C-PAP Central

Attached is a copy of the written correspondence we are sending to the customer and his spouse todayWe have a form on file initialed by the customer outlining the rental and upgrade feeHowever, we cannot dispute how our associate verbally explained itWe make every effort to help our customers understand their benefitsWe can only relay the information provided to us by the insurance company at the timeWe appreciate the opportunity to improve, though, and will work to make our communication regarding these benefits to the customer as accurate as possible going forward We are very sorry that this customer did not have a good experience and would like to make it rightWe will refund the $as requested and would like to offer our apology for the inconvenience and miscommunication that occurredThank you,Ann C [redacted]

Attached is a copy of the written correspondence we are sending to the customer and his spouse todayWe have a form on file initialed by the customer outlining the rental and upgrade feeHowever, we cannot dispute how our associate verbally explained itWe make every effort to help our customers understand their benefitsWe can only relay the information provided to us by the insurance company at the timeWe appreciate the opportunity to improve, though, and will work to make our communication regarding these benefits to the customer as accurate as possible going forward We are very sorry that this customer did not have a good experience and would like to make it rightWe will refund the $as requested and would like to offer our apology for the inconvenience and miscommunication that occurred Thank you, Ann C [redacted]

Attached is a copy of the written correspondence we are sending to the customer and his spouse today. We have a form on file initialed by the customer outlining the rental and upgrade fee. However, we cannot dispute how our associate verbally explained it. We make every effort to help our customers...

understand their benefits. We can only relay the information provided to us by the insurance company at the time. We appreciate the opportunity to improve, though, and will work to make our communication regarding these benefits to the customer as accurate as possible going forward.  We are very sorry that this customer did not have a good experience and would like to make it right. We will refund the $70.00 as requested and would like to offer our apology for the inconvenience and miscommunication that occurred. Thank you,Ann C[redacted]

Attached is a copy of the written correspondence we are sending to the...

customer and his spouse today. We have a form on file initialed by the customer outlining the rental and upgrade fee. However, we cannot dispute how our associate verbally explained it. We make every effort to help our customers understand their benefits. We can only relay the information provided to us by the insurance company at the time. We appreciate the opportunity to improve, though, and will work to make our communication regarding these benefits to the customer as accurate as possible going forward.  We are very sorry that this customer did not have a good experience and would like to make it right. We will refund the $70.00 as requested and would like to offer our apology for the inconvenience and miscommunication that occurred.
 
Thank you,
Ann C[redacted]