Revdex.com: This letter is to inform you that Leisure Getaways Inchas carried out to my satisfaction the resolution it proposed for my complaint, filed on 6/23/4:21:PM and assigned ID [redacted] Regards,
LGI has attempted to reach out to the client in order to validate the customer claims in this open fileWe have had limited success in discussing the file with the client as we were "hung up" on during our customer service call (prior to reaching an amicable solution) After reviewing all documents, audio recordings, and notes on this account, there is no indication that we are in default of this agreement nor do we have any proof that would substantiate any of the claims relayed by the client The LGI customer care team (as well as our corporate headquarters) was not made aware of any potential complaint with the handling of this client or the file prior to receiving this Revdex.com notice.Leisure Getaways Incorporated stands behind its commitment to provide industry leading customer service and we would welcome the opportunity to discuss all scenarios leading to the potential settlement of this complaint Please reach out to me directly at [redacted] or by email at [redacted] Thank you for your time and we look forward to getting this resolved in a timely manner
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint No, this is not a negotiationI want 100% voided contract and no further contact with them via all communicationsI have a saved voice mail message from Justin stating that he would honor my original requestMoving upward with my complaint, since they decided to back pedal Regards, ***
Our management staff have reviewed this file and complaint and can document and prove without a doubt we are NOT a scam company and have had excellent follow through with this owner She purchased the RCI points entry program with a three year usage, her account was set up within the timeframe set forth in our agreements and her account number is # [redacted] We have been in contact with the owner since 4/7/2016, the date after the sale, in which we did a phone call that verifies all terms of the transaction with the owner at that time, this was followed up with an email with our contact information Since then we have processed both her new RCI account in addition to the processing of her [redacted] timeshare through our preferred title company, [redacted] Please see attachment for all supporting documentation and correspondence with this customer Please let us know if we can assist in anyway
We apologize you feel this way about our company and the experience you've hadOur notes indicate some additional information that may offer you some clarificationWe just tried calling you at the number provided to discuss some assistance we can provide to youPlease call 281-825-at your earliest convenience to receive some help with your concerns listedThank you for your time and we look forward to speaking with you soon!
Despite our best efforts to have substantive dialogue (in order to substantiate the clients claims) we have been unable to reach an agreement that will allow us to move forward with this clientWe are offering a release from our legal agreement and a return of funds within business days of receipt of the clients notarized general liability release along with a confidentiality agreement This will be sent to her email at [redacted]
Sent: Tuesday, September 01, 3:PM Subject: *** *** *** Please
note that we have reached a satisfactory agreement regarding this customers complaint LGI is giving this customer a larger point package of 30,points Customer is pleased with this outcome User:BenjaminR*** Date:8/26/20153:PM [Delete] Comment:talked to the son and they are agreeable to the offer I gave themI am emailing them a settlement of contract letter and when it is received back, I will switch them to a 30,point deed Best Regards, Justin C*** Leisure Getaways Inc *** *** *** *** ***
*** ** ***
*** ***
*** ***
*** *** www.lgiadvantageclub.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint Justin, real estate expert(his statement) and customer service rep, appears to not accept my complaint from Revdex.com and continues to say I don't have a legitimate complaintI told him that was his opinionHe alleges to resolve the issue after conferring with higher upsPlease don't close complaint until valid resolution is seen
Regards,
***
Thank you for contacting us and we will call you soon to offer some assistance with your *** deed Please be on the lookout for either a *** ** *** *** to contact you We look forward to helping you
LGI has attempted to reach out to the client in order to validate the customer claims in this open fileWe have had limited success in discussing the file with the client as we were "hung up" on during our customer service call (prior to reaching an amicable solution) After reviewing all
documents, audio recordings, and notes on this account, there is no indication that we are in default of this agreement nor do we have any proof that would substantiate any of the claims relayed by the client The LGI customer care team (as well as our corporate headquarters) was not made aware of any potential complaint with the handling of this client or the file prior to receiving this Revdex.com notice.Leisure Getaways Incorporated stands behind its commitment to provide industry leading customer service and we would welcome the opportunity to discuss all scenarios leading to the potential settlement of this complaint Please reach out to me directly at *** or by email at *** Thank you for your time and we look forward to getting this resolved in a timely manner
Good morning and our management team has just spoken with the customer and confirmed that the $VISA Card was emailed to them yesterday at approximately 2:central time Attached is the email that was sent to the customer regarding the $VISA card email I provided Mrs with my
contact information for any future assistance needed Happy Holidays and we wish you all the best!
Our management team has contacted the customer and has addressed their concerns of the maintenance fees we agreed to pay on her behalf We have provided her with the mailing address to send us the documentation needed to pay these fees as agreed upon Please contact us with for
any information needed
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
We have attempted to reach this customer a few times yesterday via phone and email, then once again today to offer a resolution to their complaint listed below and have not been able to speak with the customer Please return our call at 281-825-and we're happy to assist you
We apologize you feel this way about our company and the experience you've hadOur notes indicate some additional information that may offer you some clarificationWe just tried calling you at the number provided to discuss some assistance we can provide to youPlease call 281-825-at your
earliest convenience to receive some help with your concerns listedThank you for your time and we look forward to speaking with you soon!
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meMrR*** has worked with us since the complaint was submitted and he has worked very diligently in ensuring our issues and concerns were addressed to our satisfaction. We are very grateful that we were able to come to a mutual agreement and if at all possible would like to retract this dispute.Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
I received two calls from, Dan F* and JustinIn Dan's call, (which lasted approximately minutes) he stated that I hadn't contacted anyone at the company about the issueI told him I spoke with Derek F*, Susana E*** and Doug M*** about this company being fraudulentDan continued stating that the company and contract were legit, but I refuted thatI also stated that I have a text message which I sent to MrF* expressing him being a cohort to stealing from people with the lies LGI tells people He was trying to justify the legitimacy of the company and convince me to keep the contract, which I said noI told him that LGI needs to honor the dispute for AMEX and refund my $Then I hung up. In Justin's call via voice mail message (I wouldn't answer the call), he said, they are going to honor my request to cancel the contract (that he will put it in writing and send a letter to the email on file), left a plead for me not to proceed with any type of additional complaints against the company and asked that I share the text message between MrF* and IThough he makes mention of cancelling the contract, he doesn't say that LGI will be reversing the charge to the AMEX card or refunding me the $charge made to my bank of america card, which has now been closed due to their practices of not honoring my disputeA check will suffice. I will not consider this complaint closed until the above requests have been fulfilled and I can verify with AMEX that there aren't balances on file on my accountI don't trust them
Regards,*** ***
We have reached out to this customer and offered a resolution to her concern The removal of her old timeshare is scheduled to be completed within this calendar year and she is no longer financially liable for this property in any manner Our company has paid her last annual
maintenance fees as agreed upon in our contracts We guarantee the removal of this account and are happy to assist with any travel request needed Please let us know if we can further assist in anyway
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me with the conditions set forth on both attachments LGI, is to sign my agreement and notarize itSend the original document with signature to my home address which you have on fileThe original signed settlement agreement will be sent via fed ex today.Thank you, ***
Revdex.com: This letter is to inform you that Leisure Getaways Inchas carried out to my satisfaction the resolution it proposed for my complaint, filed on 6/23/4:21:PM and assigned ID [redacted] Regards,
LGI has attempted to reach out to the client in order to validate the customer claims in this open fileWe have had limited success in discussing the file with the client as we were "hung up" on during our customer service call (prior to reaching an amicable solution) After reviewing all documents, audio recordings, and notes on this account, there is no indication that we are in default of this agreement nor do we have any proof that would substantiate any of the claims relayed by the client The LGI customer care team (as well as our corporate headquarters) was not made aware of any potential complaint with the handling of this client or the file prior to receiving this Revdex.com notice.Leisure Getaways Incorporated stands behind its commitment to provide industry leading customer service and we would welcome the opportunity to discuss all scenarios leading to the potential settlement of this complaint Please reach out to me directly at [redacted] or by email at [redacted] Thank you for your time and we look forward to getting this resolved in a timely manner
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint No, this is not a negotiationI want 100% voided contract and no further contact with them via all communicationsI have a saved voice mail message from Justin stating that he would honor my original requestMoving upward with my complaint, since they decided to back pedal Regards, ***
Our management staff have reviewed this file and complaint and can document and prove without a doubt we are NOT a scam company and have had excellent follow through with this owner She purchased the RCI points entry program with a three year usage, her account was set up within the timeframe set forth in our agreements and her account number is # [redacted] We have been in contact with the owner since 4/7/2016, the date after the sale, in which we did a phone call that verifies all terms of the transaction with the owner at that time, this was followed up with an email with our contact information Since then we have processed both her new RCI account in addition to the processing of her [redacted] timeshare through our preferred title company, [redacted] Please see attachment for all supporting documentation and correspondence with this customer Please let us know if we can assist in anyway
We apologize you feel this way about our company and the experience you've hadOur notes indicate some additional information that may offer you some clarificationWe just tried calling you at the number provided to discuss some assistance we can provide to youPlease call 281-825-at your earliest convenience to receive some help with your concerns listedThank you for your time and we look forward to speaking with you soon!
Despite our best efforts to have substantive dialogue (in order to substantiate the clients claims) we have been unable to reach an agreement that will allow us to move forward with this clientWe are offering a release from our legal agreement and a return of funds within business days of receipt of the clients notarized general liability release along with a confidentiality agreement This will be sent to her email at [redacted]
Sent: Tuesday, September 01, 3:PM Subject: *** *** *** Please
note that we have reached a satisfactory agreement regarding this customers complaint LGI is giving this customer a larger point package of 30,points Customer is pleased with this outcome User:BenjaminR*** Date:8/26/20153:PM [Delete] Comment:talked to the son and they are agreeable to the offer I gave themI am emailing them a settlement of contract letter and when it is received back, I will switch them to a 30,point deed Best Regards, Justin C*** Leisure Getaways Inc *** *** *** *** ***
*** ** ***
*** ***
*** ***
*** *** www.lgiadvantageclub.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint Justin, real estate expert(his statement) and customer service rep, appears to not accept my complaint from Revdex.com and continues to say I don't have a legitimate complaintI told him that was his opinionHe alleges to resolve the issue after conferring with higher upsPlease don't close complaint until valid resolution is seen
Regards,
***
Thank you for contacting us and we will call you soon to offer some assistance with your *** deed Please be on the lookout for either a *** ** *** *** to contact you We look forward to helping you
LGI has attempted to reach out to the client in order to validate the customer claims in this open fileWe have had limited success in discussing the file with the client as we were "hung up" on during our customer service call (prior to reaching an amicable solution) After reviewing all
documents, audio recordings, and notes on this account, there is no indication that we are in default of this agreement nor do we have any proof that would substantiate any of the claims relayed by the client The LGI customer care team (as well as our corporate headquarters) was not made aware of any potential complaint with the handling of this client or the file prior to receiving this Revdex.com notice.Leisure Getaways Incorporated stands behind its commitment to provide industry leading customer service and we would welcome the opportunity to discuss all scenarios leading to the potential settlement of this complaint Please reach out to me directly at *** or by email at *** Thank you for your time and we look forward to getting this resolved in a timely manner
Good morning and our management team has just spoken with the customer and confirmed that the $VISA Card was emailed to them yesterday at approximately 2:central time Attached is the email that was sent to the customer regarding the $VISA card email I provided Mrs with my
contact information for any future assistance needed Happy Holidays and we wish you all the best!
Our management team has contacted the customer and has addressed their concerns of the maintenance fees we agreed to pay on her behalf We have provided her with the mailing address to send us the documentation needed to pay these fees as agreed upon Please contact us with for
any information needed
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
An email has been sent to the customer with our response
We have attempted to reach this customer a few times yesterday via phone and email, then once again today to offer a resolution to their complaint listed below and have not been able to speak with the customer Please return our call at 281-825-and we're happy to assist you
We apologize you feel this way about our company and the experience you've hadOur notes indicate some additional information that may offer you some clarificationWe just tried calling you at the number provided to discuss some assistance we can provide to youPlease call 281-825-at your
earliest convenience to receive some help with your concerns listedThank you for your time and we look forward to speaking with you soon!
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meMrR*** has worked with us since the complaint was submitted and he has worked very diligently in ensuring our issues and concerns were addressed to our satisfaction. We are very grateful that we were able to come to a mutual agreement and if at all possible would like to retract this dispute.Thank you
Revdex.com:
* and JustinIn Dan's call, (which lasted approximately minutes) he stated that I hadn't contacted anyone at the company about the issueI told him I spoke with Derek F
*, Susana E*** and Doug M*** about this company being fraudulentDan continued stating that the company and contract were legit, but I refuted thatI also stated that I have a text message which I sent to MrF
* expressing him being a cohort to stealing from people with the lies LGI tells people He was trying to justify the legitimacy of the company and convince me to keep the contract, which I said noI told him that LGI needs to honor the dispute for AMEX and refund my $Then I hung up. In Justin's call via voice mail message (I wouldn't answer the call), he said, they are going to honor my request to cancel the contract (that he will put it in writing and send a letter to the email on file), left a plead for me not to proceed with any type of additional complaints against the company and asked that I share the text message between MrF
* and IThough he makes mention of cancelling the contract, he doesn't say that LGI will be reversing the charge to the AMEX card or refunding me the $charge made to my bank of america card, which has now been closed due to their practices of not honoring my disputeA check will suffice. I will not consider this complaint closed until the above requests have been fulfilled and I can verify with AMEX that there aren't balances on file on my accountI don't trust them
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
I received two calls from, Dan F
Regards,*** ***
We have reached out to this customer and offered a resolution to her concern The removal of her old timeshare is scheduled to be completed within this calendar year and she is no longer financially liable for this property in any manner Our company has paid her last annual
maintenance fees as agreed upon in our contracts We guarantee the removal of this account and are happy to assist with any travel request needed Please let us know if we can further assist in anyway
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me with the conditions set forth on both attachments LGI, is to sign my agreement and notarize itSend the original document with signature to my home address which you have on fileThe original signed settlement agreement will be sent via fed ex today.Thank you, ***