C & J Fencing

Revdex.com:I have reviewed the response made by the business in reference to complaint ID 11747383, and find that this resolution is satisfactory to meSincerely, [redacted] ***

All issues have been resolved with Homeowner She has signed off on the our work order of completion The homeowner was to respond to Revdex.com that everything has been taken care of and remove the complaint

Initial Business Response / [redacted] (1000, 5, 2016/03/18) */ To avoid using our customer's name as per your request above, I will refer to the customer as "Customer" On March 22, at approximately 11:00am I returned Customer's message from Sunday March 21stHe explained to me that when the crew was installing his gate they punctured a pipe that was undergroundThe crew realized what had happened and did their best to fix itThe crew finished the job and leftLater, unknown when, Customer noticed water in the same area where the pipe had been puncturedHe realized the pipe was leakingHe stated to me that he was very happy with gate and the work that was doneHe was not pleased about the crew not fixing the pipe correctlyI explained to him that the crews normally do not normally fix irrigation pipes, but they did their best to try as a courtesy to himI explained to Customer per the back of our contract there is a statement that explains our "Waiver of Responsibility"This statement explains we are not liable if there is irrigation damageI explained that our crews do their best to avoid damaging any irrigation; however, there are times when they do not know about or see a pipe that is undergroundIf it is in line with the fence/gate and when the crews are digging holes there is a chance an irrigation pipe can be damagedHe stated that regardless he wanted us to fix itI explained that if the crew that was there could not fix it, he should have someone who is versed in irrigation fix itThen he would guaranteed that it would be fixed correctlyI requested his email address so I could forward him a copy of the back of the contract for his referenceI emailed this to him on March 22nd at 11:21am On February 26th at 1:15pm I received a response from Customer stating: "Hello [redacted] I am not happy with the way C&J is not taking responsibility for the damage to the main pipeI asked someone to look at the leak, and it is pretty badI am going to get this fixedI don't have a quote yet but it is going to cost me around $and I am going to ask you to adjust in the invoiceI will send you pictures of the damage'Customer'" On February 29th at 12:I responded to Customer's email: "Good afternoon 'Customer', Thank you for your email I will be happy to send my crew to see if they can fix it free of chargeI am deciding to do this without my manager's permission in the hopes that my crew may be able to correct the issueThey are not landscapers; however, they have experience with this areaIf my crew can fix it then great, if not C & J Fencing will not be held liable for this as per our contractI can have the crew there tomorrow in the morning between 9-11amHopefully they can take care of itI won't know until they take a look at itPlease let me know if you would like them to come tomorrow morning Best regards, [redacted] I offered to do this as our repair/warranty crew are sometimes able to fix minor irrigation issuesTo me it was worth trying to see if we could try to help Customer On February 29th at 5:30pm Customer responded: "Hi ***, It was leaking bad and the work your team did to repair the leak was below qualityAs you mentioned on our previous conversation, C&J was reluctant to take the responsibility, I have already got it fixedI have paid $for the jobPlease send me revised invoice so that I can write check for the balance amount Please understand that I want settle it quick and without any hassle and hope C&J wants to do the same Thanks, Customer'" On March at 11:02PM Customer sent me a video and a picture of the pipe and how it apparently looked after the C & J Fencing crew tried to fix it On March 3rd at 2:43PM I responded to Customer's email: "Good afternoon 'Customer', I have forwarded this to our Operations Manager, [redacted] He has already let me know that we have done all we can do regarding your pipeThe back of the contract is what he has asked me to refer youI believe I had sent this to you previously, but just in case I attached it to this email Best regards, ***" On March 3rd at 6:12PM Customer responded to my email: "***, The only reason I went with a company like C&J rather than a gardner/individual contractor is to assure that I will get quality work and I don't have to deal with this kind of issueBut C&J did a poor quality work and is responsible for the damage and they denied prompt service to fix the problem they created because of poor workmanship." On March 14th at 11:17AM I received a voicemail from Customer stating he wants to resolve this issue by us deducting $off of his invoice to pay for the irrigation pipeHe requested I email him instead of calling him back on the phone as he felt that was for the best at this point On March 14th at 3:22PM I emailed Customer: Good afternoon 'Customer', I received your voicemail today and I am responding via email per your requestOur Operations Manager, [redacted] is CC'd in this email as wellI do not handle any aspects of accounting, nor do I approve whether or not to provide a discount to our customers The back of the contract, as has been discussed on the phone and via email, states C & J Fencing is not liable for the irrigation pipesIf you would like to discuss this further with our Operations Manager, [redacted] , please contact him directlyHe can be reached at (XXX) XXX-XXXX or by email at [redacted] @candjfencing.com Thank you for your time Best regards, ***" On March 15th at 8:54PM I received an email from Customer directed to [redacted] , C & J Fencing's Operations Manager: "Hello ***, Please let me know how you want to resolve this issueI am really disappointed and frustrated by the response C&J has givenYour unwillingness to resolve this issue has forced me to file a complain with Revdex.com (# XXXXXXXX) 'Customer'." On March 16th at 2:06PM I responded to Customer's email: "Good afternoon 'Customer', We will await the information from Revdex.com and respond once we receive it Thank you Best regards, ***" I would like to note, as I stated above, Customer never once stated the gate was constructed poorlyCustomer made a point during our initial conversation to say that he was very pleased with the gate and was grateful the crew attempted to fix the pipe for himCustomer made it clear his concern was for the irrigation pipe and the fact it was still leakingHe stated in one email that it was the main pipe to his home; however, the pipe was an irrigation pipeWe tried to work with Customer to resolve the issue; however, he decided to take it to the Revdex.com in hopes of having his invoice deducted $I have provided all correspondence with Customer as I keep written records of all conversations and emailsIf you have any additional questions regarding this please let me know Thank you for your time Best regards, [redacted] H

Initial Business Response / [redacted] (1000, 5, 2015/06/02) */ On May 26, C & J Fencing built fences for [redacted] She was not happy with the job that was doneOur estimator/project manager [redacted] met her on May 27, at her property to go over the concerns she hadHe sent in the list of repairs that needed to be done and also provided pictures of the work done to [redacted] , quality control departmentOn June 2, at 8:AM [redacted] called and spoke with Ms [redacted] and offered her two options for repair dates for June 4th and June 9thMs [redacted] stated she would not have C & J Fencing fix the fences, because A & J Fencing told her it would need to be rebuilt completelyShe requested we pick up our materials, and let [redacted] know she would not be paying for the work that was done [redacted] informed her the repairs that need to be done could be done with no problem, but Ms [redacted] refused [redacted] informed her she would let management knowon June 2, at 8:AM [redacted] spoke with the owner of C & J Fencing, [redacted] , letting him know the situation Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/03) */ (The consumer indicated he/she ACCEPTED the response from the business.) Yes, on June 2nd at approximately 3:pm I called [redacted] backI apologized for being so upset when she calledShe offered an option to come out and repair fence and said she would schedule 1/hours to complete the jobI told her the problem was to severe to complete in that time frameI told her I would send a complete list of issues via email on 6/And she said she would respond promptly with a new date but it could be a later date

I received my estimate on June 6 2017 for a short 50 ft fence with a scheduled date of August 24, 2016. The day before the appointment they cancelled on me. We rescheduled for August 29, 2016. After waiting in the 8-10 am window I was given, nobody showed up and nobody called. At 10:30 I called the office and found out there were "mechanical" issues and they couldn't get out until the afternoon around 1pm. 1 pm came and went so I called again I was informed the crew was on another job and wouldn't get to my job. I was told the owner was going to call me and discuss the issue, but he never did. I called backed the next morning to try and get a reschedule date and was told they couldn't give me a new date at the time. I said I might have to go with another company and they agreed. A really horrible experience overall.

This letter is to complain about service I recently received from a C& J Fencing customer service representativeI called C& J Fencing beginning in May to schedule an estimate for installation of fences at two locationsI was told by their scheduling coordinator that C& J fencing would send an estimator to both of my locations and they service my zip code in OaklandA date and time was set, the day before our appointment C & J Fencing called me to cancel due to the estimator being over bookedC & J Fencing reschedule with me for an estimator to come out sometime in the middle of MayThe day before the appointment C & J fencing called me and told me their estimator became ill and would not be able to make the appointment as scheduledA third appointment was made however, I was told they did not have an opening until July 7, 2016, which was a month from the second appointmentI accepted the rescheduled appointment time and dateC & J fencing called me thirty minutes after their due arrival time and informed me they would have to reschedule the appointment for a fourth timeI explained my concearns with their sechduling coordinator regarding the fact they canceled appointments with me several times for no apparent reasonI said the only conclusion I can come up with is that they did not want to service my area and because I’m African American and this was unacceptableI had to reiterate my dissatisfaction several times because their scheduling coordinator did not seem to be listening to my concerns, needless to say, I was quite frustrated
I expected a much higher level of service from their company, and I am quite disappointedBecause I do not want to spend any more time on this problem, and I expect a written apology regarding this incidentI will be informing my, business associates, friends and family about this experience
Sincerely,

Initial Business Response /* (1000, 5, 2015/06/02) */
On May 26, C & J Fencing built fences for *** ***She was not happy with the job that was doneOur estimator/project manager *** *** met her on May 27, at her property to go over the concerns she hadHe sent in
the list of repairs that needed to be done and also provided pictures of the work done to *** ***, quality control departmentOn June 2, at 8:AM *** called and spoke with Ms*** and offered her two options for repair dates for June 4th and June 9thMs*** stated she would not have C & J Fencing fix the fences, because A & J Fencing told her it would need to be rebuilt completelyShe requested we pick up our materials, and let *** know she would not be paying for the work that was done*** informed her the repairs that need to be done could be done with no problem, but Ms*** refused*** informed her she would let management knowon June 2, at 8:AM *** spoke with the owner of C & J Fencing, *** ***, letting him know the situation
Initial Consumer Rebuttal /* (2000, 7, 2015/06/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Yes, on June 2nd at approximately 3:pm I called *** backI apologized for being so upset when she calledShe offered an option to come out and repair fence and said she would schedule 1/hours to complete the jobI told her the problem was to severe to complete in that time frameI told her I would send a complete list of issues via email on 6/And she said she would respond promptly with a new date but it could be a later date

Revdex.com:I have reviewed the response made by the business in reference to complaint ID 11747383, and find that this resolution is satisfactory to meSincerely, *** ***

Revdex.com:I have reviewed the...

response made by the business in reference to complaint ID 11747383, and find that this resolution is satisfactory to me. Sincerely, [redacted]

All issues have been resolved with Homeowner.  She has signed off on the our work order of completion.
The homeowner was to respond to Revdex.com that everything has been taken care of and remove the complaint.

Initial Business Response /* (1000, 5, 2015/11/17) */
[redacted] met with our estimator [redacted] Collins on 6/10/15 at 10:00 am. At that time [redacted] signed the contract and [redacted] called the office and got a start date for her for 8/25/15. On 8/24/15 @ 3:36 pm [redacted] informed [redacted] that she was...

going to cancel because hadn't talked to her neighbors yet. She was in formed that there would be a cancellation fee for not canceling according to the back of the contract that she had signed. She told [redacted] "do whatever my husband is an attorney and he will handle this".
Initial Consumer Rebuttal /* (3000, 7, 2015/12/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have spoken to my wife in detail, and this account of what occurred is not accurate. My wife did sign the form, but only after being told that her signature confirmed the fact that she had received the free estimate that was indicated on C&J Fencing's website. She at no point indicated that she accepted the bid, and did not subsequently cancel the acceptance. All she told C&J after the visit was that she had not accepted the bid and was thus not proceeding with the project. At the time she received the estimate (not afterwards), she also made it clear to the C&J representative that she needed to hear back from our neighbors before any bid could be accepted. It is not accurate that she called C&J after the visit to inform the company that she was canceling the acceptance because she had not spoken to our neighbors. As I have stated previously, she was specifically told at the time that this document was signed that her signature simply confirmed receipt of the bid; she was not informed that this was an acceptance of the contract. It appears clear to me that C&J took advantage of her limited English to obtain her signature on the form.
I understand that you would like me to offer a middle ground to resolve this problem. I am open to doing so. If C&J can provide an explanation of the losses it has suffered because this project will not be proceeded with, I would be open to paying a partial amount, even though I do not consider that this is in any way deserved. If for example, C&J ordered certain materials in anticipation of completing this project that could not be used on another project, I would be interested in hearing about this and receiving an accounting of the figures involved. Similarly, if C&J spent money paying for labor that was not used because the project was not completed, some details concerning this would be helpful. I will need specific figures to come up with a fair figure.

Initial Business Response /* (1000, 5, 2016/03/18) */
To avoid using our customer's name as per your request above, I will refer to the customer as "Customer"
On March 22, 2016 at approximately 11:00am I returned Customer's message from Sunday March 21st. He explained to me that when the...

crew was installing his gate they punctured a pipe that was underground. The crew realized what had happened and did their best to fix it. The crew finished the job and left. Later, unknown when, Customer noticed water in the same area where the pipe had been punctured. He realized the pipe was leaking. He stated to me that he was very happy with gate and the work that was done. He was not pleased about the crew not fixing the pipe correctly. I explained to him that the crews normally do not normally fix irrigation pipes, but they did their best to try as a courtesy to him. I explained to Customer per the back of our contract there is a statement that explains our "Waiver of Responsibility". This statement explains we are not liable if there is irrigation damage. I explained that our crews do their best to avoid damaging any irrigation; however, there are times when they do not know about or see a pipe that is underground. If it is in line with the fence/gate and when the crews are digging holes there is a chance an irrigation pipe can be damaged. He stated that regardless he wanted us to fix it. I explained that if the crew that was there could not fix it, he should have someone who is versed in irrigation fix it. Then he would guaranteed that it would be fixed correctly. I requested his email address so I could forward him a copy of the back of the contract for his reference. I emailed this to him on March 22nd at 11:21am.
On February 26th at 1:15pm I received a response from Customer stating: "Hello [redacted] I am not happy with the way C&J is not taking responsibility for the damage to the main pipe. I asked someone to look at the leak, and it is pretty bad. I am going to get this fixed. I don't have a quote yet but it is going to cost me around $150.00 and I am going to ask you to adjust in the invoice. I will send you pictures of the damage. 'Customer'"
On February 29th at 12:11 I responded to Customer's email:
"Good afternoon 'Customer',
Thank you for your email.
I will be happy to send my crew to see if they can fix it free of charge. I am deciding to do this without my manager's permission in the hopes that my crew may be able to correct the issue. They are not landscapers; however, they have experience with this area. If my crew can fix it then great, if not C & J Fencing will not be held liable for this as per our contract. I can have the crew there tomorrow in the morning between 9-11am. Hopefully they can take care of it. I won't know until they take a look at it. Please let me know if you would like them to come tomorrow morning.
Best regards,
[redacted]
I offered to do this as our repair/warranty crew are sometimes able to fix minor irrigation issues. To me it was worth trying to see if we could try to help Customer.
On February 29th at 5:30pm Customer responded:
"Hi [redacted], It was leaking bad and the work your team did to repair the leak was below quality. As you mentioned on our previous conversation, C&J was reluctant to take the responsibility, I have already got it fixed. I have paid $100.00 for the job. Please send me revised invoice so that I can write check for the balance amount.
Please understand that I want settle it quick and without any hassle and hope C&J wants to do the same.
Thanks,
Customer'"
On March 1 at 11:02PM Customer sent me a video and a picture of the pipe and how it apparently looked after the C & J Fencing crew tried to fix it.
On March 3rd at 2:43PM I responded to Customer's email:
"Good afternoon 'Customer',
I have forwarded this to our Operations Manager, [redacted]. He has already let me know that we have done all we can do regarding your pipe. The back of the contract is what he has asked me to refer you. I believe I had sent this to you previously, but just in case I attached it to this email.
Best regards,
[redacted]"
On March 3rd at 6:12PM Customer responded to my email:
"[redacted],
The only reason I went with a company like C&J rather than a gardner/individual contractor is to assure that I will get quality work and I don't have to deal with this kind of issue. But C&J did a poor quality work and is responsible for the damage and they denied prompt service to fix the problem they created because of poor workmanship."
On March 14th at 11:17AM I received a voicemail from Customer stating he wants to resolve this issue by us deducting $100.00 off of his invoice to pay for the irrigation pipe. He requested I email him instead of calling him back on the phone as he felt that was for the best at this point.
On March 14th at 3:22PM I emailed Customer:
Good afternoon 'Customer',
I received your voicemail today and I am responding via email per your request. Our Operations Manager, [redacted] is CC'd in this email as well. I do not handle any aspects of accounting, nor do I approve whether or not to provide a discount to our customers.
The back of the contract, as has been discussed on the phone and via email, states C & J Fencing is not liable for the irrigation pipes. If you would like to discuss this further with our Operations Manager, [redacted], please contact him directly. He can be reached at (XXX) XXX-XXXX or by email at [redacted]@candjfencing.com.
Thank you for your time.
Best regards,
[redacted]"
On March 15th at 8:54PM I received an email from Customer directed to [redacted], C & J Fencing's Operations Manager:
"Hello [redacted],
Please let me know how you want to resolve this issue. I am really disappointed and frustrated by the response C&J has given. Your unwillingness to resolve this issue has forced me to file a complain with Revdex.com (# XXXXXXXX).
'Customer'."
On March 16th at 2:06PM I responded to Customer's email:
"Good afternoon 'Customer',
We will await the information from Revdex.com and respond once we receive it.
Thank you.
Best regards,
[redacted]"
I would like to note, as I stated above, Customer never once stated the gate was constructed poorly. Customer made a point during our initial conversation to say that he was very pleased with the gate and was grateful the crew attempted to fix the pipe for him. Customer made it clear his concern was for the irrigation pipe and the fact it was still leaking. He stated in one email that it was the main pipe to his home; however, the pipe was an irrigation pipe. We tried to work with Customer to resolve the issue; however, he decided to take it to the Revdex.com in hopes of having his invoice deducted $100.00. I have provided all correspondence with Customer as I keep written records of all conversations and emails. If you have any additional questions regarding this please let me know.
Thank you for your time.
Best regards,
[redacted] H

Initial Business Response /* (1000, 5, 2015/11/17) */
[redacted] met with our estimator [redacted] Collins on 6/10/15 at 10:00 am. At that time [redacted] signed the contract and [redacted] called the office and got a start date for her for 8/25/15. On 8/24/15 @ 3:36 pm [redacted] informed [redacted] that she was going to...

cancel because hadn't talked to her neighbors yet. She was in formed that there would be a cancellation fee for not canceling according to the back of the contract that she had signed. She told [redacted] "do whatever my husband is an attorney and he will handle this".
Initial Consumer Rebuttal /* (3000, 7, 2015/12/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have spoken to my wife in detail, and this account of what occurred is not accurate. My wife did sign the form, but only after being told that her signature confirmed the fact that she had received the free estimate that was indicated on C&J Fencing's website. She at no point indicated that she accepted the bid, and did not subsequently cancel the acceptance. All she told C&J after the visit was that she had not accepted the bid and was thus not proceeding with the project. At the time she received the estimate (not afterwards), she also made it clear to the C&J representative that she needed to hear back from our neighbors before any bid could be accepted. It is not accurate that she called C&J after the visit to inform the company that she was canceling the acceptance because she had not spoken to our neighbors. As I have stated previously, she was specifically told at the time that this document was signed that her signature simply confirmed receipt of the bid; she was not informed that this was an acceptance of the contract. It appears clear to me that C&J took advantage of her limited English to obtain her signature on the form.
I understand that you would like me to offer a middle ground to resolve this problem. I am open to doing so. If C&J can provide an explanation of the losses it has suffered because this project will not be proceeded with, I would be open to paying a partial amount, even though I do not consider that this is in any way deserved. If for example, C&J ordered certain materials in anticipation of completing this project that could not be used on another project, I would be interested in hearing about this and receiving an accounting of the figures involved. Similarly, if C&J spent money paying for labor that was not used because the project was not completed, some details concerning this would be helpful. I will need specific figures to come up with a fair figure.

Initial Business Response /* (1000, 5, 2016/03/18) */
To avoid using our customer's name as per your request above, I will refer to the customer as "Customer"
On March 22, 2016 at approximately 11:00am I returned Customer's message from Sunday March 21st. He explained to me that when the crew...

was installing his gate they punctured a pipe that was underground. The crew realized what had happened and did their best to fix it. The crew finished the job and left. Later, unknown when, Customer noticed water in the same area where the pipe had been punctured. He realized the pipe was leaking. He stated to me that he was very happy with gate and the work that was done. He was not pleased about the crew not fixing the pipe correctly. I explained to him that the crews normally do not normally fix irrigation pipes, but they did their best to try as a courtesy to him. I explained to Customer per the back of our contract there is a statement that explains our "Waiver of Responsibility". This statement explains we are not liable if there is irrigation damage. I explained that our crews do their best to avoid damaging any irrigation; however, there are times when they do not know about or see a pipe that is underground. If it is in line with the fence/gate and when the crews are digging holes there is a chance an irrigation pipe can be damaged. He stated that regardless he wanted us to fix it. I explained that if the crew that was there could not fix it, he should have someone who is versed in irrigation fix it. Then he would guaranteed that it would be fixed correctly. I requested his email address so I could forward him a copy of the back of the contract for his reference. I emailed this to him on March 22nd at 11:21am.
On February 26th at 1:15pm I received a response from Customer stating: "Hello [redacted] I am not happy with the way C&J is not taking responsibility for the damage to the main pipe. I asked someone to look at the leak, and it is pretty bad. I am going to get this fixed. I don't have a quote yet but it is going to cost me around $150.00 and I am going to ask you to adjust in the invoice. I will send you pictures of the damage. 'Customer'"
On February 29th at 12:11 I responded to Customer's email:
"Good afternoon 'Customer',
Thank you for your email.
I will be happy to send my crew to see if they can fix it free of charge. I am deciding to do this without my manager's permission in the hopes that my crew may be able to correct the issue. They are not landscapers; however, they have experience with this area. If my crew can fix it then great, if not C & J Fencing will not be held liable for this as per our contract. I can have the crew there tomorrow in the morning between 9-11am. Hopefully they can take care of it. I won't know until they take a look at it. Please let me know if you would like them to come tomorrow morning.
Best regards,
[redacted]
I offered to do this as our repair/warranty crew are sometimes able to fix minor irrigation issues. To me it was worth trying to see if we could try to help Customer.
On February 29th at 5:30pm Customer responded:
"Hi [redacted], It was leaking bad and the work your team did to repair the leak was below quality. As you mentioned on our previous conversation, C&J was reluctant to take the responsibility, I have already got it fixed. I have paid $100.00 for the job. Please send me revised invoice so that I can write check for the balance amount.
Please understand that I want settle it quick and without any hassle and hope C&J wants to do the same.
Thanks,
Customer'"
On March 1 at 11:02PM Customer sent me a video and a picture of the pipe and how it apparently looked after the C & J Fencing crew tried to fix it.
On March 3rd at 2:43PM I responded to Customer's email:
"Good afternoon 'Customer',
I have forwarded this to our Operations Manager, [redacted]. He has already let me know that we have done all we can do regarding your pipe. The back of the contract is what he has asked me to refer you. I believe I had sent this to you previously, but just in case I attached it to this email.
Best regards,
[redacted]"
On March 3rd at 6:12PM Customer responded to my email:
"[redacted],
The only reason I went with a company like C&J rather than a gardner/individual contractor is to assure that I will get quality work and I don't have to deal with this kind of issue. But C&J did a poor quality work and is responsible for the damage and they denied prompt service to fix the problem they created because of poor workmanship."
On March 14th at 11:17AM I received a voicemail from Customer stating he wants to resolve this issue by us deducting $100.00 off of his invoice to pay for the irrigation pipe. He requested I email him instead of calling him back on the phone as he felt that was for the best at this point.
On March 14th at 3:22PM I emailed Customer:
Good afternoon 'Customer',
I received your voicemail today and I am responding via email per your request. Our Operations Manager, [redacted] is CC'd in this email as well. I do not handle any aspects of accounting, nor do I approve whether or not to provide a discount to our customers.
The back of the contract, as has been discussed on the phone and via email, states C & J Fencing is not liable for the irrigation pipes. If you would like to discuss this further with our Operations Manager, [redacted], please contact him directly. He can be reached at (XXX) XXX-XXXX or by email at [redacted]@candjfencing.com.
Thank you for your time.
Best regards,
[redacted]"
On March 15th at 8:54PM I received an email from Customer directed to [redacted], C & J Fencing's Operations Manager:
"Hello [redacted],
Please let me know how you want to resolve this issue. I am really disappointed and frustrated by the response C&J has given. Your unwillingness to resolve this issue has forced me to file a complain with Revdex.com (# XXXXXXXX).
'Customer'."
On March 16th at 2:06PM I responded to Customer's email:
"Good afternoon 'Customer',
We will await the information from Revdex.com and respond once we receive it.
Thank you.
Best regards,
[redacted]"
I would like to note, as I stated above, Customer never once stated the gate was constructed poorly. Customer made a point during our initial conversation to say that he was very pleased with the gate and was grateful the crew attempted to fix the pipe for him. Customer made it clear his concern was for the irrigation pipe and the fact it was still leaking. He stated in one email that it was the main pipe to his home; however, the pipe was an irrigation pipe. We tried to work with Customer to resolve the issue; however, he decided to take it to the Revdex.com in hopes of having his invoice deducted $100.00. I have provided all correspondence with Customer as I keep written records of all conversations and emails. If you have any additional questions regarding this please let me know.
Thank you for your time.
Best regards,
[redacted] H

I received my estimate on June 6 2017 for a short 50 ft fence with a scheduled date of August 24, 2016. The day before the appointment they cancelled on me. We rescheduled for August 29, 2016. After waiting in the 8-10 am window I was given, nobody showed up and nobody called. At 10:30 I called the office and found out there were "mechanical" issues and they couldn't get out until the afternoon around 1pm. 1 pm came and went so I called again I was informed the crew was on another job and wouldn't get to my job. I was told the owner was going to call me and discuss the issue, but he never did.
I called backed the next morning to try and get a reschedule date and was told they couldn't give me a new date at the time. I said I might have to go with another company and they agreed. A really horrible experience overall.

Initial Business Response /* (1000, 5, 2015/06/02) */
On May 26, 2015 C & J Fencing built 3 fences for [redacted]. She was not happy with the job that was done. Our estimator/project manager [redacted] met her on May 27, 2015 at her property to go over the concerns she had. He sent in the...

list of repairs that needed to be done and also provided pictures of the work done to [redacted], quality control department. On June 2, 2015 at 8:40 AM [redacted] called and spoke with Ms. [redacted] and offered her two options for repair dates for June 4th and June 9th. Ms. [redacted] stated she would not have C & J Fencing fix the fences, because A & J Fencing told her it would need to be rebuilt completely. She requested we pick up our materials, and let [redacted] know she would not be paying for the work that was done. [redacted] informed her the repairs that need to be done could be done with no problem, but Ms. [redacted] refused. [redacted] informed her she would let management know. on June 2, 215 at 8:50 AM [redacted] spoke with the owner of C & J Fencing, [redacted], letting him know the situation.
Initial Consumer Rebuttal /* (2000, 7, 2015/06/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Yes, on June 2nd at approximately 3:00 pm I called [redacted] back. I apologized for being so upset when she called. She offered an option to come out and repair fence and said she would schedule 1 1/2 hours to complete the job. I told her the problem was to severe to complete in that time frame. I told her I would send a complete list of issues via email on 6/3. And she said she would respond promptly with a new date but it could be a later date.