Sign in

C Marshall & Associates Realty

Sharing is caring! Have something to share about C Marshall & Associates Realty? Use RevDex to write a review
Reviews C Marshall & Associates Realty

C Marshall & Associates Realty Reviews (10)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I rejected there response because for starters it was an entire weekend I heated water on stove for baths when our broken water heater was not an emergency in their eyesAnd secondly they claimed it was not in the dead of winter and it being degrees when we had snow on the groundAnd lastly [redacted] property manager is a fat liar and full of it when he claims that when he spoke to the owner of the apartment about the so called conditions of the apartment that she went ahead and told him to charge us for the extra move out time cause if that's the case then why would the owner of the apartment text my fiance and tell her that she would call [redacted] and get that fixed and offer to refund us the dollars [redacted] wants to keep falsifying information I will gladly contact a lawerI will not be done until I run CMA into the ground Regards, [redacted]

In response to the tenants complaint we have researched all of their claimsThe tenant called on Sunday October 26th to report the water heater not workingWe sent a repairman out on Monday October 27th and his invoice for repairing was dated the same dateThe weather was in the low 70's so not
exactly the dead of winter Per the attached Security Deposit Disposition letter the tenant was not charged for repairing the stove drawer or for replacing smoke detector batteries The tenant WAS charged $for replacing light bulbsThis would be the cost of bulbs + the vendor's labor chargeWe do not replace light bulbs unless they are burned outAt the time of moall tenants are given a list of what they could be responsible for if they do not take care of them. If there was a problem with the wiring in the unit, it was never reported or we would have had an electrician out right away.The tenant had asked the owner if they could have the extra days to clean the property, however when the move-out inspection was conducted we found that the cleaning had not been done and when asked about it, the tenants comment was we knew you would do it so we didn't bother(They were charged $for cleaning) When the owner found out they had not cleaned, she requested we charge them the prorated rent.The rent for this property was one of the lowest rents in the quad city area for a two bedroom apartment and it included water, sewer and trash paidWe easily could have rented it for $more but this owner is very compassionate and knows how hard it is to make a living and pay rent and raise a family and she requested we keep it low.C Marshall & Associates care very much about health and safety of our tenants We are very careful to follow the Arizona Residential Landlord Tenant Act and Fair housing lawsWe also do not make any money off repairs as all of our vendors are independent contractors, not our employees and we do NOT upcharge their bills

The cleaning was supervised, and again, can provide further documentation on this as wellWindow sills and fridge, understandableWe did not ask the cleaner to clean the fridge, because we were going to take it with us and that became a last minute decision to leave it behind as our new home has two fridgesRef the oven, that is absolutely untrueI, personally, bought oven cleaner and wiped down the oven, including soaking the oven racks in ammoniaCleaning certainly did not cost $worthThe professional cleaner I hired was $30/hr She was at my house for two hoursIn fact, nearly all cleaners I inquired gave me estimates for hoursThis "cleaner" took almost hours to wipe down window sills and a fridge? We were completely overcharged We were charged for removal of trash from garage, which was found laying on the side of the house SEVERAL WEEKS after move out We have photos of this, as wellPlease address this charge????? Also did not address the window screensThe issue with pest control charge still has not been addressedI have facebook messages & emails between the owner, Renae Voda, and I discussing how a SNAKE came into our house through the front door We did our own pest control, because CMA could not get anything done that we had requestedIt reeked of dogs, weeds, spiders, rotting fascia, missing weather strips, tears in window screens, hole in the master bedroom wall, etcI had to get in contact with the actual OWNER of the property because CMA would not resolve anything(Again, have messages/emails)We have been excellent tenants with every company/landlord we ever hadNEVER EVER has a "company" taken our money like this I have never once complained about any company, especially to Revdex.com Had CMA helped take care of this property with us all along, we may not be in this predicament Had CMA also communicated with their employees, ieCheryl Dawn, about the arrangement made regarding last months rent, we wouldn't be here

If the tenants want to contact me directly I will be happy to discuss this matter with them. I will not respond to any further complaints regarding this matter thru the Revdex.com.Sincerely,[redacted] BrokerC Marshall & Associates Realty

We did receive Mis [redacted] request to review the security deposit.  After going through all of the photos we took at move-out and compared them to the photos taken prior to their move-in, it was evident that if they hired a professional cleaning company they did not supervise or inspect the...

work that was done. We do a thorough inspection and take photos of every property prior to a tenant move-in. Tenants are given a detailed checklist of all items that we will be looking for when they move out.  If the cleaning outlined in the cleaning check list is not done, than the tenant is required to pay for it.  Even if they did leave the refrigerator behind, it was filthy, the oven had been sprayed with oven cleaner but not wiped out, The window sills and tracks had dead flies, dirt and spider webs throughout the house.  There was a cardboard box and stuff in the shed that had to hauled away ( it would not fit in a regular trash can and so the cleaning vendor charged $10.00 for the extra work.  She also mentioned questioned being charged for painting and mentioned they had purchased matching paint.They actually were only charged $20.00 drywall repair and painting.We do not set the prices our vendors charge but we do keep a close eye on the invoices and know if we are being over-charged.  This was not the case on this house.I do want to point out to Ms [redacted] that we do not upcharge the vendors bills.  We do not make any money on maintenance what so ever.  We can only do repairs when the owners allow us to spend the money to do so.We do not ignore a tenant's dispute.  These items were pointed out to them. We have closed the file on this issue.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I rejected there response because for starters it was an entire weekend I heated water on stove for baths when our broken water heater was not an emergency in their eyes. And secondly they claimed it was not in the dead of winter and it being 70 degrees when we had snow on the ground. And lastly [redacted] property manager is a fat liar and full of it when he claims that when he spoke to the owner of the apartment about the so called conditions of the apartment that she went ahead and told him to charge us for the extra move out time cause if that's the case then why would the owner of the apartment text my fiance and tell her that she would call [redacted] and get that fixed and offer to refund us the 71 dollars.  [redacted] wants to keep falsifying information I will gladly contact a lawer. I will not be done until I run CMA into the ground.
Regards,
[redacted]

If the tenants want to contact me directly I will be happy to discuss this matter with them. I will not respond to any further complaints regarding this matter thru the Revdex.com.Sincerely,[redacted] BrokerC Marshall & Associates Realty

In response to the tenants complaint we have researched all of their claims. The tenant called on Sunday October 26th to report the water heater not working. We sent a repairman out on Monday October 27th and his invoice for repairing was dated the same date. The weather was in the low 70's so not...

exactly the dead of winter.  Per the attached Security Deposit Disposition letter the tenant was not charged for repairing the stove drawer or for replacing smoke detector batteries.  The tenant WAS charged $15.65 for replacing light bulbs. This would be the cost of bulbs + the vendor's labor charge. We do not replace light bulbs unless they are burned out. At the time of move-in all tenants are given a list of what they could be responsible for if they do not take care of them. If there was a problem with the wiring in the unit, it was never reported or we would have had an electrician out right away.The tenant had asked the owner if they could have the extra 3 days to clean the property, however when the move-out inspection was conducted we found that the cleaning had not been done and when asked about it, the tenants comment was we knew you would do it so we didn't bother. (They were charged $175.00 for cleaning) When the owner found out they had not cleaned, she requested we charge them the prorated rent.The rent for this property was one of the lowest rents in the quad city area for a two bedroom apartment and it included water, sewer and trash paid. We easily could have rented it for $100.00 more but this owner is very compassionate and knows how hard it is to make a living and pay rent and raise a family and she requested we keep it low.C Marshall & Associates care very much about health and safety of our tenants.  We are very careful to follow the Arizona Residential Landlord Tenant Act and Fair housing laws. We also do not make any money off repairs as all of our vendors are independent contractors, not our employees and we do NOT upcharge their bills.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I rejected there response because for starters it was an entire weekend I heated water on stove for baths when our broken water heater was not an emergency in their eyes. And secondly they claimed it was not in the dead of winter and it being 70 degrees when we had snow on the ground. And lastly [redacted] property manager is a fat liar and full of it when he claims that when he spoke to the owner of the apartment about the so called conditions of the apartment that she went ahead and told him to charge us for the extra move out time cause if that's the case then why would the owner of the apartment text my fiance and tell her that she would call [redacted] and get that fixed and offer to refund us the 71 dollars.  [redacted] wants to keep falsifying information I will gladly contact a lawer. I will not be done until I run CMA into the ground.

Regards,

I rented a house from this property management company for only two months. When we moved in the house had not been cleaned properly. When we vacated the house, we left it far cleaner than when when we received it. Upon vacating, my security deposited was returned to me with $280 taken out for cleaning charges. The company was supposed to let me know when they did the move-out inspection so I could be there to make sure there were no made up charges. They did not give me that option. I have contacted them three times to resolve this. They refuse to refund my money and make excuses why they cannot return it. I have at least four witnesses that can validate my claim.

Check fields!

Write a review of C Marshall & Associates Realty

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by adding a photo

C Marshall & Associates Realty Rating

Overall satisfaction rating

Description: Real Estate Agents

Address: 8556 E Hwy 69, Prescott Valley, Arizona, United States, 86314

Phone:

Show more...

Web:

This website was reported to be associated with C Marshall & Associates Realty.



Add contact information for C Marshall & Associates Realty

A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated