C-Pen Enterprises, Inc. Reviews (1)
I signed up for a 12 month contract with massage envy. After 8 months, I called to tell them I wanted to cancel when my 12 months was up. I made an appointment for a massage, they told me I had 7 credits left. I showed up for the massage and said, because my monthly membership cancelled, so did my credits. I lost $420 in massage credits. Yes, the contract does say this. But I, like most customers I believe, signed the contract after a massage, not one's clearest moment. They never gave me a reminder, a heads up, when I made the appointment, they didn't tell me my credits were going to expire. There is no grace period, no extension period. You can roll your credits over month to month was how it was pitched to me. They neglected to tell me orally upfront that the credits expire if I cancel after 12 months. This seems like terrible customer service, a real "taking" of one's money. Gift cards do not expire, groupon gives you at least what you paid, even after expiration. Massage Envy is terrible, I will actively encourage anyone I can to avoid that place at every opportunity. Spread the word.