C. L. Mahoney Company, Inc.

Vehicle was purchased from us but has never been back to our dealership for service. Would need to see the vehicle and verify the issues before any further steps can be taken. *** H***General Manager

The fees we charge are for title and Registration. The amount is estimated at time of delivery. If we have overestimated on title and registration fees we always refund the difference to the customer. Once we have completed the title work and registration a check will be cut to the
customer if our estimate was too high. This usually takes 10-days after delivery

We have offered to have the customer bring in the vehicle to Gold Coast Cadillac or take it to an Audi dealer to have a technician see what may be causing the oil leak. Not sure if the customer has made arrangements to do this yet. When the customer purchased the vehicle he elected to
upgrade the month/6,mile service contract that was offered with the vehicle to a year/36,mile service contract. The paperwork the customer signed clearly states that the vehicle was delivered with a year/36,mile service contract that started on the day they purchased the vehicle. That was the only service contract on the vehicle when it was delivered. The customer and the dealership both executed the paperwork with these disclosures. To the customers point, they did not purchase the vehicle AS-IS. They purchased it with an extended service contract. The customer elected on his own to cancel this service contract after the purchase date. He came into the dealership and signed a form authorizing us to cancel it. This ended the extended service contract. This was a decision the customer has the right to execute and he chose to cancel without input or influence of any employee of Gold Coast Cadillac. If the customer had not chosen to cancel his policy, an oil leak would have been covered by the extended service contract. Since he chose to cancel his policy, he does not have this coverage. The customer is welcome to bring the vehicle to us to determine the cause of the leak and what actions need to be taken next

Complaint: ***
I am rejecting this response because: We purchased this vehicle on lineSo we asked specifically if there was any wear and tear that we should be aware of, since we are several states away and can not come into to see the vehicleWe were told it was in immaculate condition and low milesWe asked about the transmission, tires, rims, paint, trim on exterior and were assured that it was all good. We purchase all of our vehicles on lineWe have other Cadillacs that are and And the vehicles that we have are in better shape than the that we purchased on lineThe chrome on the rims and handles inside the car are peeling offThis is not wear and tear for chrome on rims to peel off and the interior handles are peeling off and cutting our hands when we shut the doorsWe called the day we received the vehicle, we sent pictures and videos per their requestSteve S*** comment was, "Something is not right here, we would never allow a vehicle like this to leave our lot." then he assured us that they would take care of the over sightThey sent us to a local dealer and they would have anything to do with the vehicleWe called continuously for months and were given the run around and always assured that we would be taken care of by Steve S*** the Sales Manager(Who conveniently, is no longer with Gold Coast) We are tired of the run around From Gold Coast CaddillacWe were told repeatedly to be patient, and it was all a scamThese types of dealers should not be able to sell on line if they can't be honest to their customersHad we known the chrome was peeling we would have asked for a reduced price to cover cost to replace chrome items that are defective or simply gone somewhere else$35,is a lot of money to spend on a vehicle with peeling rims! The dealer themselves told us that the chrome was a known defect from the manufacture and that's why they sent us to a local dealer. Gold Coast Cadillac said we were eligible for the "Good Will Program" with General Motors but again, the local dealer didn't sell us the car so they said we had to go back to Gold Coast. We were offered $to repair the issueBut $only covers rim? What about the other and the interior handles?? I will be glad to post U-tube videos to show the defects on the vehicle and to let other buyer "be ware" of whom they will be dealing with should they decide to purchase on line from Gold Coast CadillacThis is a luxury vehicle, We are aware that there will be wear and tear due to age; such as carpet with minor stains, leather wear on seats a ding or two in body but NOT rims that are flaking off as you drive down the roadSo yes I reject their response to sweep this under the rug, they need to either replace our chrome or cut us a check to rectify the undisclosed defectsWe have been more than patient and enough is enough
Regards,
*** ***

Complaint: ***
I am rejecting this response because:as the selling dealer, it is ownership of all existent problems until resolved and fixedGM is not assisting.
Regards,
*** ***

Customer purchased a used Escalade with 58,miles on it. Customer has sent us several pictures. For a used vehicle that is almost years old the defects the customer speaks of are wear and tear for a vehicle of this age. Please see attached vehicle buyers
order signed by the customer. In the upper right quarter is a disclosure signed by the customer stating "Due to price consideration by dealer this vehicle is being sold cosmeticaly as is". To our knowledge the vehicle is operating as designed and has minor cosmetic defects that you would find on most Escalades that are of this age and mileage

The dealership does not determine who is tax exempt or notThe State of New Jersey doesTo our understanding an individualpurchasing a vehicle cannot be tax exemptIf an organization has tax exempt status, and that organization purchases a vehicle in the organization name then a vehicle purchase
can be exemptIf an individual works for a tax exempt organization that does not make them tax exemptIf customer has documentation from the state that they can provide that shows they are individually tax exemptwe can research if we incorrectly charged them sales tax

Complaint: ***
I am rejecting this response because:
the car was sold with a platinum warranty from the dealership I elected at the time to purchase an extended warranty with the option to cancel within days.An Extended warranty is exactly what it implies, a warranty that extends beyond the initial Dealer warranty I have paperwork and voicemail indicitive of this statement and am prepared to move forward, if the dealership declines its responsibility to honor its initial warrantyA warranty purchased is added to the current warranty as implied as an "extended warranty"...The dealership and its representative sold me an add on warranty to be added on to my full price purchase and their obligation regarding this purchase there is no override to exsisting obligation, esp under the NJ Implied Warranty law which gives certain rights to the consumer and will be invoked
Regards,
*** ***

you stated in your complaint that Cadillac or GM needs to address your previous issues.  In order for Cadillac/GM to address this you need to contact them.   [redacted] is their number.  It is not within the discretion of Gold Coast Cadillac (an independent from the manufacturer Dealer) to reimburse you for any faulty work performed by another dealer.

Please review customers history of complaints. He has filed multiple complaints on the same issue   They have been closed by the Revdex.com.   NJ consumer affairs has ruled in our favor and so has the superior court of NJ.  Not only did court rule in our favor but awarded us legal  fees...

for a baseless lawsuit.  Can provide court documents if you wish.

Case has already been addressed by Revdex.com of New Jersey complaint #[redacted] and Revdex.com case Dennis [redacted]Customer has been given the choice of trading his vehicle in for a set allowance that exceeds the wholesale value of his trade or trading it for a similar vehicle with similar mileage.  He...

keeps demanding a vehicle with 40-50,000 less miles with no money coming out of his pocket.  The vehicle was fixed and has been inspected and by his insurance company and the insurance company of the vehicle that had hit his vehicle.  They confirmed that it has been repaired to factory specs.  He has also filed complaints with the [redacted] County Department of consumer affairs (see attached).  They agreed we were providing a fair solution and closed the case. We have done what we think is fair and it appears that the customers unreasonable demands will never be met.

Customer purchased a 2010 used vehicle.  See attached Buyers Order in which they signed that they agreed to purchase the vehicle cosmetically AS-IS.  Customer contacted us about concerns with the rims.  The customer supplied us with pictures of the rims.  The area of concern was...

minor cosmetic defects in the chrome typical with a 5 year old vehicle and we declined to replace them.  After reviewing pictures no personnel from Gold Coast agreed in any way to replace the rims.  Used Vehicle was purchased cosmetically AS-IS.   If consumer has any documentation to the contrary would they please provide it.

Complaint: [redacted]
I am rejecting this response because: When the vehicle was delivered we contacted dealer right away and sent video and photos of the the rims that showed the chrome peeling off. We told them that this was unacceptable for the amount of money we spent on this vehicle. We asked prior to purchasing about the state of tires and rims. We were assured that they were in very good condition due to the low miles of the vehicle. If they would not comply and replace these rims, I told them I was canceling the sale of the vehicle and that it would be returned. They assured me that they would take care of the rims and they also stated that it was an over sight on their part and that the vehicle should have never left the show room in that condition.They told us that they would take care of the rims but the sales manager was on vacation and he would deal with the replacement upon his return. They gave us the run around repeatedly. Just last month a new service manager looked at photos and complaint and said he would change out the rims if we brought in vehicle. Then he reniged when he discovered we were out of state. They even slipped in a 3200.00 warranty that we did not want . This dealership is shady at best and has terrible customer service. It should have warning signs on the internet about buying from this dealership on line! They will cheat you and sell you a substandard vehicle on line because the buyers are out of state.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Awaiting call back. Left a message for General Manager last week, and today for the Service Manager. 
Regards,
[redacted]