Initial Business Response /* (1000, 8, 2015/06/26) */
My employee and myself met with the customer after having to reschedule the original meeting. We inspected the drains and determined that a certain portion of the drain may be installed too deep to be effective. We have reached out to an...
engineer to help us determine the accurate depth to place that portion of drain for this yard. The customer is going on vacation and she will be in touch when she returns to schedule the necessary repairs. She seemed satisfied with the new plan.
Complaint Response Date bumped because: Holiday
Initial Consumer Rebuttal /* (3000, 10, 2015/07/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
What [redacted] has written is accurate, but the matter is not yet resolved as the engineer has not received the plans to review. Don't know if there was a glitch with the email or what. Hope to have this resolved soon.
Final Business Response /* (4000, 12, 2015/07/13) */
CJGrey Construction does not have any plans, we based our work off of the recommendation of the engineer that was contacted by the customer. We have a site visit to discuss the resolution of this scheduled next week.
Initial Business Response /* (1000, 8, 2015/06/26) */
My employee and myself met with the customer after having to reschedule the original meeting. We inspected the drains and determined that a certain portion of the drain may be installed too deep to be effective. We have reached out to an...
engineer to help us determine the accurate depth to place that portion of drain for this yard. The customer is going on vacation and she will be in touch when she returns to schedule the necessary repairs. She seemed satisfied with the new plan.
Complaint Response Date bumped because: Holiday
Initial Consumer Rebuttal /* (3000, 10, 2015/07/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
What [redacted] has written is accurate, but the matter is not yet resolved as the engineer has not received the plans to review. Don't know if there was a glitch with the email or what. Hope to have this resolved soon.
Final Business Response /* (4000, 12, 2015/07/13) */
CJGrey Construction does not have any plans, we based our work off of the recommendation of the engineer that was contacted by the customer. We have a site visit to discuss the resolution of this scheduled next week.