I am rejecting this response because: Dave [redacted] from Frontier Cabinets was on site to install the cabinets sometime between June 5-When I was here, I only saw what had been installed on the perimeter, he had not completed the island install (I have photos chronicling (see Attachments 1, taken June 5, 2017), so I did not see the yellow spots prior to him completing our projectI do not understand how there could be any confusionBoth my husband and I communicated our disappointment verbally and via email multiple times to DaveAs soon as we saw the marks on the kitchen (after he was done), I reached out to Dave in an email on June (Attachment 2) indicating we had concerns – namely the yellow markingsThe bleeding has gotten significantly worse with sunlight, see attached photos (Attachment 3)These photos were taken Nearly every cabinet door/face is impactedOn, or around June 9, since I did not have luck getting a response from Dave, my husband [redacted] called him to discussDave tried to convince him that he delivered the finished product we agreedAt the end of the conversation, Dave agreed to come up and check out the door facesI followed up with an email outlining what we hoped to resolve this situation on June (Attachment 4), in the same email I indicated that our counters were coming and we needed to schedule at time to remedyI again followed up with an email dated June (Attachment 5) because Dave had not respondedAt no time in any of our conversations did Dave indicate that our cabinets would look different than the sampleIn fact, he is the one that suggested the pine, indicating that since we were having them painted and glazed there would be no visible differenceDave makes the statement in two of his responses (to our complaints) that our project turned out great and we will be very happyWe have already established that we are not happy with the way the kitchen turned outIf we wanted knots showing through our painted cabinets, why would we not have stained them instead to save money? The only reason the bathroom cabinets are not an issue is because thankfully we choose black paint and so the bleed through does not show We have absolutely nothing from Dave prior or during our process that indicates we should have expected these resultsHe did not verbally warn us, he did not present samples that match what we have as a finished product, and he gave us nothing in writing indicating that we could have issuesI followed up with another email on June (Attachment 6- email and response)Dave did not respond with a solution, only that mine would only be possible at our expense Ironically, several of Dave’s emails makes the statement, “I’m a little confused”I don’t think we have left any room for confusionWe are extremely disappointed and unhappy with our kitchen cabinetsDave response on June (Attachment 7) finally concedes to come up and try to fix the issue, but he would not guarantee his workSince Dave is not confident in his expertise, as he indicated, and he cannot guarantee the result, we do not feel confident that he is capable of fixing our cabinets to our satisfaction—and quite frankly he has been very difficult to work withThe issue with the darkening spots has gotten worseIt is no longer contained to the islandSince we have moved into our home, the spots are showing throughout the kitchenWe are currently waiting for two final estimates from experts who were quickly able to identify the issue and do feel there is a solutionHowever, it will require completely re-painting and glazing the cabinets to solve the issueI would not recommend Frontier Cabinets services to anyoneDuring the course of our project, we paid Dave [redacted] of Frontier Cabinets a total of $43,(Attachments 8-12)We are very disappointed by our experience dealing with Frontier Cabinetry and do not understand how he could think our kitchen cabinets are acceptableIt did not take much to investigate the cause of the spots through internet researchAll Dave would have had to do (if in fact, he really did not have any experience painting pine--something I find hard to believe in years in the industry) is research online the best way to prepare this knotty pine for paintingHe should have done this before he sold me on the cabinets! What I discovered is that it takes several coats of shellac or expensive, quality stain-blocking primer to prevent the extractive bleed through (which is sap), but ultimately IT IS NOT A GOOD IDEA TO USE KNOTTY PINE FOR PAINTED PROJECTSAdditionally, it is necessary to use an oil-based paint on pine (not water-based paint)I am certain that Dave did not use a good, quality stain-blocking primer (affirmed by three professional painters) and am not sure he used an oil-based paint for coverage I have included a few references below I found referencing the issue we have in our kitchen; if you click on the first hyperlink you will see a photo that resembles what is happening with our cabinets: The only method I have found that works 100% to hide these stains is to use a two-part epoxy marine paint as your primerReason being that two-part epoxies cure by chemical cross-linking as opposed to most paints that cure by solvent/water evaporationThe cured epoxy film makes an impervious barrier for the wood resinsOf course, these epoxy paints are expensive so the moral of the story is: don't use knotty pine if you can afford clear pine (or whatever species suits your fancy) Extracted online from: https://woodworking.stackexchange.com/questions/1976/dealing-with-knots-bleeding...⇄ At this point, we will pursue reimbursement from Frontier Cabinets for the repainting of all of our kitchen cabinets through the courtsWe will not welcome Dave into our home, as we do not trust him or his ability to fix the cabinets correctlyWe have a professional cabinet painter from Baxter and a furniture painter from Bemidji submitting detailed estimates of the scope of work to resolve our issue and both will guarantee their work, unlike DaveWe hope to have the project completed before the end of the year (2017)There is also the unresolved issue of the two island drawers we had to have retro-fitted and now don’t have the soft close feature due to Dave not figuring in the room for the gas pipes that run at the back of the island cabinetsSomething an experienced cabinetmaker should have made allowance in designAt no point in any of Dave’s responses did he acknowledge the issues with the drawers or the spice rack he charged us $(IT DOES NOT FIT IN ANY OF THE DRAWERS)We paid a finish carpenter $(Attachment 13), receipt from Top Cut Finish to get the drawers to fit in the island, something Dave should have done as part of our contractWe would like reimbursement now for the spice rack, which we will gladly ship to him once receive once we receive the $we paid and he sends a pre-paid shipping label, and for the work that was done on the two drawers in the kitchen $A total of $200.00, plus shipping costsFurther, we would like our complaint posted on the Better Bureau’s site to help prevent any future customers from having to go through this same process with Frontier Sincerely, [redacted] & [redacted]
I am rejecting this response because: Dave [redacted] from Frontier Cabinets was on site to install the cabinets sometime between June 5-When I was here, I only saw what had been installed on the perimeter, he had not completed the island install (I have photos chronicling (see Attachments 1, taken June 5, 2017), so I did not see the yellow spots prior to him completing our projectI do not understand how there could be any confusionBoth my husband and I communicated our disappointment verbally and via email multiple times to DaveAs soon as we saw the marks on the kitchen (after he was done), I reached out to Dave in an email on June (Attachment 2) indicating we had concerns – namely the yellow markingsThe bleeding has gotten significantly worse with sunlight, see attached photos (Attachment 3)These photos were taken Nearly every cabinet door/face is impactedOn, or around June 9, since I did not have luck getting a response from Dave, my husband [redacted] called him to discussDave tried to convince him that he delivered the finished product we agreedAt the end of the conversation, Dave agreed to come up and check out the door facesI followed up with an email outlining what we hoped to resolve this situation on June (Attachment 4), in the same email I indicated that our counters were coming and we needed to schedule at time to remedyI again followed up with an email dated June (Attachment 5) because Dave had not respondedAt no time in any of our conversations did Dave indicate that our cabinets would look different than the sampleIn fact, he is the one that suggested the pine, indicating that since we were having them painted and glazed there would be no visible differenceDave makes the statement in two of his responses (to our complaints) that our project turned out great and we will be very happyWe have already established that we are not happy with the way the kitchen turned outIf we wanted knots showing through our painted cabinets, why would we not have stained them instead to save money? The only reason the bathroom cabinets are not an issue is because thankfully we choose black paint and so the bleed through does not show We have absolutely nothing from Dave prior or during our process that indicates we should have expected these resultsHe did not verbally warn us, he did not present samples that match what we have as a finished product, and he gave us nothing in writing indicating that we could have issuesI followed up with another email on June (Attachment 6- email and response)Dave did not respond with a solution, only that mine would only be possible at our expense Ironically, several of Dave’s emails makes the statement, “I’m a little confused”I don’t think we have left any room for confusionWe are extremely disappointed and unhappy with our kitchen cabinetsDave response on June (Attachment 7) finally concedes to come up and try to fix the issue, but he would not guarantee his workSince Dave is not confident in his expertise, as he indicated, and he cannot guarantee the result, we do not feel confident that he is capable of fixing our cabinets to our satisfaction—and quite frankly he has been very difficult to work withThe issue with the darkening spots has gotten worseIt is no longer contained to the islandSince we have moved into our home, the spots are showing throughout the kitchenWe are currently waiting for two final estimates from experts who were quickly able to identify the issue and do feel there is a solutionHowever, it will require completely re-painting and glazing the cabinets to solve the issueI would not recommend Frontier Cabinets services to anyoneDuring the course of our project, we paid Dave [redacted] of Frontier Cabinets a total of $43,(Attachments 8-12)We are very disappointed by our experience dealing with Frontier Cabinetry and do not understand how he could think our kitchen cabinets are acceptableIt did not take much to investigate the cause of the spots through internet researchAll Dave would have had to do (if in fact, he really did not have any experience painting pine--something I find hard to believe in years in the industry) is research online the best way to prepare this knotty pine for paintingHe should have done this before he sold me on the cabinets! What I discovered is that it takes several coats of shellac or expensive, quality stain-blocking primer to prevent the extractive bleed through (which is sap), but ultimately IT IS NOT A GOOD IDEA TO USE KNOTTY PINE FOR PAINTED PROJECTSAdditionally, it is necessary to use an oil-based paint on pine (not water-based paint)I am certain that Dave did not use a good, quality stain-blocking primer (affirmed by three professional painters) and am not sure he used an oil-based paint for coverage I have included a few references below I found referencing the issue we have in our kitchen; if you click on the first hyperlink you will see a photo that resembles what is happening with our cabinets: The only method I have found that works 100% to hide these stains is to use a two-part epoxy marine paint as your primerReason being that two-part epoxies cure by chemical cross-linking as opposed to most paints that cure by solvent/water evaporationThe cured epoxy film makes an impervious barrier for the wood resinsOf course, these epoxy paints are expensive so the moral of the story is: don't use knotty pine if you can afford clear pine (or whatever species suits your fancy) Extracted online from: https://woodworking.stackexchange.com/questions/1976/dealing-with-knots-bleeding...⇄ At this point, we will pursue reimbursement from Frontier Cabinets for the repainting of all of our kitchen cabinets through the courtsWe will not welcome Dave into our home, as we do not trust him or his ability to fix the cabinets correctlyWe have a professional cabinet painter from Baxter and a furniture painter from Bemidji submitting detailed estimates of the scope of work to resolve our issue and both will guarantee their work, unlike DaveWe hope to have the project completed before the end of the year (2017)There is also the unresolved issue of the two island drawers we had to have retro-fitted and now don’t have the soft close feature due to Dave not figuring in the room for the gas pipes that run at the back of the island cabinetsSomething an experienced cabinetmaker should have made allowance in designAt no point in any of Dave’s responses did he acknowledge the issues with the drawers or the spice rack he charged us $(IT DOES NOT FIT IN ANY OF THE DRAWERS)We paid a finish carpenter $(Attachment 13), receipt from Top Cut Finish to get the drawers to fit in the island, something Dave should have done as part of our contractWe would like reimbursement now for the spice rack, which we will gladly ship to him once receive once we receive the $we paid and he sends a pre-paid shipping label, and for the work that was done on the two drawers in the kitchen $A total of $200.00, plus shipping costsFurther, we would like our complaint posted on the Better Bureau’s site to help prevent any future customers from having to go through this same process with Frontier Sincerely, [redacted] & [redacted]