Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
First of all I want to thank you for offering to pay for my rental, but there is still the issue at hand that was never touched uponI had to take my vehicle elsewhere due to the fact that I complained to you on October 10,regarding the "REDUCE POWER MODE", and nothing was doneI would like the full reimbursement for the repair of my vehicleI had to take it elsewhere to get fixed because you refused and during that time I had to endure rental expenses. This is very disturbing because I clearly stated the issue with my vehicle and it seems as though the matter was overlookedSo for safety concerns and needing my vehicle repaired, I had to seek another sourceMy reason is if my vehicle had been fixed the first time in October, we would never have been going through thisThis could have cause a tragic accidentIt would have been another thing if it had not been on your invoice, but it clearly was and it was omitted. Now what would have been the outcome if my children and I had lost our lives?
Regards,
*** ***
Dear Revdex.com/Ms***,Both service issues were not relatedThe second service issue was not completed at dealershipWe would have provided a loaner if serviced by us.***
Ms***, I am sorry for your issueI will reimburse you for your rental.G*B
Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
First of all I want to thank you for offering to pay for my rental, but there is still the issue at hand that was never touched uponI had to take my vehicle elsewhere due to the fact that I complained to you on October 10,regarding the "REDUCE POWER MODE", and nothing was doneI would like the full reimbursement for the repair of my vehicleI had to take it elsewhere to get fixed because you refused and during that time I had to endure rental expenses. This is very disturbing because I clearly stated the issue with my vehicle and it seems as though the matter was overlookedSo for safety concerns and needing my vehicle repaired, I had to seek another sourceMy reason is if my vehicle had been fixed the first time in October, we would never have been going through thisThis could have cause a tragic accidentIt would have been another thing if it had not been on your invoice, but it clearly was and it was omitted. Now what would have been the outcome if my children and I had lost our lives?
Regards,
*** ***
Dear Revdex.com/Ms***,Both service issues were not relatedThe second service issue was not completed at dealershipWe would have provided a loaner if serviced by us.***