C. R. Brands. Reviews (1)
Review: I used the Dryel - On The Go, Stain Remover Pen on my 100% Silk Ties which had small water stains on them. The product ruined my silk ties. Contrary to what the info on the product packaging and website says, this product is not safe on silk! The solution left a large stain and the "eraser head" destroyed the silk fiber threads. I called the customer service dept. of the manufacturer and a woman told me that this product is not intended for silk and she will not reimburse me for anything.Desired Settlement: I would like a cash settlement for the 7 ties for $350. This is a very reasonable amount for silk ties purchased at [redacted] on [redacted]. The cheapest of the 7 ties cost $50.
I am writing in regards Mr. [redacted] concerns submitted to you on March 27, 2014. As I mentioned in our earlier conversation[redacted], Inc. paid a total of $162.19 on April 1, 2014 to have Mr. [redacted]’s ties dry cleaned in order to correct any issues caused by the Dryel On The Go Stain Pen. [redacted] reached out to Mr. [redacted] after the dry cleaning was completed to see if he was satisfied and he never responded. All invoices for the dry cleaning are attached.
Our company very recently acquired the Dryel brand from The [redacted]. While we value all of our consumer’s comments and concerns, and strive to handle them as efficiently as possible, it would appear that a resolution to Mr. [redacted]’s concerns was somewhat inhibited by the transition of this product.
As the Dryel On The Go Stain Pen was formerly manufactured by The [redacted], Mr. [redacted]’s initial attempts to reach out to the manufacturer of this product were made to them. Mr. [redacted] initially contacted [redacted] Inc. on March 26, 2014 by phone. He asked to speak with [redacted], who, as I mentioned, has been working out of our new office along with the rest of our Marketing team. We plan to move all of our corporate employees (and phone number) to this location within the next 60 days. I provided Mr. [redacted] with [redacted]’s email address and he contacted her the same day. [redacted] responded just over an hour later. Please see their exchange below.
In the letter we received from the Cincinnati Revdex.com, Mr. [redacted]’s statement reads, “I called the customer service dept. of the manufacturer and a woman told me that this product is not intended for silk and she will not reimburse me for anything.” Mr. [redacted] referenced this conversation in his email to [redacted] as well. [redacted] the woman who allegedly stated that this product was not intended for use on silk, was an employee of The [redacted], not [redacted]’s response to Mr. [redacted]’s email on March 26, 2014 is the first correspondence [redacted] had with Mr. [redacted] in attempt to resolve his concerns.
While we did not feel that a cash settlement of $350 was the only suitable solution to Mr. [redacted]’s situation, action was taken to correct the damages promptly after we were made aware of the issue. Should Mr. [redacted] inform us that the dry cleaning was unsatisfactory and did not, in fact, correct the damage caused to his ties, further compensation will be considered.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.