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C & J Car Care Center

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C & J Car Care Center Reviews (1)

I received your letter on the complaint about our business. ID # [redacted]. We were in constant contact with the customer. She approved 4 hours of diagnostic to check out why her air conditioning was not working. She also requested to pick up her [redacted] & drop it off the following day for...

us to do further testing. After we diagnosed the problem, and told her it needed the computer reprogrammed & that it needed to be reprogrammed by [redacted]. She then said when she took it to [redacted] some time ago to be reflashed do to a drivability problem, after that her AC didn't work. If we would have known this from the beginning we would have advised her to take it directly to [redacted] to be reprogrammed.Our labor rate is $89.83/hr and our diagnostic labor rate is $99.83/hr. She was charged the regular labor rate not the diagnostic labor rate. [redacted]s rate may be $110 but that is $110/hr.As far as the shop supplies. There are signs posted inside our front door explaining what that charge covers. Attached are 2 papers, exactly what is posted in our shop, explaining what shop supplies entails.Also attached are copies of the 2 night drop envelopes she filled out authorizing us to do the work & continue checking her air conditioning.We feel as if we are not at fault. We were in contact with her & she knew how much it was going to cost for us to diagnose her vehicle & to do the oil change.Jim & Jody Y. owners

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Address: 989 South York Street, Mechanicsburg, Pennsylvania, United States, 17055

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