

Business

Response:

Re: Complaint 9567443

Invoice # 19487, 9-19-2012 total-$658.53

Invoice # [redacted], 9-26-2012 total No Charge

Thank you for opportunity to respond to this consumer complaint.

C&H did inspect Ms. [redacted] BMW for squeak type noises from the front of the engine and a noise that could be heard when releasing the brake pedal on 9-19-2012. Please see Invoice # 19487 attached. The finding indicated the main serpentine belt tensioner assembly , idler pulley where worn past specifications and causing the drive belt to squeak as it was loose. C&H replaced these components and tested to verify the repair. The noise was not noted during a quality check.

The brake noise was located at the rear of the vacuum brake booster when letting off the brake pedal intermittently. This is a very unusual defective in the model of vehicle, we tested the integrity of the booster to find that it passed all test, in an attempt to quite the noise we remove all covers panels etc to access and lubricated the best as possible. This seemed to correct the noise, at this time.

We also replace the engine air filter.

9-26-2012 Ms. [redacted] return and stated she is a squeal from the belt area when the engine was started in the AM. Also stated that she could still hear the noise intermittently from the brake pedal area. Invoice # [redacted].

We requested that she leave the vehicle so that we could drive it several times to verify the noise and the source, we drove the vehicle for four days. During this time between myself and technician assistant [redacted] we heard the noise a combined total of 6 times. Enough to determine that there seems to be a defective in the booster and would require replacement to correct. We did offer to credit any diagnostic charges towards to the replacement, although we would prefer to wait until the noise was more consistent to be able to verify no other underlying faults.

As for the belt noise we did not hear any squeal from the belt area during this duration?

We return the vehicle to Ms. [redacted] on 10-1-2013, explained what we had found, provided an estimate to replace the booster, again let her know if she hears any noises from the belt area to please let us know.

[redacted] made a follow up call to check up on the status to Ms. [redacted] on the 8TH of October and left a message. No record of any response.

We understand that intermittent noises can be frustrating for customers as well as service technicians. We are always willing do work through theses problems whenever given the opportunity.

We also warranty parts and labor on components replaced for three years, most importantly given the chance we have always worked to no end t in an attempt to satisfy all customers.

I would have hoped Ms. [redacted] would have contacted us, and given some opportunity to correct her concerns , unfortunately we did not hear from her.

Please let me know what action we can take to rectify this concern

sincerely,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

C&H Auto has provided us consistently dependable and friendly service for more than 25 years. They helped us get long life (200,000+ miles) on multiple vehicles with scheduled and preventative maintenance. They don't push services we don't need, but help us plan and schedule the ones we do. C&H has proven we can always rely on their word. Cost is a little more than your corner mechanic, but well worth it for the long term, and they shuttle to/from home or work while car is being serviced.

We have used C & H for almost 30 years because they are professional, knowledgeable, ethical and understand customer's busy schedules. We have now moved to Western Washington but continue to bring our car back to C & H for regular maintenance. In our family. a trustworthy mechanic is just as important as a trustworthy MD. Thanks [redacted] family and employees of C & H.

C & H can always be trusted to do any auto repair thoroughly and professionally. They 100% back their work. The staff is always friendly and knowledgeable. I wouldn't take my car to any other business. Thank you C & H.

They were awesome!!! Everyone was so kind, welcoming and friendly!

C&H is an excellent choice for customers owning foreign-made vehicles, as they always put their customers first. They're always objective, upfront, and aboveboard in providing detailed information on how the repair or tune-up work was done, as well as advisories on upcoming work needing to be accomplished in ensuring the complete satisfaction of the customer. And they get it right the first time. I know I'm totally satisfied with them !: )

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Description: Auto Repair & Service, Brake Service, Engines - Rebuild & Exchange, Tire Retread & Repair, Wheel Alignment, Frame & Axle Service - Auto, Auto Services, Auto Air Conditioning, Auto Electric Service

Address: 620 E North Foothills Dr, Spokane, Washington, United States, 99207

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