Before doing any work on The subject vehicle I explained to the customer the check engine light turns on due to a problem in the emission control/fuel injection systemThe vehicles computer stores a trouble code that provides us starting point to run diagnostic tests on the circuits to determine what components are bad ieFuses, wires, sensors, control modules, etc...the code does not tell us what to replace, there is labor involved to test the systemsIt was our mistake for letting her know if it needed the oxygen sensor it would be a certain dollar amount without adding in that total the testing needed to determine the actual problem with her carThe amount charged for testing and repair on the vehicle was fair, the customer agreed to pay for the repair, I explained to her what we were doing, although she seemed very short on the phone (busy) when I called herI wish she would have told me she did not understand what I was telling hershe should not have told me to go ahead and fix her car if she did not want us to, we did have to run the tests to prove the part was bad.It would be careless and irresponsible of us to change her oxygen sensor or any part with out running tests first, what if it was a fuse or a broken wire? and we changed the oxygen sensor?I contacted the consumer by phone left her a message and offered a refund in the amount requestedwaiting for her responseWe pride our shop in taking care of our clients, honestly and truthfully, we treat every car as if it was our mothers or daughters driving them
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I received a check from Dyno shop for the amount agreed with [redacted] minus $witch is still dueAgain as agreed on the phone the only charge that was brough to my attention and agreed upon was $My card should only be charged $160.00.***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [redacted] at Dyno shop stated that he will issue the refund immediatelyActually he told me to go with my credit card to his shop for refundI preferred for him to send me a check witch he agreedI did not received the check yet nor I expect [redacted] to keep his promiseBy his totally response and disrespect toward his customers he confirms again what his customers and peers are stating , that he simply is as crooked as they comeNot just that but he needs to rip off his customers so he can get the money to maintain his habits Regards, [redacted]
Before doing any work on The subject vehicle I explained to the customer the check engine light turns on due to a problem in the emission control/fuel injection systemThe vehicles computer stores a trouble code that provides us starting point to run diagnostic tests on the circuits to determine what components are bad ieFuses, wires, sensors, control modules, etc...the code does not tell us what to replace, there is labor involved to test the systemsIt was our mistake for letting her know if it needed the oxygen sensor it would be a certain dollar amount without adding in that total the testing needed to determine the actual problem with her carThe amount charged for testing and repair on the vehicle was fair, the customer agreed to pay for the repair, I explained to her what we were doing, although she seemed very short on the phone (busy) when I called herI wish she would have told me she did not understand what I was telling hershe should not have told me to go ahead and fix her car if she did not want us to, we did have to run the tests to prove the part was bad.It would be careless and irresponsible of us to change her oxygen sensor or any part with out running tests first, what if it was a fuse or a broken wire? and we changed the oxygen sensor?I contacted the consumer by phone left her a message and offered a refund in the amount requestedwaiting for her responseWe pride our shop in taking care of our clients, honestly and truthfully, we treat every car as if it was our mothers or daughters driving them
Is the Revdex.com even reading these or are they just forwarding them? The check is sent
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I received a check from Dyno shop for the amount agreed with [redacted] minus $witch is still dueAgain as agreed on the phone the only charge that was brough to my attention and agreed upon was $My card should only be charged $160.00.***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [redacted] at Dyno shop stated that he will issue the refund immediatelyActually he told me to go with my credit card to his shop for refundI preferred for him to send me a check witch he agreedI did not received the check yet nor I expect [redacted] to keep his promiseBy his totally response and disrespect toward his customers he confirms again what his customers and peers are stating , that he simply is as crooked as they comeNot just that but he needs to rip off his customers so he can get the money to maintain his habits Regards, [redacted]