C-Ment Concrete Services Ltd

Complaint: 12304155
I am rejecting this response because:When Jimmy came over for our first consultation, he [redacted] that he would have to build a “lip” between our properties. Since our driveways were level at that point, I was not concerned and agreed with the “lip”. [redacted] When John came to do the work, he did not have any paperwork for the jobs that were going to get done [redacted] He asked me to bring out my paperwork so he could take a picture with his phone. [redacted] When work began, they built the wall between our properties and put down the road crush and rebar. [redacted] The day before the concrete arrived, I noticed a chalk line on the concrete wall [redacted] This is when I [redacted] emailed John my concerns. The next day he called me and we agreed that the wall would be no more than three inches in height. [redacted] I was expecting him to lower the wall and not raise the driveway. When I got home and saw the driveway finished, I was not happy, but once again I trusted that John was a professional and made the right choice. Five or so weeks later, in the middle of August, the cracks started to appear, and the driveway damaged the back corner of my house last winter. Through this whole process I had been in contact through email with John and he said he would do something about it.                John did not advise me to install a fence on the curb, [redacted].  I was [redacted] concerned that they would scrape their cars exiting the driveway. John built a nine and a half inch scraping hazard on what was level ground between our properties. [redacted]                 When I put in the Revdex.com complaint John emailed me asking to talk to him about solutions to our problem. On August 2nd at 4:50 pm I tried to do just that. John answered the phone and I told him who I was and why I was calling. [redacted] I simply told him to come over, have a look at my family’s driveway and we can talk about the problem. The call ended [redacted] so I asked for a full refund on my driveway. I am open to other solutions, [redacted]

Good Morning The contractors came this morning & fixed the three items on Complaint #[redacted].  Please close this complaint. Thank You for your assistance. Ms [redacted]

Complaint: [redacted]
I am rejecting this response because:I am exactly where I was when this started.  John was not there when the “job scope” was discussed.  It was John that decided to build a wall where I was told a lip would be made.  [redacted]  That being said Cment has committed to finding a solution so I am receptive.  Cment has to reply back with a solid, well explained plan on what they will do to repair my driveway and on what day they will show up to do it.  If they can do this to my satisfaction we can put an end this and forgo the next step.
Sincerely,
[redacted]