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C. R. Burns Associates

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C. R. Burns Associates Reviews (3)

Review: April 16, 2015

[redacted], RI [redacted]

Re: Tax Return of [redacted], [redacted], TY [redacted]

Dear Sir,

Whereas you have failed to return my phone calls as requested, missed the legal filing deadline, and misled my father about your ability to complete his return in a timely manner, I am hereby terminating our contract with you,

Please return ALL documents, papers, notes, and material that you have in your file for my parents to me at the following address:

[redacted], TTEE, POA

[redacted], LA [redacted]

Alternatively, if you prefer, you may return all these materials to the address you have on file for my parents:

[redacted] and [redacted]

[redacted] at [redacted], [redacted], RI [redacted]

You may enclose your invoice for postage and and a charge for one hour of your time, but this must all be sent in a secure, trackable package. You must inform me of the tracking number by either email or telephone message. I must receive the package by April 23, 2015, or further legal action may be taken.

You may call me at the number below if you have further questions.

[redacted], MBA,TTEE, [redacted], LA [redacted]

###-###-####

[redacted]@gmail.com

cc; The Revdex.com, Rhode IslandDesired Settlement: Please return ALL documents, papers, notes, and material that you have in your file for my parents to me.

Business

Response:

Dear Revdex.com,I am responding to complaint filed by [redacted]. I did the paperwork for [redacted] and she was very happy with my work. This complaint was filed by her sister and not by [redacted]. Thank you, [redacted]

Review: To Whom this may Concern,

My Name is [redacted],my son and I own a business in [redacted].Back in Feburary of 2012 my son,my wife and myself brought our tax information to a Mr [redacted] Burns at C.R .Burns Associates to have our taxes prepared,so to say the least Mr Burns told us to leave our information with him,which is usally the standard practice.Throughout the coarse of the year we made not exagerating 35-40 phone calls to this ofice,either Mr Burns was not in,or Mr Burns would answer the phone and would say that he reviewed the numbers and didn't like them and would need to go over them again,or we would speak to the secretarys and they would say i'll give him the message and He would never call back.Mr Burns business came at high regard.Recently I have made 3 trips down to see Mr Burns and he refuses to see me,I sit in His waiting room and watch His sectetarys book more appointments and I watch people walk out of His office and I wonder what the heck I did wrong.I just wanted my taxes prepared! At the last visiti finally retrieved my tax information and later found out that my 2010 tax statement was missing,my wifes w-2s were missing and my Companys 1099 were missing.I called Mr Burns office again and told the secretarys and they got snotty with me like this was all my fault, and I never recieved a phone call back.

Now I am late on my taxes over a year,no extensions were filled and I still can't file because I don't have all my information.My understanding is that I am not the only one this has happened to,my understanding is that Mr Burns is a ex IRS AGENT , and that He doesnt sign any of the taxes prepared,He has a CPA working in his office that signs them all.

I have been in business for many years, and if I treated my customers this way I would have no right bieng in business,betraying peoples trust is not the way to go.

Sincerely, [redacted]Desired Settlement: I want my information back so I can file, I want all peneltys and interest covered by Mr Burns,I have filed a customer complaint with the Irs.

Review: [redacted] failed to file taxes for the 2015 year as of today (4/21/15) despite having delivered appropriate documentation directly to his office/his staff around 4/2/15 and my previous relationship as a client for the past several years. No communication was made to me about his inability to file the taxes. After numerous attempts to contact the office (no calls were answered), contact was finally made on 4/17 and he stated "No, the taxes were not filed because I was in no condition to complete them". He then stated that he would complete them that night, and file an extension by 4/17/15. No contact was made by Conrad on the 17th, 18th and 19th (despite phone calls) when I tried to get the taxes and documents returned. As of 4/21/15, contact was finally made by me and the taxes are still not filed. He claimed he "would get to them next". I have refused the service at this point, and will seek other services due to his unprofessional behavior (in lateness and not delivering on services, and failing to communicate with me as a client). On 4/22, I went in with a family member to get my tax materials and Conrad made verbally aggressive comments stating "she didn't have the courage to come it and get it herself". There is no reason I should need "courage" to come in to an office and get my belongings, especially when there is an expectation of service/payment that would have been rendered if the service was completed.Desired Settlement: Requesting potential refund of likely late fee for taxes filed after the due date without an extension/explanation. Taxes remain unfiled as of 4/21. I will take my taxes to another agency but will have to pay for the service and the late fee. Services rendered should be checked by an external agency for professional standards & poor treatment of clients, particularly of the elderly, due to his abusive comments/attempt to hold key documents & intimidate the client. Elderly Affairs notified.

Business

Response:

Dear Revdex.com,Marjorie Boyd brought her taxes in late in the season to me, as did many other clients. Unfortunately I wasn’t able to turn them around as quick as she liked. They have been completed and sent to the IRS.Thank you,[redacted]

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Description: TAX RETURN PREPARATION, Tax Preparation Services (NAICS: 541213)

Address: 867 Tiogue Ave, Coventry, Rhode Island, United States, 02816

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www.crburnsassociates.com

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