C I T Group

Review: CIT Financial is billing my company [redacted] - Customer # [redacted] with two invoices for property taxes in two copy machines that were returned to the owner on 2010 at the end of the lease. My company does not have those equipments in our premises since they were returned, and they are not on my assets declaration in my property tax declaration since 2011.The invoices in question are # [redacted] ( $119.94),and [redacted] ($86.44).They are tell me if I do not pay they are charging late fees and reporting my company to the credit agencies even I do not own that money. It is an abusse and they are charging me with fraudulent tax charges.Desired Settlement: Sent a statement showing that not property taxes for 2012 are due, the invoices sent are an error and not further charges will be invoice in the future years for the same concept. Also apologize for their mistake.

Business

Response:

I have included confirmation from our Property Tax department that the amount invoiced to the customer is property tax for the calendar year 2011.

Property tax is assessed based on ownership at the beginning of the year (January 1). Because the customer had the equipment in their possession at that date, in accordance with the terms of their contract we are billing them for the reimbursement of the tax.

Review: I leased a Ricoh Copier in 2008 for a period of 3 years from the local Charlotte, NC office. As the lease was expiring I called to inquire what was required to return the copier and settle my account (payoff). I called the transportation company requested by Ricoh (another mess) and sent my final check to Ricoh. Over the next 6 months I was repeatedly charged for "new charges" and was hassled for additional payments (the include lease expiration, return charges, transportation charges, hard drive cleaning charges, taxes, etc.). You can not contact anyone on the web or through email. When you call their call center they listen to what you have to say, record it in their CRM system, but aren't interested in resolving. The remaining balance is $79.29 and is small but after years of dealing with this organization -- its the principal. Their products are great -- their after sell service and billing is horrendous.Desired Settlement: Write off the charge -- quit sending me invoices --- resolve this mess.

Business

Response:

I confirmed on the customer’s account that the amount disputed

has been removed from the account and it has been closed.