Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I do not agree with the response provided by Better Rate Movers The business did attempt to extort an additional $1000+ from me on the day of delivery despite the inventory list being the exact same Numerous phone calls between the business and me as well as the involvement of [redacted] the broker that hired Better Rate occurred on the day of the move Better Rate Movers advised they had documented weight slips showing that the weight of my move was over pounds supporting the increase They did not have such! They failed to show me a weight certificate showing that the truck was weighed prior to my pick up in VA and then after the items were picked up The truck driver they sent me was a complete fraud and hustled and extra $cash from me for a long distance carry His helper told me he was hired that same day by the driver off [redacted] This business is engaged in fraud and two hours before my move they attempted to extort the extra money from me and hold my furniture for ransom if I did not pay I demand a full refund for having attempted to be scammed The documents they provided are altered and the credit slip is not my signature In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: one I never signed when I recieved...I also paid to have my thing moved by (your team)as you call it.They never showed up .just a driver so we moved ourselves .we payed you to move for us.So besides getting robbed and my couch broken.Let's here the excuse for this one In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Thankyou for forwarding this consumers complaint to our attention, we would like tooffer the following response: [redacted] contracted for moving services and was provided with a delivery window.Any updates on anticipated delivery schedules were provided in good faith basedupon the best information available at the time We regret the unexpected delays however thedriver arrived within the scheduled delivery window and did his best to keep [redacted] updated on status Weappreciate the large vehicles routinely access the property however that doesnot mean that a 72’ tractor trailer with an extended cab can safely navigatethe access road and turn around in the same area smaller vehicles can Whether or not there is safe access is leftto the driver’s discretion as he or she is best able to determine whetheraccess posed a risk to the vehicle or the other loads in the trailerAncillaryfees including Long Carry were disclosed to [redacted] during the quoteprocess and on the date of serviceWe regret that itemsmay have been damaged while in transit [redacted] currently has an activeclaim with our claim administrator ( [redacted] )Once the claim is resolved we willcompensate [redacted] in accordance with the Bill of Lading and applicablefederal lawThank you
Thank you for forwarding this consumers rejection to our attention [redacted] received delivery of most of the remaining itemsApparently some items were not located and have not been deliveredWe will continue to search for the missing items however at this time we have asked our claim administrator to email claim forms to [redacted] so that she may begin a claimThank you
Thank you for your forwarding [redacted] ’s rejection to our attentionWe offer the following response:We regret that we are unable to offer additional compensation [redacted] waived the full valuation coverage available for a fee, and instead opted for the free limited liability coverage [redacted] has been offered compensation consistent with the level of valuation coverage he chose on the contractUnfortunately federal law prohibits the carrier from considering the actual value of the claimed items under the limited valuation coverage option Thank you for your understanding
Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I do not agree with the response provided by Better Rate Movers The business did attempt to extort an additional $1000+ from me on the day of delivery despite the inventory list being the exact same Numerous phone calls between the business and me as well as the involvement of [redacted] the broker that hired Better Rate occurred on the day of the move Better Rate Movers advised they had documented weight slips showing that the weight of my move was over pounds supporting the increase They did not have such! They failed to show me a weight certificate showing that the truck was weighed prior to my pick up in VA and then after the items were picked up The truck driver they sent me was a complete fraud and hustled and extra $cash from me for a long distance carry His helper told me he was hired that same day by the driver off [redacted] This business is engaged in fraud and two hours before my move they attempted to extort the extra money from me and hold my furniture for ransom if I did not pay I demand a full refund for having attempted to be scammed The documents they provided are altered and the credit slip is not my signature In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: one I never signed when I recieved...I also paid to have my thing moved by (your team)as you call it.They never showed up .just a driver so we moved ourselves .we payed you to move for us.So besides getting robbed and my couch broken.Let's here the excuse for this one In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Thankyou for forwarding this consumers complaint to our attention, we would like tooffer the following response: [redacted] contracted for moving services and was provided with a delivery window.Any updates on anticipated delivery schedules were provided in good faith basedupon the best information available at the time We regret the unexpected delays however thedriver arrived within the scheduled delivery window and did his best to keep [redacted] updated on status Weappreciate the large vehicles routinely access the property however that doesnot mean that a 72’ tractor trailer with an extended cab can safely navigatethe access road and turn around in the same area smaller vehicles can Whether or not there is safe access is leftto the driver’s discretion as he or she is best able to determine whetheraccess posed a risk to the vehicle or the other loads in the trailerAncillaryfees including Long Carry were disclosed to [redacted] during the quoteprocess and on the date of serviceWe regret that itemsmay have been damaged while in transit [redacted] currently has an activeclaim with our claim administrator ( [redacted] )Once the claim is resolved we willcompensate [redacted] in accordance with the Bill of Lading and applicablefederal lawThank you
Revdex.com:At this time, I have not been contacted by Better Rate Movers regarding complaint ID [redacted] .Sincerely, [redacted]
Thank you for forwarding this consumers rejection to our attention [redacted] received delivery of most of the remaining itemsApparently some items were not located and have not been deliveredWe will continue to search for the missing items however at this time we have asked our claim administrator to email claim forms to [redacted] so that she may begin a claimThank you
Thank you for your forwarding [redacted] ’s rejection to our attentionWe offer the following response:We regret that we are unable to offer additional compensation [redacted] waived the full valuation coverage available for a fee, and instead opted for the free limited liability coverage [redacted] has been offered compensation consistent with the level of valuation coverage he chose on the contractUnfortunately federal law prohibits the carrier from considering the actual value of the claimed items under the limited valuation coverage option Thank you for your understanding
Revdex.com:At this time, I have not been contacted by Better Rate Movers regarding complaint ID [redacted] .Sincerely, [redacted] ***