Thank you for providing this information [redacted] owns property in the [redacted] C.I.AServices assumed the management of [redacted] in September and obtained all records, including mailing addresses, from the previous management company [redacted] has provided us with documentation that he upd***d his mailing address with the previous management company; unfortun***ly, the information we received did not include that upd*** Assessments are due annually on January 1st C.I.AServices followed our standard procedure for collection which includes issuing an initial st***ment on or around 11/11/14, with follow up st***ments mailed on or around 4/7/ and 5/18/ Unfortun***ly, those notices were sent to a prior address While C.I.AServices is the management company for ***, all decisions rel***d to the Association are determined by the Board of Directors C.I.AServices presented [redacted] ***’s accounts to the Board of Directors at their 9/14/meeting with our recommendation for a waiver; however, the board declined any waiver of fees Unfortun***ly, C.I.AServices is not the decision maker in this situation and we are unable to make any account adjustments without board approval However, as a good faith compromise, C.I.AServices is willing to write a check to [redacted] for half of the fees on [redacted] account if he submits payment for the other half We regret that this has been frustrating for [redacted] and [redacted] do not see how it could have been avoided in light of the fact that incorrect information was transitioned to us It is always C.I.AServices’ goal to provide exceptional service and we do hope all future interactions with [redacted] are satisfactory Sincerely, Laura T***Executive Vice President
[A default letter is provided here which [redacted] your acceptance of the business's response. If you wish, you may [redacted] it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I am fine with the resolution and [redacted] that C.I.A services will cover half the fees. I would also like to be reassured the lien will be coming off my properties and that future bills will be sent to the correct address. Also I would like to know how to contact the board directly myself and gain insight to what factors they used to deny the request and follow up on that individually. Is there a phone number of email address C.I.A services can provide me to contact the board.Repectfully [redacted] ***
Thank you for providing this information [redacted] owns property in the [redacted] C.I.AServices assumed the management of [redacted] in September and obtained all records, including mailing addresses, from the previous management company [redacted] has provided us with documentation that he upd***d his mailing address with the previous management company; unfortun***ly, the information we received did not include that upd*** Assessments are due annually on January 1st C.I.AServices followed our standard procedure for collection which includes issuing an initial st***ment on or around 11/11/14, with follow up st***ments mailed on or around 4/7/ and 5/18/ Unfortun***ly, those notices were sent to a prior address While C.I.AServices is the management company for ***, all decisions rel***d to the Association are determined by the Board of Directors C.I.AServices presented [redacted] ***’s accounts to the Board of Directors at their 9/14/meeting with our recommendation for a waiver; however, the board declined any waiver of fees Unfortun***ly, C.I.AServices is not the decision maker in this situation and we are unable to make any account adjustments without board approval However, as a good faith compromise, C.I.AServices is willing to write a check to [redacted] for half of the fees on [redacted] account if he submits payment for the other half We regret that this has been frustrating for [redacted] and [redacted] do not see how it could have been avoided in light of the fact that incorrect information was transitioned to us It is always C.I.AServices’ goal to provide exceptional service and we do hope all future interactions with [redacted] are satisfactory Sincerely, Laura T***Executive Vice President
[A default letter is provided here which [redacted] your acceptance of the business's response. If you wish, you may [redacted] it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I am fine with the resolution and [redacted] that C.I.A services will cover half the fees. I would also like to be reassured the lien will be coming off my properties and that future bills will be sent to the correct address. Also I would like to know how to contact the board directly myself and gain insight to what factors they used to deny the request and follow up on that individually. Is there a phone number of email address C.I.A services can provide me to contact the board.Repectfully [redacted] ***