C & K Services

we are, at this time only accepting a meeting with [redacted] from C&K Services.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Mr. [redacted] is
still stating that the employee that was on his roof reported that a sealant
wasn't applied; Again, as I stated on the first response, I had went out there
and took pictures of the sealant that was applied, so I'm not sure what he's
still referring too.As far as his complaint/statement that
Dave the Salesman was never informed of this matter; the technician that was
out there on the roof did in fact come back to the office to speak with Dave
about the homeowners concern regarding the sealant.Mr. [redacted] was still not satisfied that
the roof might still be leaking; that is when I, [redacted] of the company and
whom also has 40+ years' experience in the roofing industry went out to
investigate. The roof, flashing and sealant looked great! I also took many
pictures to prove to him that the sealant was in fact applied, told him he
really had nothing to worry about, but of course if any problems in the future
do arise to give us a call and we would definitely take care of it for him.I certainly hope this takes care
of everything.Thank you,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  We choose to go with a local company because we had never had to place an insurance claim before. We hoped we could trust a local company. We asked Dave [redacted] to guide us through this.  He guaranteed us that the work ( all the work) could be done in our insurance budget.  He never told us that there would be 2 separate contracts.  We thought that everything would be covered except for the extra windows we purchased.  We have 3 different statements about the windows.  None match the other.  I feel that we were mislead by Dave [redacted] who is no longer an employee anymore.  We have sent payment for the the total of our insurance payout and for the 5 windows we purchased extra.  I do not feel that 240.00 for the repair of 1 patio door screen and the replacement of 1 pane of glass is justified.  This was supposed to be included in the initial quote.  About the building permit.  I went to the city hall to purchase the building permit as instructed.  The person at the desk asked why I was buying the building permit.  I showed her the contract telling us that we needed to buy the building permit.  She explained to me that if we purchased the building permit we would be held liable if any damages or injuries happened on the job.  She told me it was very unusual for the home owner to buy the building permit when a outside company was doing the work..  She then called C&K and spoke to Cindy.  I did not hear all of the conversation. The end result was the clerk at the city hall told me that C&K would purchase the building permit.I am very disappointed by this transaction.  I feel mislead by the initial salesman.   We feel what we were told and what was on the contract are 2 different things.  we assumed what we were told was what was on the contract. So much for the guidance.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
James [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am not disputing the initial amount I paid. Yes, I agreed to this amount, assuming I was to get a quality product /service. I am disputing the workmanship I received which lead to "poor Product". All together I feel as though I 'm out $ approx. $17,000.  And Yes, [redacted] did hear 2nd hand information regarding deck issues, only because, we were going through a "claim Process" with Trex ( C&K's recommendation) & waited to hear Trex final determination before we contacted C&K. Trex claim process took a little over 3 months. Once we received the letter from Trex we forwarded it.  We both contacted each other to set up a date but nothing was able to work. Every time I asked [redacted] to come out he suggested on sending his employee that ran the job. At the time [redacted] could finally make it work it didn't work for me.   We just want our deck finalized to Trex Standards. 
Regards,
[redacted]

Back on October 14, 2011, [redacted] & [redacted] signed a contract with C&K Services for two different items:  1; to go over the top of their existing deck with Trex material and 2; extending their deck by 10’3” x 13’4” also using Trex materials. The home owners wanted to purchase their...

own material for this job so we offered two different totals.  $17,794.00 would be if we picked up the materials and then $9,239.00 if the home owner picked up the materials.  These prices of course would be with labor as well. The home owners chose to go with the $9,239.00 option and purchasing their own materials.  Making the contract with C&K Services a total of $8555.00. C&K started the job on November 4, 2011 with a completion date of December 15, 2011.   Regarding the complaint from [redacted]: Two years after we installed the deck, Mr. [redacted] called complaining about one of the posts.  The tech who did the work went out there to adjust the post and at that time Mr. [redacted] never said anything about any other problems. In 2016, [redacted] called Mr. [redacted] because it was brought to [redacted]s attention from an employees’ son, who knows Mr. [redacted], that he was complaining about his deck.  So [redacted] called Mr. [redacted] to ask about the problems that he was having.  [redacted] sent out a tech to take pictures.  After viewing the pictures, [redacted] called Mr. [redacted] to see if we could come out to discuss the issues and at that time Mr. [redacted] said he wanted to bring in the Trex representative first.  On August 25, 2016 Mr. [redacted] sent [redacted] the letter from the Trex rep and that’s when [redacted] called Mr. [redacted] to set up a time to come out to discuss it and see what we could do to rectify the problems.  Mr. [redacted] said that at that particular time he had something going on with his work/job and couldn’t meet, so [redacted] told Mr. [redacted] to call when it would be convenient for us to come out.  We never heard anything from him until now through the Revdex.com. So as you can see Mr. [redacted] only called us the one time for the post back in 2013.  C&K Services was the one who reached out after hearing “2nd hand” that he was unhappy with our work.  C&K Services prides themselves with customer service.  We will always do our best to do anything we can till the customer is satisfied and this would be no different with Mr. [redacted]s’ job.    [redacted] Owner/President C&K Services, Inc. of Newburg   cf

Hello, my name is [redacted], I am [redacted] of C&K Services. In regards
to Mr. [redacted]'s complaint about the "second person" who came out to
look at his roof regarding a leak, Mr. [redacted] states that this person, said it
was installed wrong. The gentleman that went out to look at the roof said...

the
outer corner on the roof flashing was the only thing that he could see that may
cause a leak with a possible driving rain, so he sealed it up.Mr. [redacted] is
saying he is waiting for someone to come out and make that repair to that
outside corner. This repair was done by the person who reported it to him and
Mr. [redacted]s seems to think it was not done because he "thought" it
still "might" be leaking.This is when I went out and
looked at it myself, took pictures of the roof and the flashing proving the
corner is sealed. I emailed Mr. [redacted]s my findings along with the pictures,
which I have also provided for you. Apparently this email, never made it to
him. Ata later date he calls and leaves a message on my phone (which I still
have), saying he is going to contact the BuildingInspector of Milwaukee. Later that day, I called him back and
left him a message saying that I think a third party opinion would be great and
to have that person give him a report on the quality of the roof and to reassure Mr. [redacted]
that there is not a leak or if there is one, let us know and we will be back to
fix it.Less than a week goes by and I receive this
letter from the Revdex.com. As of November 6, 2015 1 haven't heard anything from the
Milwaukee Building Inspector.Thank
you for giving us the opportunity to respond

We have read the response from Mr. [redacted]....The first issue is the statement that [redacted] apparently told the homeowner that the repair of the patio door screen and glass pane replacement would be covered under the insurance check...[redacted] who came out for the roof estimate was with the company for 5 1/2 years and has never sold a window the entire time he worked here.  We have window salesmen to do that. Not all insurance companies pay out everything that the contractor is claiming, so why [redacted] would say this doesn't make sense.  Again, please see the SIGNED contracts from our first response, one for the roofing portion and then another which it clearly states that there is a charge for replacing the patio door screen and cracked glass in the storm.  The original contract was for $275 which included fixing the frame on the back storm sash.  They didn't want this portion done sop we dropped the price down to $240.Regarding the building permit, we can't help the fact that some cities/counties insist on the contractor getting these permits for the homeowners, but regardless of the fact, it is the homeowners responsibility to pay for it.  Again, this is also on the contract which they have signed.C&K Services provides services to approximately 1000 customers a year and strive for customer satisfaction.  We feel bad that this has happened but feel that we have done everything accordingly to the signed contracts from the [redacted] family.