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Initial Business Response / [redacted] (1000, 5, 2015/12/08) */ The glass was installed correctlyThe customer told us he wanted his money back AND keep the glass we installedWe did not damage the customer's car

Initial Business Response / [redacted] (1000, 13, 2015/09/10) */ Contact Name and Title: Kyle [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @att.net The customer asked us to do a favor for her as she was moving out of town and needed the vehicle removed from her property I found out that the vehicle had a lien on it, and that the lien holder was no longer in business So, I told the customer that we would have to send notices to the lien holder via certified mail, and wait thirty days in accordance with Missouri State law After the thirty days, we would then apply for a junk certificate through the Missouri Department of Revenue which would take at LEAST another thirty days The application for junk title got delayed at MODOR and as of today, the junk title has not been issued to us However, on 8/6/15, We went ahead and paid the customer and she cashed the check on 8/13/

Initial Business Response / [redacted] (1000, 5, 2016/08/23) */ To whom it may concern: In an effort to be fair to our customers, our sales and warranty information is clearly printed on every receipt, and we follow those guidelines to the letter After reading the customer's complaint, it appears the customer failed to read the "Terms of Sale and Warranty information" clearly printed on his receipt Although Buddy's Auto Mall does offer a day warranty on parts, electrical items are exchange only The part in question is an alternator, which is an electrical part #on the Terms of Sale says "No Returns on Electrical Parts", and that we do offer "Replacement on defective electrical parts" - which is exactly what we did The customer stated that he requested "we find another one", and we called him back to let him know a replacement was available to pick up It was after that when the customer figured out that he misdiagnosed his problem If you refer to #on the Terms of Sale, "Electrical parts sold are not guaranteed to solve your electrical problem We accept no responsibility for improper diagnosis." Buddy's Auto Mall works extremely hard to satisfy all of our customers So in a situation like this where a part is exchange only and our customer doesn't need an exchange, we offer an in store credit that can be used for their next purchase

Initial Business Response /* (1000, 13, 2015/09/10) */
Contact Name and Title: Kyle ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@att.net
The customer asked us to do a favor for her as she was moving out of town and needed the vehicle removed from her propertyI found
out that the vehicle had a lien on it, and that the lien holder was no longer in businessSo, I told the customer that we would have to send notices to the lien holder via certified mail, and wait thirty days in accordance with Missouri State lawAfter the thirty days, we would then apply for a junk certificate through the Missouri Department of Revenue which would take at LEAST another thirty daysThe application for junk title got delayed at MODOR and as of today, the junk title has not been issued to usHowever, on 8/6/15, We went ahead and paid the customer and she cashed the check on 8/13/

Complaint: ***
I am rejecting this response because: Their response is correctI did offer to pay the difference on a remanufactured engineHow ever that was back when I had the funds to do soAnd was it was not that long into the process of replacing the engineHow ever it has still been over months since any thing else has been doneThey still could have gotten another engine or contact a jeep dealership for help to resolve what ever problem they are havingI no longer have the money to pay the difference on a remanufactured engineI don't think that it should take over a year to figure this outIt has been very stressful trying to maintain transportation to make all of my doctors and specialist appointments for my cancer and disability treatments.I am sorry they are having a hard time figuring this outBut we are under contract .We have paid for the replacement engine in full .We have held up to our end of the dealWe just need our vehicle back and runningWe are still making payments and keeping up with the insurance on our vehicle but can't drive it
Sincerely,
*** ***

Initial Business Response /* (1000, 13, 2015/09/10) */
Contact Name and Title: Kyle ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@att.net
The customer asked us to do a favor for her as she was moving out of town and needed the vehicle removed from her property I found
out that the vehicle had a lien on it, and that the lien holder was no longer in business So, I told the customer that we would have to send notices to the lien holder via certified mail, and wait thirty days in accordance with Missouri State law After the thirty days, we would then apply for a junk certificate through the Missouri Department of Revenue which would take at LEAST another thirty days The application for junk title got delayed at MODOR and as of today, the junk title has not been issued to us However, on 8/6/15, We went ahead and paid the customer and she cashed the check on 8/13/

Initial Business Response /* (1000, 5, 2015/12/08) */
The glass was installed correctly The customer told us he wanted his money back AND keep the glass we installed We did not damage the customer's car

Initial Business Response /* (1000, 5, 2016/08/23) */
To whom it may concern:
In an effort to be fair to our customers, our sales and warranty information is clearly printed on every receipt, and we follow those guidelines to the letter
After reading the customer's complaint, it appears the
customer failed to read the "Terms of Sale and Warranty information" clearly printed on his receipt Although Buddy's Auto Mall does offer a day warranty on parts, electrical items are exchange only The part in question is an alternator, which is an electrical part #on the Terms of Sale says "No Returns on Electrical Parts", and that we do offer "Replacement on defective electrical parts" - which is exactly what we did The customer stated that he requested "we find another one", and we called him back to let him know a replacement was available to pick up It was after that when the customer figured out that he misdiagnosed his problem If you refer to #on the Terms of Sale, "Electrical parts sold are not guaranteed to solve your electrical problem We accept no responsibility for improper diagnosis."
Buddy's Auto Mall works extremely hard to satisfy all of our customers So in a situation like this where a part is exchange only and our customer doesn't need an exchange, we offer an in store credit that can be used for their next purchase

Unfortunately there comes a time when nothing seems to go right.? Buddy's Auto Mall (BAM) concedes that what the customer stated is correct.? BAM has replaced the engine in question five times.? That's five engines BAM has purchased and installed only to have the same vehicle return a
few days later with the same issue.? BAM has spent hundreds of hours working on this vehicle, and we're currently looking for a suitable replacement engine.? Our research has found this particular engine has several design flaws resulting in a notoriously unreliable engine.? As per our original agreement, BAM was tasked with installing a used engine.? At one point, the customer offered to pay the difference to upgrade to a remanufactured engine, but to date has not committed to it.? BAM would like nothing more than to resolve this issue.? We regret the amount of time this has taken, and we too are striving for a swift resolution to this matter

Initial Business Response /* (1000, 5, 2015/12/08) */
The glass was installed correctly. The customer told us he wanted his money back AND keep the glass we installed. We did not damage the customer's car.

Initial Business Response /* (1000, 5, 2016/08/23) */
To whom it may concern:
In an effort to be fair to our customers, our sales and warranty information is clearly printed on every receipt, and we follow those guidelines to the letter.
After reading the customer's complaint, it appears the...

customer failed to read the "Terms of Sale and Warranty information" clearly printed on his receipt. Although Buddy's Auto Mall does offer a 30 day warranty on parts, electrical items are exchange only. The part in question is an alternator, which is an electrical part. #2 on the Terms of Sale says "No Returns on Electrical Parts", and that we do offer "Replacement on defective electrical parts" - which is exactly what we did. The customer stated that he requested "we find another one", and we called him back to let him know a replacement was available to pick up. It was after that when the customer figured out that he misdiagnosed his problem. If you refer to #2 on the Terms of Sale, "Electrical parts sold are not guaranteed to solve your electrical problem. We accept no responsibility for improper diagnosis."
Buddy's Auto Mall works extremely hard to satisfy all of our customers. So in a situation like this where a part is exchange only and our customer doesn't need an exchange, we offer an in store credit that can be used for their next purchase.