C & P Body Shop, Inc. Reviews (1)
Bad faith estimate cost me extra car rental; tried to use cheaper inferior parts; left me with poor craftsmanship.* [redacted] told me to get an estimate at this shop and claimed they offered lifetime warranty on their work.* The service rep estimated my work on Tuesday before the 3-day Labor Day weekend. Since I was paying for my own car rental, I told him I wanted to bring it in after the 3-day weekend, unless they could get the work done by the Friday before. He assured me it would be done before the 3-day weekend. * A shop technician called me on Thu. Evening and told me they were a person short on the day I had brought my car in, so it didn't get started until Wednesday. * This bad-faith estimate cost me an extra $100 in car rental, which they flatly refused to discount from my payment of their bill.* On the following Tuesday, when I arrived to pick up my car, I saw they had taken the gold emblem letters off my trunk lid, and replaced them with cheaper chrome ones, which are now mis-matched with the letters on the front of the car. They laughed at me when I pointed it out and insisted that they put gold letters back on. Then they told me it was a discontinued [redacted] part. After I drove home and found gold letter kits on [redacted], they told me they could have my letters plated while I waited, so I made another trip to their shop to avoid being ripped off the $200 they were saving on the chrome kit at my expense.* The first time I hand-washed my car (a week after they painted it), I discovered defects in the paint job which I hadn't seen in their parking lot: tiny paint chips in the base-coat and painted over with clear-coat; tiny paint chips in the clear coat itself (these reflect contaminated paint room); paint overrun/buildup along left and right edges of trunk lid; large paint drip, dried, hanging off the right corner of the trunk lid, which broke off when I touched it with my finger and left behind a larger chip in the clear coat.* I don't want to ever take my car back here again, and I've told all my friends to avoid this shop. I'm also firing [redacted], which seems to be a major source of referrals for this shop.Desired SettlementTo make me whole, they need to pay 100% of my out-of-pocket for getting my trunk lid painted by a qualified and reputable body shop (not theirs), plus extra for all the hassle. In otherwords, a replacement paint job.