C & L Trucking & Construction

On 06/22/2017, the customer purchased a Mitsubishi Lancer from Car LandOn 06/28/17, the customer brought the vehicle in with concerns about the vehicle not startingThe customer mentioned that they thought it could be the clutch or transmissionWe brought the vehicle into the shop that day
to diagnose the issueUpon inspection, we found that the ignition module was not consistently working correctly on every single ignition cycleOn some attempts, the vehicle would start; on others, it would notBoth the clutch and transmission were working per design(The customer mentioned at the time of sale that it had been several years since they had driven a stick shift.) It appeared the faulty ignition switch was the only issueBecause the customer had only had the vehicle for six days, we told the customer we would replace the ignition switch free of chargeFor this repair, we needed to order parts that would not be available for a few weeksThe customer agreed to continue to drive the car until their scheduled appointment of 07/15/at which time the customer would bring the vehicle back in for us to install the new partsOn 07/15/17, the customer did not show up for the appointment, nor did the customer call to give us any kind of cancellation noticeOn 07/18/17, three days after the customer’s scheduled appointment, the customer called to schedule another appointment to have the new parts installedWe scheduled the customer for the following dayOn 07/19/17, the customer dropped off the vehicle at 8:45amWe installed the new parts that day, did several tests, and went on several test drives to make sure the issue had been resolvedOnce we were satisfied that the vehicle was fixed, we attempted to call the customerWe were not able to get ahold of the customer, and left two different voicemail messages that afternoon for the customer, letting them know that the vehicle was ready to be picked up and that nothing was owed for the repairsOn 07/25/17, six days since the vehicle had been ready, the customer finally came in to pick it upAt that point, the customer signed a Goodwill Repair Acknowledgement form, where we listed the issues found with the car and details about the repairThe acknowledgement that the customer signed, reads, in part, as follows: I acknowledge that the repairs that I am requesting the Dealership to attempt are not covered under the terms of any warranty and that the Dealership is not obligated to perform themI understand that the Dealership is in no way creating a warranty of any kind on my vehicle by attempting the “goodwill” repairs to the vehicle at no charge to meI also understand that the DEALERSHIP HEREBY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE RELATING TO THIS REPAIR AND ALL GOODS AND SERVICES UTILIZED AND/OR PERFORMED IN CONJUNCTION WITH THIS REPAIROn 07/26/17, the day after the customer picked up the vehicle, we called the customer as a follto see if the customer had noticed any more issues with the vehicleThe customer stated that the vehicle had still not started a couple times, but that it was better than it had beenThe customer also stated that both the clock panel and a heater vent had since popped out of the dashWe told the customer we would like to get the vehicle back into the shop to see why it was still having starting issuesWe told the customer that they would again not be charged for this repairAdditionally, we told the customer that when we had the vehicle in the shop for the starter issues, that we would take a look at the other issues with the dash as wellWe asked the customer what day would be convenient to bring the vehicle back inThe customer requested to wait until 08/09/17, so we scheduled the customer for that dayOn 08/01/17, the customer filed this complaint with the Revdex.comThe customer did not call or let us know that they were unhappy with the situationAs far as we knew, we were just waiting for the day of the appointment so we could diagnose the vehicle againOn 08/09/17, the day of the scheduled appointment, the customer came in and stated that they were voluntarily surrendering the vehicle because they felt it was unsafe to driveWe reminded them that they had an appointment that day, and asked if we could pull the vehicle into the shop to work on it for them as we had plannedThey refused to let us work on the vehicle for themThe customer signed the surrender paperwork, gave us the keys and leftIt should be noted that every time we have inspected the vehicle, we have never found any issues with the clutch, transmission or anything safety relatedWe feel strongly that for this vehicle, as far as safety is concerned, as long as a driver can competently and capably drive a vehicle with a standard transmission, this vehicle is safe to driveThe customer’s concern about what would happen once their warranty had expired is now a moot point given that the customer has since surrendered the vehicleHowever, for anyone reading this response, we will now set the record straight about the logistics of our warrantyCar Land includes a warranty in the price of every in-house financed vehicle we sellIt is a used vehicle limited warranty that covers the customer’s vehicle for years from the purchase date or 24,miles beyond the odometer reading on the date of purchaseWith this warranty, Car Land pays for 100% of the total cost of the parts and labor necessary to repair or replace the covered items, less a deductible of $plus tax, which the customer is required to pay, if the defect or malfunction in the covered part was caused by a mechanical breakdown or failure under serviceThis limited warranty has a $lifetime and $per repair limit, and only covers certain items, including the engine, transmission/transaxle and the front/rear wheel driveThis warranty and the items that were covered were explained in detail to the customer at the time of purchaseNumerous Car Land customers will attest to the fact that we are known for continuing to work with customers even after their warranty has expiredIn some cases, we have even covered repairs under warranty long after their warranty has expired, depending on the situationWe always do our best to keep our customers’ vehicles running to the best of their abilityAt Car Land, we stand behind every vehicle we put on our lotWe are able to stand behind them because of our thorough mechanical inspection process for every vehicleOur mechanics fill out a thorough chesheet for every vehicleThe chesheet for this vehicle was gone over in detail with the customer at the time of sale, and the customer was given a copy of the chesheet for the customer’s recordsThat being said, our mechanics are human, and a reasonable person will understand that sometimes things get missedIn this case, it turned out a faulty ignition module was in the vehicle when it was soldHowever, it should be noted that when the customer brought this to our attention six days later, we agreed to replace the part, free of charge, even though as an electronic component, we were certainly not required to do soThe customer did not pay $as a down payment on this vehicle as was stated in their complaintTo help the customer get into a vehicle, we allowed them to put only $down, even though we always strive to get at least $down on every vehicle at the time of saleBecause the customer only put $down, the customer’s Motor Vehicle Retail Installment Sales Contract reflected an irregular payment of $due 07/06/Following this payment, the customer’s payment schedule was for payments of $due monthly, beginning on 08/06/2017, with one final payment of $As previously stated, the customer only put $down at the time of saleThe customer then paid $out of their $payment scheduled for 07/06/on 07/12/17, days after it was dueThe remaining $was not paid until 07/29/17, days after it was dueIn total, the customer only paid $($down + a $first payment) towards the account by the time the customer surrendered the vehicleThe payment due 08/06/of $was never paid(The customer mentioned in this complaint that the next payment was due October 6, We assume they intended to say August.) The customer stated in this complaint that the desired settlement was “Repair.” This was our desire as wellBut as previously stated, when we asked if we could pull the vehicle into the shop to work on it for them as we had planned, they refused to let us work on the vehicle for them, and instead surrendered the vehicleWe are sorry that the customer felt the way they did about the vehicleAt the time of sale, this vehicle was admittedly one of the least expensive on our lotBased on the customer’s below-average credit score and with only $to put down, there were just not many options for what we could get the customer intoThat being said, we are known for being easy-going and use absolutely no high-pressure sales tacticsSimply put, the customer chose the vehicle; we did not force the customer into anythingWe feel it was overall a dependable vehicle, and when issues arose, we did our best to make it rightThe customer simply did not give us a chance to fully complete the job Sincerely, Kyle P***Marketing & Business Manager

On 06/22/2017, the customer purchased a Mitsubishi Lancer from Car LandOn 06/28/17, the customer brought the vehicle in with concerns about the vehicle not startingThe customer mentioned that they thought it could be the clutch or transmissionWe brought the vehicle into the shop that day
to diagnose the issueUpon inspection, we found that the ignition module was not consistently working correctly on every single ignition cycleOn some attempts, the vehicle would start; on others, it would notBoth the clutch and transmission were working per design(The customer mentioned at the time of sale that it had been several years since they had driven a stick shift.) It appeared the faulty ignition switch was the only issueBecause the customer had only had the vehicle for six days, we told the customer we would replace the ignition switch free of chargeFor this repair, we needed to order parts that would not be available for a few weeksThe customer agreed to continue to drive the car until their scheduled appointment of 07/15/at which time the customer would bring the vehicle back in for us to install the new partsOn 07/15/17, the customer did not show up for the appointment, nor did the customer call to give us any kind of cancellation noticeOn 07/18/17, three days after the customer’s scheduled appointment, the customer called to schedule another appointment to have the new parts installedWe scheduled the customer for the following dayOn 07/19/17, the customer dropped off the vehicle at 8:45amWe installed the new parts that day, did several tests, and went on several test drives to make sure the issue had been resolvedOnce we were satisfied that the vehicle was fixed, we attempted to call the customerWe were not able to get ahold of the customer, and left two different voicemail messages that afternoon for the customer, letting them know that the vehicle was ready to be picked up and that nothing was owed for the repairsOn 07/25/17, six days since the vehicle had been ready, the customer finally came in to pick it upAt that point, the customer signed a Goodwill Repair Acknowledgement form, where we listed the issues found with the car and details about the repairThe acknowledgement that the customer signed, reads, in part, as follows: I acknowledge that the repairs that I am requesting the Dealership to attempt are not covered under the terms of any warranty and that the Dealership is not obligated to perform themI understand that the Dealership is in no way creating a warranty of any kind on my vehicle by attempting the “goodwill” repairs to the vehicle at no charge to meI also understand that the DEALERSHIP HEREBY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE RELATING TO THIS REPAIR AND ALL GOODS AND SERVICES UTILIZED AND/OR PERFORMED IN CONJUNCTION WITH THIS REPAIROn 07/26/17, the day after the customer picked up the vehicle, we called the customer as a follto see if the customer had noticed any more issues with the vehicleThe customer stated that the vehicle had still not started a couple times, but that it was better than it had beenThe customer also stated that both the clock panel and a heater vent had since popped out of the dashWe told the customer we would like to get the vehicle back into the shop to see why it was still having starting issuesWe told the customer that they would again not be charged for this repairAdditionally, we told the customer that when we had the vehicle in the shop for the starter issues, that we would take a look at the other issues with the dash as wellWe asked the customer what day would be convenient to bring the vehicle back inThe customer requested to wait until 08/09/17, so we scheduled the customer for that dayOn 08/01/17, the customer filed this complaint with the Revdex.comThe customer did not call or let us know that they were unhappy with the situationAs far as we knew, we were just waiting for the day of the appointment so we could diagnose the vehicle againOn 08/09/17, the day of the scheduled appointment, the customer came in and stated that they were voluntarily surrendering the vehicle because they felt it was unsafe to driveWe reminded them that they had an appointment that day, and asked if we could pull the vehicle into the shop to work on it for them as we had plannedThey refused to let us work on the vehicle for themThe customer signed the surrender paperwork, gave us the keys and leftIt should be noted that every time we have inspected the vehicle, we have never found any issues with the clutch, transmission or anything safety relatedWe feel strongly that for this vehicle, as far as safety is concerned, as long as a driver can competently and capably drive a vehicle with a standard transmission, this vehicle is safe to driveThe customer’s concern about what would happen once their warranty had expired is now a moot point given that the customer has since surrendered the vehicleHowever, for anyone reading this response, we will now set the record straight about the logistics of our warrantyCar Land includes a warranty in the price of every in-house financed vehicle we sellIt is a used vehicle limited warranty that covers the customer’s vehicle for years from the purchase date or 24,miles beyond the odometer reading on the date of purchaseWith this warranty, Car Land pays for 100% of the total cost of the parts and labor necessary to repair or replace the covered items, less a deductible of $plus tax, which the customer is required to pay, if the defect or malfunction in the covered part was caused by a mechanical breakdown or failure under serviceThis limited warranty has a $lifetime and $per repair limit, and only covers certain items, including the engine, transmission/transaxle and the front/rear wheel driveThis warranty and the items that were covered were explained in detail to the customer at the time of purchaseNumerous Car Land customers will attest to the fact that we are known for continuing to work with customers even after their warranty has expiredIn some cases, we have even covered repairs under warranty long after their warranty has expired, depending on the situationWe always do our best to keep our customers’ vehicles running to the best of their abilityAt Car Land, we stand behind every vehicle we put on our lotWe are able to stand behind them because of our thorough mechanical inspection process for every vehicleOur mechanics fill out a thorough chesheet for every vehicleThe chesheet for this vehicle was gone over in detail with the customer at the time of sale, and the customer was given a copy of the chesheet for the customer’s recordsThat being said, our mechanics are human, and a reasonable person will understand that sometimes things get missedIn this case, it turned out a faulty ignition module was in the vehicle when it was soldHowever, it should be noted that when the customer brought this to our attention six days later, we agreed to replace the part, free of charge, even though as an electronic component, we were certainly not required to do soThe customer did not pay $as a down payment on this vehicle as was stated in their complaintTo help the customer get into a vehicle, we allowed them to put only $down, even though we always strive to get at least $down on every vehicle at the time of saleBecause the customer only put $down, the customer’s Motor Vehicle Retail Installment Sales Contract reflected an irregular payment of $due 07/06/Following this payment, the customer’s payment schedule was for payments of $due monthly, beginning on 08/06/2017, with one final payment of $As previously stated, the customer only put $down at the time of saleThe customer then paid $out of their $payment scheduled for 07/06/on 07/12/17, days after it was dueThe remaining $was not paid until 07/29/17, days after it was dueIn total, the customer only paid $($down + a $first payment) towards the account by the time the customer surrendered the vehicleThe payment due 08/06/of $was never paid(The customer mentioned in this complaint that the next payment was due October 6, We assume they intended to say August.) The customer stated in this complaint that the desired settlement was “Repair.” This was our desire as wellBut as previously stated, when we asked if we could pull the vehicle into the shop to work on it for them as we had planned, they refused to let us work on the vehicle for them, and instead surrendered the vehicleWe are sorry that the customer felt the way they did about the vehicleAt the time of sale, this vehicle was admittedly one of the least expensive on our lotBased on the customer’s below-average credit score and with only $to put down, there were just not many options for what we could get the customer intoThat being said, we are known for being easy-going and use absolutely no high-pressure sales tacticsSimply put, the customer chose the vehicle; we did not force the customer into anythingWe feel it was overall a dependable vehicle, and when issues arose, we did our best to make it rightThe customer simply did not give us a chance to fully complete the job Sincerely, Kyle P***Marketing & Business Manager

Revdex.com:At this time, I have not been contacted by Moodies Records regarding complaint ID ***.Sincerely,*** ***