Dear [redacted] , I am writing this letter in regards to Complaint ID# [redacted] from [redacted] As soon as I received your first notice of complaint I immediately contact my [redacted] manager regarding the issueHe was not aware of the problemWe discussed and he called [redacted] and made arrangements to pick up the tractor and resolve the issueThere is question as to whether the repair is a manufacturer defect and will be covered by warrantyHowever even if not covered we commit to working with customer to resolve the issue to his satisfactionThanks for informing us of this complaint, it is our desire to keep our customers satisfied.Sincerely,Deanna B VP
Dear [redacted] , I am writing this letter in regards to Complaint ID# [redacted] from [redacted] As soon as I received your first notice of complaint I immediately contact my [redacted] manager regarding the issueHe was not aware of the problemWe discussed and he called [redacted] and made arrangements to pick up the tractor and resolve the issueThere is question as to whether the repair is a manufacturer defect and will be covered by warrantyHowever even if not covered we commit to working with customer to resolve the issue to his satisfactionThanks for informing us of this complaint, it is our desire to keep our customers satisfied.Sincerely,Deanna B VP