Here are the reciept of shipping and certified Was shipped out on September 15, If custumer still not satisfied I will refund the total of the pendant Mahalo, John N [redacted] C&J
Initial Business Response /* (1000, 11, 2014/04/18) */
As per order, it's the customer's own designIt takes time to do the sketchThe customer could not wait and cancelled her credit card paymentTherefore, we will not continue the order and will return her total balance of $by
check
Initial Consumer Rebuttal /* (3000, 13, 2014/04/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The design was to take 2-days and the finished bracelet was to be ready in 2-weeksIt has been months and I still don't have the designI finally spoke with ***(he returned my call after I left a message that I was going to take futher action) on 4/5/(after waiting days for the design to me e mailed to me)and he said the guy who make the design was gone without notice to him but he would be back on 4/7/and he promised he would get back to meAgain he never didI WILL accept the response from C & J creations once I receive the checkI will let you know when the check clears the bankI have lost all trust in *** and C & J creations.Thank you, ***
Final Business Response /* (4000, 19, 2014/05/06) */
Aloha ***,
The below rebuttal reply is on behalf of *** *** operating C&J Creations regarding Case #*** from ***I do not work for C&J Creations directly, but function as their Web Master for their websiteCustomer also initiated State of Hawaii, Office of Consumer Protection case *** of which I directly talked to the Investigator, ***, and explained the belowBoth you and *** will be updated when the purchased order has been shipped
Customer, ***, was phone contacted by myself on Saturday, April, at approx5:45pmI first apologized for C&J's delay to produce her design in a more efficient mannerI let *** know her requested design was a bit challenging to begin with and explained *** *** should have likely turned down her requested pattern however, I believe *** did let the customer know this would take some extra time to createTold her *** sometimes has a difficult time to tell customers no, when he should say no, but tells them yes as he has never given up on a design and wants to obviously maintain a repeated loyal customer baseI told *** that during the months that has since expired on her order, *** has been working on her pattern and months is somewhat unusual, but I have seen intricate patterns take this long beforeRare, but has happened, whereas it normally takes C&J approxweeks on average to no more than weeks at most to create fairly common patterns*** wanted her personal motorcycle engraved on her bracelet and provided a somewhat darkened pictureI told *** that *** should have contacted her and asked for a brighter picture out in the sun to capture more details vice under cover with darker shadowing, so *** failed to do this believing he could still complete the pattern with her darkened picture
Then approxsometime late March to early April, *** reversed the $payment from her credit card off her $order's totalAs Mr*** does not have a strong command of English, he was a bit confused, and pretty much stopped working on the design for approx2-weeksHowever, Mr*** failed to contact the customer and ask her what was going on or letting her know order statusI told Mrs*** that C&J Creations is a very popular company known for producing well-made hand-crafted, Hawaiian Heirloom designs at "very competitive" prices and they have a constant backlog
Mrs*** contacted me on or about March asking me to contact *** regarding order status as he had not returned her previous phone callsI attempted to contact *** for the next days and was not able to get a hold of him due to his working a backlog of ordersI failed to continue to follor physically see Mr*** to communicate Mrs*** was trying to get a hold of him, so he was not aware of this phone callI told *** I sincerely apologize for my failure to communicate better as I became sidetracked in my own business and did not continue to contact Mr***, which exacerbated the situationRegardless, I told *** these were all excuses, although some were valid, in the business world they are still excuses
Talking to Mr*** on April, he stated he would still like to complete the order, but needed approxmore weeksHe was also willing to waive the $chargeback and treat it as a discount for the customer's delayed order
Mrs*** was somewhat hesitant about allowing extra weeks to complete her order, but appreciated thee discount and stated she was willing to offer C&J Creations more time to make true on this promiseAs such, *** understood some of the excuses as she operates her own business and she accepted a promised completion date of Saturday, MayAt the end of our conversation, *** was satisfied with the plan to resolve her Revdex.com case issue/s
The above is true and correct to the best of my abilities
Sincerely,
***
Complaint: [redacted]
I am rejecting this response because: I have not received the hawaiian pendant as of today and have checked the usps tracking number and it is an invalid #. I've attached the tracking info so you can verify that it's not valid.
Sincerely,
[redacted]
Here are the reciept of shipping and certified.
Was shipped out on September 15, 2015. If custumer still not satisfied I will refund the total of the pendant.
Mahalo, John N[redacted] C&J..
Here are the reciept of shipping and certified Was shipped out on September 15, If custumer still not satisfied I will refund the total of the pendant Mahalo, John N [redacted] C&J
Initial Business Response /* (1000, 11, 2014/04/18) */
As per order, it's the customer's own designIt takes time to do the sketchThe customer could not wait and cancelled her credit card paymentTherefore, we will not continue the order and will return her total balance of $by
check
Initial Consumer Rebuttal /* (3000, 13, 2014/04/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The design was to take 2-days and the finished bracelet was to be ready in 2-weeksIt has been months and I still don't have the designI finally spoke with ***(he returned my call after I left a message that I was going to take futher action) on 4/5/(after waiting days for the design to me e mailed to me)and he said the guy who make the design was gone without notice to him but he would be back on 4/7/and he promised he would get back to meAgain he never didI WILL accept the response from C & J creations once I receive the checkI will let you know when the check clears the bankI have lost all trust in *** and C & J creations.Thank you, ***
Final Business Response /* (4000, 19, 2014/05/06) */
Aloha ***,
The below rebuttal reply is on behalf of *** *** operating C&J Creations regarding Case #*** from ***I do not work for C&J Creations directly, but function as their Web Master for their websiteCustomer also initiated State of Hawaii, Office of Consumer Protection case *** of which I directly talked to the Investigator, ***, and explained the belowBoth you and *** will be updated when the purchased order has been shipped
Customer, ***, was phone contacted by myself on Saturday, April, at approx5:45pmI first apologized for C&J's delay to produce her design in a more efficient mannerI let *** know her requested design was a bit challenging to begin with and explained *** *** should have likely turned down her requested pattern however, I believe *** did let the customer know this would take some extra time to createTold her *** sometimes has a difficult time to tell customers no, when he should say no, but tells them yes as he has never given up on a design and wants to obviously maintain a repeated loyal customer baseI told *** that during the months that has since expired on her order, *** has been working on her pattern and months is somewhat unusual, but I have seen intricate patterns take this long beforeRare, but has happened, whereas it normally takes C&J approxweeks on average to no more than weeks at most to create fairly common patterns*** wanted her personal motorcycle engraved on her bracelet and provided a somewhat darkened pictureI told *** that *** should have contacted her and asked for a brighter picture out in the sun to capture more details vice under cover with darker shadowing, so *** failed to do this believing he could still complete the pattern with her darkened picture
Then approxsometime late March to early April, *** reversed the $payment from her credit card off her $order's totalAs Mr*** does not have a strong command of English, he was a bit confused, and pretty much stopped working on the design for approx2-weeksHowever, Mr*** failed to contact the customer and ask her what was going on or letting her know order statusI told Mrs*** that C&J Creations is a very popular company known for producing well-made hand-crafted, Hawaiian Heirloom designs at "very competitive" prices and they have a constant backlog
Mrs*** contacted me on or about March asking me to contact *** regarding order status as he had not returned her previous phone callsI attempted to contact *** for the next days and was not able to get a hold of him due to his working a backlog of ordersI failed to continue to follor physically see Mr*** to communicate Mrs*** was trying to get a hold of him, so he was not aware of this phone callI told *** I sincerely apologize for my failure to communicate better as I became sidetracked in my own business and did not continue to contact Mr***, which exacerbated the situationRegardless, I told *** these were all excuses, although some were valid, in the business world they are still excuses
Talking to Mr*** on April, he stated he would still like to complete the order, but needed approxmore weeksHe was also willing to waive the $chargeback and treat it as a discount for the customer's delayed order
Mrs*** was somewhat hesitant about allowing extra weeks to complete her order, but appreciated thee discount and stated she was willing to offer C&J Creations more time to make true on this promiseAs such, *** understood some of the excuses as she operates her own business and she accepted a promised completion date of Saturday, MayAt the end of our conversation, *** was satisfied with the plan to resolve her Revdex.com case issue/s
The above is true and correct to the best of my abilities
Sincerely,
***
Complaint: [redacted]
I am rejecting this response because: I have not received the hawaiian pendant as of today and have checked the usps tracking number and it is an invalid #. I've attached the tracking info so you can verify that it's not valid.
Sincerely,
[redacted]
Here are the reciept of shipping and certified.
Was shipped out on September 15, 2015. If custumer still not satisfied I will refund the total of the pendant.
Mahalo, John N[redacted] C&J..