C J Michael, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
We have had zero contact with Better Rate Movers as to the shipping status of our final itemsIt has been days since our items were picked up in CT and days since delivery of some items on August ***We have reached out to Better Rate Movers on a weekly basis and are told each time, "next week"As of today, Better Rate Movers has yet to call or email us to let us know the status of our belongings, nor have we received a definitive date as to when we will be receiving our last items
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
The business owner contacted me today via phone in reference to complaint ID ***, The matter is still not resolved, but I have been assured that my items will return safely to me this weekend without incident. I do not wish to close this matter until I know this
to be true. Please stay tuned for further information
Sincerely,
*** ***

Thank
you for forwarding this complaint to our attention. We would like to offer the following
response*** *** contracted for moving services which were provided in
full Unfortunately items were lost or
damaged during transit*** *** submitted a claim which was reviewed
by a
qualified analyst certified by the American Moving & Storage Association *** *** claim was adjusted for a sofa and
a clothing rackCoverage was consistent with applicable federal law and the
level of valuation coverage chosen by *** *** on the contract*** *** opted for the free limited liability valuation
coverage which limited carrier liability to $per pound per article We strongly deny that anyone directed racial
slurs towards *** *** or that the missing item was stolen As *** *** opted
for the limited liability valuation coverage, he is not eligible for or
entitled to additional compensationThank you

Thankyou for forwarding this rejection to our attention. We would like to offer the followingrebuttal: We regret that *** *** was not happy with the service providedhowever *** *** was made aware of the delivery window (3-business daysfrom the July *** 1st Available date) and the shipmentwas delivered within that time frame Our claimadministrator has issued and mailed a settlement release letter for *** ***to complete and return so that she may collect the $goodwill offered for herinconvenienceThank you

Thankyou for forwarding this consumers complaint to our attention, we would like tooffer the following response: Weapologize for the delay in delivering the balance of *** ***s shipmenthowever the items are scheduled to leave this weekend and should be deliveredwithin 4-days from
departureWe apologize for the delay and will do ourbest to facilitate delivery for *** *** Thedelivery crew was hired from a local moving company so we had every expectationthey would be experienced and able to handle the workWe are confident thedelivery driver would not have intentionally utilized individuals who were notable to handle the rigors or moving We have asked ourclaim administrator to forward claim forms to *** *** so that she may submita claim for any transit related damage and service issuesThank youTell us why here

Thankyou for forwarding this complaint to our attention. We would like to offer the followingresponse*** *** was provided with a quote in good faith based upon informationshe providedA Binding Estimate is a written agreement which guaranteesthe total cost of the move based upon the
quantities and services shown on themover's estimateOnthe date of service *** ***’s estimate was revised for cubic feet of additionalinventory and the 10% fuel surcharge.*** *** wasadvised that her shipment would be delivered within 3-business days from the1st date *** *** could receive delivery of her shipment, which ***
*** had indicated was July *, The shipment was delivered on July **,2015, within business days of the 1st available date and withinthe agreed upon delivery windowThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I paid to this people and my furniture was damage this company is very irresponsible paying only For all the damages they did to our , is that all my furniture, worth for them? when only our bedroom set was [Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
They did not complete services I paid for actually.and they percent made racial slurs about mexicans to me.I paid to have all things moved in Tampa to my residence and the truck showed up with just the driver .He stated Better Rate Movers hired some random guys from Miami to move my stuff with him.They never showed up and myself and my year old girlfriend s father moved it ourselvesSO no actually services I paid for were not provided.And this doesn't even touch on my stolen and broken items.That will have to be handled in civil court
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Please know we apologize for any inconveniences or issues you may have had while using our companyWe strive to meet all our customers’ wants and needs in any way we canThere are many unforeseen delays in traveling to and from that can cause delays, this we can’t helpUnfortunately in this case
what you were quoted ***r the phone with your sales rep was not the entire inventory that was at pick upWe need to charge accordingly for anything ***rPer the contract that you signed we were only to pick up what was on the estimate and anything else would be additionalYour space on the truck is reserved for you and when you go ***r your cub ftit cuts into another shipper’s space that was reserved for themWhich ends up putting all the others m***s on the truck in jeopardy to be delayedPlease understand the issue at hand is nobody’s fault. Once again we are sorry for any misunderstandings or issues that you may have had at pick upIf you have any questions or concerns feel free to contact us at any time Thank You Better Rate M***rs

*** ***, We apoligize for the inconvenience of your moveUnfortunately we couldn't fit our truck into your area and therefore we had to charge you for a shuttle feeThe shuttle fee is clearly stated on the contract that you agreed toIt states under Special Services: does not have
acces for an wheeler the shipper will be required to pay for shuttle serviceWe hope that you understand that when we can't fit our truck in your area that we must rent another truck which is an expenseOnce we load your goods on to the shuttle we must transfer them to our truck therefore it is extra labor for the employeesThe fee goes towards the employees and the cost to rent that truckPlease know that we do not want to intentionally cause any further aggravation but these fees were an extra expenseAttached are the signed documents to support our case. Thank you, Better Rate Movers

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This company is the most horrible company there isThey picked up my furniture on the *** of June and asked me when I will be ready to receive my furniture I said I will be able to receive by July ***However, they did not delivery my stuff on the ***, when I called them they said they legally have days to delivery and it doesn't matter what they told me when I received my quoteThey did not delivery my furniture until the *** of July(days after they picked my furniture up)I have proof of when they picked my furniture up as they gave me papers with what they were picking.They called me and offered me $for them not being able to delivery on timeAfter I made my complain with Revdex.com, they called me and told me to take my complain back or I can forget the $I said I refused to take my complain backHe proceeded to tell me that he hopes I am happy with destroying a family company and and if if we were in front of a judge they would laugh at me and then proceeded to hang up the phone.I am so very sorry that I hired this company as my family and I had to be without any furnitures for more more than weeks.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

one I never signed when I recieved...I also paid to have my thing moved by (your team)as you call it.They never showed up .just a driver so we moved ourselves .we payed you to move for us.So besides getting robbed and my couch broken.Let's here the excuse for this one....
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Thankyou for forwarding this complaint to our attention.  We would like to offer the followingresponse. [redacted] received a Binding estimate from a moving broker,[redacted].   A Binding Estimate is a written agreement which guarantees the total cost ofthe move...

based upon the quantities and services shown on the mover's estimate.As the cost of service is already established, the carrier is not required bylaw to weigh a shipment under a Binding Estimate.  Werespectfully disagree that anyone attempted to extort additional funding from[redacted] or held his items hostage ‘for ransom’. All charges are clearlydescribed and documented on the Intestate Bill of Lading and Order for Service,and correspond to the amounts recorded on the Binding Estimate [redacted]received from [redacted]. Our agent delivered the shipment once [redacted]’s paid the balancedue.   [redacted] signed the delivery portion ofthe Intestate Bill of Lading and Order for Service in close proximity to thefollowing wording: “The shipper herebyacknowledges that the shipment was received in apparently good condition exceptas noted on the inventory list. Furthermore, the shipper acknowledged that allthe services that were ordered have been performed, have been fully satisfied…Shipper and/or agent has full authority to accept this shipment and enter intothis agreement.”  As all servicescontracted for were provided in full, [redacted] is not entitled to oreligible for a refund. Thank you.

Thank
you for forwarding [redacted] rejection to our attention.  We offer the following:  [redacted], opted to waive the full
valuation protection coverage and instead opted for the free valuation coverage
included with his moving services. [redacted] claimed and received
compensation for two items, one item was damaged and another lost in transit. The
amount of compensation offered is consistent with the level of protection [redacted] chose on the contract. We regret that an item was damaged and another may
have been lost in transit. Even with the best moving teams, lost items are an
unfortunate reality in the moving industry, and a more likely explanation of
loss than a nefarious scheme to steal a clothing rack.  Thank You.

Thank you for your forwarding
[redacted]’s rejection to our attention. We offer the following response:We regret that we are unable
to offer additional compensation. [redacted] waived the full valuation coverage
available for a fee, and instead opted for the free limited liability coverage.  [redacted] has been offered
compensation consistent with the level of valuation coverage he chose on the
contract. Unfortunately federal law prohibits the carrier from considering the
actual value of the claimed items under the limited valuation coverage option.
Thank you for your understanding.

Thankyou for forwarding this consumers complaint to our attention, we would like tooffer the following response:  [redacted] contracted for moving services and was provided with a delivery window.Any updates on anticipated delivery schedules were provided in good faith basedupon the best...

information available at the time.  We regret the unexpected delays however thedriver arrived within the scheduled delivery window and did his best to keep[redacted] updated on status.  Weappreciate the large vehicles routinely access the property however that doesnot mean that a 72’ tractor trailer with an extended cab can safely navigatethe access road and turn around in the same area smaller vehicles can.  Whether or not there is safe access is leftto the driver’s discretion as he or she is best able to determine whetheraccess posed a risk to the vehicle or the other loads in the trailer. Ancillaryfees including Long Carry were disclosed to [redacted] during the quoteprocess and on the date of service. We regret that itemsmay have been damaged while in transit. [redacted] currently has an activeclaim with our claim administrator ([redacted]). Once the claim is resolved we willcompensate [redacted] in accordance with the Bill of Lading and applicablefederal law. Thank you.

Revdex.com:At this time, I have not been contacted by Better Rate Movers regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:At this time, I have not been contacted by Better Rate Movers regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:At this time, I have not been contacted by Better Rate Movers regarding complaint ID [redacted].I continue to be extreamly dissatisfied with this busniess and strongly recommed the Revdex.com give this business an F and issue warnings to the public not to do business with them!!!Sincerely,[redacted]