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C & L Vacuum Cleaners

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C & L Vacuum Cleaners Reviews (1)

Do not feel they repaired our shampooer correctly, then would not take a second look without charging again.
Took our carpet shampooer in to C&L on 9/14/13 because the water would not spay out. They called and told us that the housing was cracked. The total would be $67.80,that was 29.95 for them to look at the shampooer and 37.85 for the part. We picked up the shampooer on 10/5/13. A couple of weeks later I used the machine and it worked for a little while, then started not spraying water out again. Took it in on the 10/24/13 and they said that the hose(for the water to come out) was plugged up again (without looking at it) and said they cleaned and unplugged the hose while in the shop. Then told us it could plug up again after one use. Then wanted us to pay for them to check it out again. I had the shampooer for 2 years and it never plugged up. (Not saying that it was not after 2 yrs.) Then we asked for a refund, and said we were past our 30 days. From the 5th of Oct. to the 24th of Oct. is not 30 days. I did not have all my dates when I picked up the machine. Then they said if they were to give us a refund they would have to take their parts off. Well I would not have a housing unit on my machine if they did that, plus we paid for the part. We feel that if they would have said they would look at it and fix the problem without cost we would have been ok. We just took the shampooer back home. Mad as a hornet!!

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Description: Vacuum Cleaners - Household - Dealers

Address: Peoria, Illinois, United States, 61604-3619

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